Category: Operations


Back of the House

bb.q Chicken Opens in Vienna, Virginia

bb.q Chicken, Korea’s Finest Fried Chicken, announced the launch of its latest location in Virginia. Located at 8603 Westwood Center Drive #100 in Vienna, the restaurant boasts a chicken & beer concept, offering guests the opportunity to enjoy the classic Korean pairing of chicken and beer, known as Chimaek. The opening event began with a […]



Charitable Giving

Pollo Campero Celebrates 100th Opening with St. Jude Children’s Research Hospital Commemorative Cup

Pollo Campero, the Guatemalan-born fast-casual restaurant specializing in uniquely flavorful chicken, is celebrating its 100th U.S. restaurant opening with the release of a new limited-time St. Jude Children’s Research Hospital commemorative cup that unlocks free Pollo Campero drink refills for life. Starting April 10, 2024, guests who purchase the exclusive 32-ounce cup for $5 will enjoy free […]

Dunkin’ Joy Childhood Foundation Celebrates 10th Annual Volunteer Month

The Dunkin’ Joy in Childhood Foundation, the charitable foundation supported by Dunkin’, celebrates its 10th annual volunteer month this April. Nationwide, nearly 2,000 Dunkin’ franchisees and crew members will be volunteering their time at more than 100 volunteer events at food banks in unison with Inspire Brand’s “Good Citizens Month.” In honor of the Foundation’s 10 year […]




Pei Wei Plots Notable Growth and Menu Enhancements in 2023

The woks are burning bright at Pei Wei Asian Kitchen! After being acquired in 2019 by West Coast Capital, Pei Wei has been busy with enhancements to the flavor, growth and technology of the brand. Pei Wei’s partnership with Celebrity Chef Jet Tila has helped reinvent the menu with a wide variety of craveable pan-Asian […]


Shake Shack Opens First Drive-Thru in Southern Nevada

On Thursday, December 14, Shake Shack opened its first drive-thru location in Southern Nevada. The new Shack is the brand’s fifth location and first drive-thru in the state, located at 1830 W. Craig Rd., North Las Vegas, NV 89031. The first 100 guests attending the grand opening received a complimentary branded cold cup. Additionally, as […]


Employee Management

Marco’s Pizza Bolsters Marketing Team with New Hires

Marco’s Pizza announced the appointment of three marketing leaders as it continues to drive product innovation and enhance the customer experience. Joining the team are Ben Halliwell as senior vice president of digital marketing, Tanisha Chea as vice president of brand marketing and Kathleen Kennedy as director of culinary innovation. After being appointed in June […]


Pretzelmaker to Offer Free Pretzel Bites on National Pretzel Day

Pretzelmaker, owned by FAT Brands Inc. and innovator of Pretzel Bites, is once again rolling out Free Pretzel Bites to celebrate National Pretzel Day. This National Pretzel Day, April 26, fans can grab one free Small Original Pretzel Bites, Original Salted or Unsalted, in-store at participating Pretzelmaker locations nationwide. “Offering a great deal for National Pretzel Day is a longstanding tradition at Pretzelmaker,” says […]

Wetzel’s Pretzels Opens Inside Walmart in Aurora, Colorado

Wetzel’s Pretzels (Wetzel’s), the nation’s fun-loving pretzel brand, recently expanded in Aurora, and pretzels are the first thing on Walmart shoppers’ lists. The new bakery will be owned and operated by one of Wetzel’s distinguished ‘Access to Equity’ entrepreneurs and restaurant industry veteran, Juveisa Prada. The brand’s Access to Equity program was created to improve inclusivity for women and minorities […]

The Human Bean Opens in River Edge, New Jersey

Baristas at The Human Bean will begin pouring coffee and other specialty beverages at 101 Midland Ave beginning this Tuesday, April 16th. Customers are invited to come get a first taste of the Cafe’s offerings, including specialty-grade coffee, real-fruit smoothies, whole-leaf teas, and hot breakfast items to-go. Local owners of the new The Human Bean location, […]





POS Solutions

Restaurants Fight Back Against Pandemic with Paytronix Order & Delivery

The toughest situations foster innovation and experimentation, and that’s just how companies using the Paytronix Order & Delivery platform have tackled the COVID-crisis. Paytronix Systems, Inc., recently highlighted five brands that have successfully ramped up their takeout business with such innovations as grocery and alcohol sales, a ghost kitchen, and email marketing to support their […]

PAR Technology Announces New Brink POS Software API Integration

ParTech, Inc., a leading global provider of point of sale  solutions to the restaurant and retail industries, announced today a new partnership with Altametrics and Hubworks, a leading provider of cloud-based enterprise restaurant systems that provides food, workforce, and supply chain management to the world’s most successful restaurant companies, including Denny’s, Taco Bell, and Pizza […]



