Category: Operations


Back of the House

Fatburger and Buffalo’s Express Location Opens in Greater New Orleans

FAT Brands announced the openings of its first Fatburger and Buffalo’s Express location in the Greater New Orleans area. The new Fatburger and Buffalo’s Express Pearl River restaurant, located in the I-59 Pilot Travel Center north of New Orleans, will serve passersby its famous, all-American fare, including custom-built burgers, award-winning wings, Fat Fries, and hand-scooped […]

Philz Coffee Adds Oatmeal Cookie Cold Brew to Menu

For the first time in two years, Philz Coffee is adding a new, plant-based beverage to its menu with the introduction of Oatmeal Cookie Cold Brew, available now through June 10.    Oatmeal Cookie Cold Brew combines notes of caramelized brown sugar, oats and cinnamon spice with the smooth and refreshing Philz Mission Cold Brew coffee […]

Mountain Mike’s Names Carol DeNembo Marketing Chief

Mountain Mike’s Pizza named longtime foodservice marketing executive and experienced restaurant-industry leader Carol DeNembo as Chief Marketing Officer (CMO). Since being hired by Mountain Mike’s Pizza in 2018 as Vice President of Marketing, brand visibility and awareness have skyrocketed. “Since her arrival, Carol has been an invaluable asset and an absolute marketing powerhouse for Mountain […]



Charitable Giving

Pollo Campero Celebrates 100th Opening with St. Jude Children’s Research Hospital Commemorative Cup

Pollo Campero, the Guatemalan-born fast-casual restaurant specializing in uniquely flavorful chicken, is celebrating its 100th U.S. restaurant opening with the release of a new limited-time St. Jude Children’s Research Hospital commemorative cup that unlocks free Pollo Campero drink refills for life. Starting April 10, 2024, guests who purchase the exclusive 32-ounce cup for $5 will enjoy free […]

Dunkin’ Joy Childhood Foundation Celebrates 10th Annual Volunteer Month

The Dunkin’ Joy in Childhood Foundation, the charitable foundation supported by Dunkin’, celebrates its 10th annual volunteer month this April. Nationwide, nearly 2,000 Dunkin’ franchisees and crew members will be volunteering their time at more than 100 volunteer events at food banks in unison with Inspire Brand’s “Good Citizens Month.” In honor of the Foundation’s 10 year […]

GiftAMeal Creates Grand Opening Packages

GiftAMeal announced the launch of its Grand Opening package tailored for restaurants seeking to make a meaningful impact as they enter new markets. Starbird Chicken, one of the nation’s first super-premium fast food crispy chicken concepts, will utilize the Grand Opening package for an upcoming restaurant opening in San Francisco, CA. This unique initiative provides […]



Customer Experience

Canadian Franchise Freshslice Pizza to Open First U.S. Stores in Dallas-Fort Worth Market

Freshslice Pizza, the innovative Canadian pizza franchise known for its culture of partnership, productivity, and efficiency, announced that the Dallas/Fort Worth, TX metroplex will be the location of its first two U.S. based franchises, spearheaded by local resident and entrepreneur, Trenton Parks. Marking a significant milestone in the company’s growth, with over 100 stores in […]

ItsaCheckmate Unveils Kiosk Solution

ItsaCheckmate, a leading restaurant ordering solutions provider, unveiled its new Kiosk solution, engineered to enhance the visual and operational standards of kiosks in the restaurant industry. This release marks a significant step forward, addressing common user experience and branding limitations found in other offerings. Many of the market’s existing kiosk solutions force brands to compromise on […]


Pei Wei Plots Notable Growth and Menu Enhancements in 2023

The woks are burning bright at Pei Wei Asian Kitchen! After being acquired in 2019 by West Coast Capital, Pei Wei has been busy with enhancements to the flavor, growth and technology of the brand. Pei Wei’s partnership with Celebrity Chef Jet Tila has helped reinvent the menu with a wide variety of craveable pan-Asian […]


Shake Shack Opens First Drive-Thru in Southern Nevada

On Thursday, December 14, Shake Shack opened its first drive-thru location in Southern Nevada. The new Shack is the brand’s fifth location and first drive-thru in the state, located at 1830 W. Craig Rd., North Las Vegas, NV 89031. The first 100 guests attending the grand opening received a complimentary branded cold cup. Additionally, as […]


