Two fast casuals have started self-delivery programs to control the full experience.
Employees will soon take orders in line as the java giant adjusts to a changing consumer.
It was already the trend to watch in foodservice. But the brands that were able to quickly adapt to the off-premises-only model have fared the best during the pandemic.
Technology-enabled flexibility, efficiency, and customer safety.
The industry can find clues in the history of travel marketplaces.
Third parties are striving for profit, but struggles remain.
The 2,200-unit chain accelerated its plans for direct delivery amid pandemic.