Super Chix Opens Fourth Location in Alabama

SUPER CHIX (www.superchix.com) announced the opening of its second location in the Hoover/Birmingham area and fourth in Alabama!   “The new SUPER CHIX restaurant is located at 5357 US-280 Suite 102, Birmingham, AL 35242 – phone number (205) 238-5174. “The Greystone Shopping Center is a great location for SUPER CHIX given its convenient and easy access and proximity to residential, business and […]

HME Hospitality and Specialty Communications Releases New Text-to-Speech Feature

HME Hospitality and Specialty Communications announced the release of Text & Connect, a powerful new NEXEO | HDX feature used to send  real-time, personalized, text-to-speech alerts to select restaurant teams and stores via the NEXEO headset. Text & Connect revolutionizes store operations by enabling restaurant leaders to build  employee engagement, recognize outstanding performance, and deliver consistent  […]


Sustainability

The Human Bean to Host Earth Day Giveback with Planting Partner Trees of the Future

The Human Bean is hosting its annual Earth Day Giveback at all locations across the U.S. next Monday, April 22nd. On this special day, every drink sold will result in one tree planted through Trees for the Future, an international nonprofit with 30+ years of history planting trees and teaching sustainable farming practices in impoverished communities. […]

Craveworthy Brands Forges Sustainability Partnership with Budderfly

Budderfly, the premier sustainability partner for businesses with repeatable footprints, announced a corporate partnership with restaurant platform company Craveworthy Brands to drive down energy consumption at Cravewothy’s corporate and franchise-owned restaurants. Craveworthy Brands owns, operates, and franchises multiple restaurant brands across the country, including Genghis Grill: where Budderfly’s Energy as a Service (EaaS) offering will first be […]

Restaurant Technologies Breaks its Own Sustainability Record

Restaurant Technologies broke its own sustainability record by recycling and converting more than 314 million pounds of used cooking oil (UCO) into renewable diesel or biodiesel in 2023, breaking the record set in 2022 by 25 million pounds. The company continues to help its 40,000 customers nationwide be more sustainable and reach their Environmental, Social, […]

Sabert Corporation Leans Into Sustainable Food Packaging

Sabert Corporation, a leading global manufacturer of innovative and sustainable food packaging solutions, announced the launch of its new Earthtel r-PRO line of round bowls and containers. Made with Sabert’s proprietary polypropylene blend containing 25% post-consumer recycled content (PCR), the new collection is 100% recyclable and meets APR guidelines for recyclability. Designed with sustainability in […]


MOD Pizza to Begin Using Bikky’s Customer Analytics Solutions

Bikky, a customer data platform built exclusively for multi-unit restaurants, announced a partnership with MOD Pizza, the purpose-led, people-first, fast casual pizza pioneer. By leveraging Bikky’s customer analytics capabilities across its entire portfolio of over 500 locations, MOD is deepening its knowledge of what marketing and menu decisions resonate with customers and as a result, increase […]

ItsaCheckmate Unveils Kiosk Solution

ItsaCheckmate, a leading restaurant ordering solutions provider, unveiled its new Kiosk solution, engineered to enhance the visual and operational standards of kiosks in the restaurant industry. This release marks a significant step forward, addressing common user experience and branding limitations found in other offerings. Many of the market’s existing kiosk solutions force brands to compromise on […]

Sparkfly Forges Partnership with Olo

Sparkfly, an award-winning retail technology solutions company, has forged a strategic partnership with Olo, a leading restaurant technology provider, to create the next-generation intelligent guest engagement ecosystem. With tens of thousands of restaurant locations already supported by Sparkfly and Olo collectively, there are significant expansion opportunities supporting growth and innovation for enterprise restaurant brands.  The […]

Steak ‘n Shake Locations Add Biometric Check-in and Checkout

PopID and Steak n Shake announced that all Steak n Shake locations in the United States now accept PopID Check In (to review favorite orders and loyalty points) and PopPay for checkout. With more than 300 locations, Steak n Shake is the first national restaurant brand in the United States to adopt biometric check-in and […]

Wayback Burgers Unveils New Rewards Program

Wayback Burgers, America’s favorite hometown burger joint and one of the nation’s fastest growing burger franchises, unveiled Wayback Rewards, its new and improved rewards program for guests. Highlighted by a new “secret menu” which will put fun, limited time menu items at members’ fingertips, members can access the new Wayback Rewards program wherever they order, whether via the app, online, […]

Black Rock Coffee Bar Implements Revel’s POS Systems

Revel Systems, an open cloud order management platform for restaurant and retail brands, announced that Black Rock Coffee Bar has successfully implemented Revel at more than 130 locations, with plans to rapidly expand nationwide. Preferring a best-of-breed approach to its technology stack, Black Rock took advantage of Revel’s existing integrations with leading solutions for loyalty, […]