Employee Management

Marco’s Pizza Bolsters Marketing Team with New Hires

Marco’s Pizza announced the appointment of three marketing leaders as it continues to drive product innovation and enhance the customer experience. Joining the team are Ben Halliwell as senior vice president of digital marketing, Tanisha Chea as vice president of brand marketing and Kathleen Kennedy as director of culinary innovation. After being appointed in June […]


Popeyes Offers $4.20 Chicken Sandwich Deal for 4/20

Popeyes is elevating the holiday with a smokin’ deal and a new Munchies Menu that’s sure to satisfy all cravings.  Starting today through Saturday, 4/20, guests can order off the Munchies Menu and get a mouthwatering Chicken Sandwich (Classic, Spicy, Blackened or Spicy Blackened) for only $4.20 and fan-favorite sides like Cajun Fries, Mac & Cheese, Mashed Potatoes and more for […]

Bojangles to Venture West with Franchise Deal in Los Angeles

Bojangles, the Carolina-born restaurant chain specializing in craveable breakfast and Southern-style chicken, biscuits and tea, has announced the signing of a 30-unit agreement that will bring the concept to Los Angeles for the first time.  The agreement, spearheaded by seasoned entrepreneur Lorenzo Boucetta and Poulet Brothers, LLC, is expected to introduce Bojangles to Los Angeles […]

Black Rock Coffee Bar Implements Revel’s POS Systems

Revel Systems, an open cloud order management platform for restaurant and retail brands, announced that Black Rock Coffee Bar has successfully implemented Revel at more than 130 locations, with plans to rapidly expand nationwide. Preferring a best-of-breed approach to its technology stack, Black Rock took advantage of Revel’s existing integrations with leading solutions for loyalty, […]

Smashburger Inks Deal to Grow in Salt Lake City

Smashburger announced the signing of an agreement with existing franchisee, Sachi Foods, LLC, to expand their partnership. Led by Farhana Ali, the deal awards the group two Salt Lake City-based restaurants, growing its portfolio to 15 operating locations between the United States of America and Costa Rica. The announcement comes on the heels of Smashburger’s […]





POS Solutions

Restaurants Fight Back Against Pandemic with Paytronix Order & Delivery

The toughest situations foster innovation and experimentation, and that’s just how companies using the Paytronix Order & Delivery platform have tackled the COVID-crisis. Paytronix Systems, Inc., recently highlighted five brands that have successfully ramped up their takeout business with such innovations as grocery and alcohol sales, a ghost kitchen, and email marketing to support their […]

PAR Technology Announces New Brink POS Software API Integration

ParTech, Inc., a leading global provider of point of sale  solutions to the restaurant and retail industries, announced today a new partnership with Altametrics and Hubworks, a leading provider of cloud-based enterprise restaurant systems that provides food, workforce, and supply chain management to the world’s most successful restaurant companies, including Denny’s, Taco Bell, and Pizza […]



Sparkfly Forges Partnership with Olo

Sparkfly, an award-winning retail technology solutions company, has forged a strategic partnership with Olo, a leading restaurant technology provider, to create the next-generation intelligent guest engagement ecosystem. With tens of thousands of restaurant locations already supported by Sparkfly and Olo collectively, there are significant expansion opportunities supporting growth and innovation for enterprise restaurant brands.  The […]

Cicis Signs Six-Unit Deal to Grow in Texas

Cicis Pizza has announced a six-unit signed agreement in Texas. The new stores will be locally owned by Frank and Judy Rogers, existing owners of more than 10 Cicis locations in the Dallas Fort Worth Metroplex market.  Since opening their first Cicis in 1990, the Rogers remain deeply engaged in the Texas community, ensuring that […]

&pizza Unveils ‘Daze of Stonemas’ Deals

&pizza announced a week’s worth of deals and discounts that will turn the upcoming weed holiday this Saturday, into a full week celebration. Dubbed Daze of Stonemas, the deals are designed to keep the holiday top‑of‑mind as 4/20 approaches, with special flash offers daily through Saturday. Deals and offers will be exclusive to Dead Presidents […]

Steak ‘n Shake Locations Add Biometric Check-in and Checkout

PopID and Steak n Shake announced that all Steak n Shake locations in the United States now accept PopID Check In (to review favorite orders and loyalty points) and PopPay for checkout. With more than 300 locations, Steak n Shake is the first national restaurant brand in the United States to adopt biometric check-in and […]

WaBa Grill Opens in Fresno, California

WaBa Grill, one of the nation’s leading healthy rice bowl chains, announced that its Fresno restaurant is now open for business. Marking the brand’s first location in Fresno and third in California’s Central Valley, the restaurant is owned and operated by Simran Nagra and longtime WaBa Grill franchisee Jerry Bajwa, who operates 21 WaBa Grill […]


Sustainability

Craveworthy Brands Forges Sustainability Partnership with Budderfly

Budderfly, the premier sustainability partner for businesses with repeatable footprints, announced a corporate partnership with restaurant platform company Craveworthy Brands to drive down energy consumption at Cravewothy’s corporate and franchise-owned restaurants. Craveworthy Brands owns, operates, and franchises multiple restaurant brands across the country, including Genghis Grill: where Budderfly’s Energy as a Service (EaaS) offering will first be […]

Restaurant Technologies Breaks its Own Sustainability Record

Restaurant Technologies broke its own sustainability record by recycling and converting more than 314 million pounds of used cooking oil (UCO) into renewable diesel or biodiesel in 2023, breaking the record set in 2022 by 25 million pounds. The company continues to help its 40,000 customers nationwide be more sustainable and reach their Environmental, Social, […]

Sabert Corporation Leans Into Sustainable Food Packaging

Sabert Corporation, a leading global manufacturer of innovative and sustainable food packaging solutions, announced the launch of its new Earthtel r-PRO line of round bowls and containers. Made with Sabert’s proprietary polypropylene blend containing 25% post-consumer recycled content (PCR), the new collection is 100% recyclable and meets APR guidelines for recyclability. Designed with sustainability in […]


Wayback Burgers Unveils New Rewards Program

Wayback Burgers, America’s favorite hometown burger joint and one of the nation’s fastest growing burger franchises, unveiled Wayback Rewards, its new and improved rewards program for guests. Highlighted by a new “secret menu” which will put fun, limited time menu items at members’ fingertips, members can access the new Wayback Rewards program wherever they order, whether via the app, online, […]

Thanx Enhances Mobile App Content Management System

Thanx, a leading guest engagement and retention platform for restaurants, announced major enhancements to their already powerful mobile app content management system (CMS). Restaurants now have unprecedented control over the design, branding and user experience, without building a custom app with a developer. These enhancements represent an important milestone for restaurants, as it marks the first time […]

ItsaCheckmate Announces New Digital Menu Management Solution

ItsaCheckmate, a leading restaurant ordering solutions provider, announced its new enterprise-grade digital menu management solution today. This solution introduces a comprehensive suite of tools, including an advanced catalog system, customizable menu templates, and dynamic availability grids, designed to empower restaurants to manage their online presence with precision and flexibility. Previously, restaurants were hampered by limitations […]

Olo Launches ‘Smart Cross-Sells’ Feature to Increase Guest Engagement and Sales

Olo Inc., a leading restaurant technology provider, announced Smart Cross-Sells, a new ordering feature empowering brands to increase guest engagement and average order value by providing dynamic, personalized suggestions during the ordering and checkout process. Over a dozen additional product features are now available across Olo’s three product suites Order, Pay, and Engage, to help restaurants increase orders, […]

Toast Launches New Restaurant Management Suite

Toast , the digital platform built for restaurants, announced the launch of its new Restaurant Management Suite. Powered by insights from more than 100,000 restaurant locations including hundreds of multi-unit brands like Caribou Coffee, Papa Gino’s & D’Angelo, Bar Louie, Nothing Bundt Cakes, and more, Toast’s Restaurant Management Suite provides enterprise brands with the data and insights, control […]

Curbit Forms Strategic Partnership with Olo

Curbit.ai, a technology company specializing in AI-driven dynamic order throttling and operational analytics for restaurants, announces a strategic partnership with Olo a leading restaurant technology provider with ordering, payment, and guest engagement solutions used by over 700 restaurant brands.  This collaboration marks a significant milestone in the quest to streamline restaurant operations and enhance the […]

Posist Rebrands to Restroworks

Posist, a pioneer in cloud-based restaurant technology solutions, announced a comprehensive rebranding as it changed its name to Restroworks. This new identity reflects the company’s transformation since its inception in 2012 from a Point of Sale (POS) provider to a unified technology platform serving global restaurant chains like Taco Bell, Subway, Nando’s, Buffalo Wild Wings, […]