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Listen to Consumers, Beat the Competition
By listening to the consumer voice, brands can tap into missed revenue opportunities.
How Starbucks Reinvented the Customer Experience in the Drive Thru
The coffee giant’s drive thru used to be nothing special. But by following these steps, Starbucks created a world-class drive-thru operation.
6 Customer Service Lessons for Young Millennials
With the right training, employers can transform ‘cash register’ culture into ‘customer service’ culture
How to Manage the Bottom Line Amid Change
With the right data tools, operators can battle rising costs.
How to Chart Your International Growth
Strategic tweaks can keep a brand’s international boom from going bust.
Online advertising helps operators reach niche customers.
Subway Stands to Win the Innovation Game
More quick serves are expanding their menus, but Subway’s new premium ingredients could bring in the most customers.
Choosing the right security services partner protects against breeches, allows operators to focus on business.
Checking in on the EMV Migration
Following the liability shift, operators look to balance security and efficiency.
Food on Demand
On-demand takeout and delivery signal a paradigm shift away from drive thru.
Consumers Downsize Meals To Be Health Conscious
Consumers’ first line of defense in healthy consumption when they eat out is cutting an item out or cutting down on an order, which is not the best ne...
FROM THE FLOOR: Building a Culture That Works
In an age when culture means so many things that it often means nothing at all, brands are going back to their roots to build a strong organization fr...
NRA Expert Testifies on Importance of Travel, Tourism
The senior VP of the National Restaurant Association’s research and knowledge group told a House panel that travel and tourism plays a crucial role in...
Cleanliness, Menu Selection Most Important to Customers
As restaurants across the nation gear up for a busy Mother’s Day weekend that promises to make those procrastinators sorry they didn’t make reservatio...
One in Four Adults Plans to Eat Out for Mother's Day
New research from the National Restaurant Association (NRA) shows that more than one-quarter of American adults will celebrate Mother’s Day by dining ...
44 Percent of Operators Report Higher Sales in March
Buoyed by positive sales results and a more optimistic outlook among restaurant operators, the National Restaurant Association’s Restaurant Performanc...
Hispanics' Restaurant Visits Fall by 86M in 2012
While total restaurant visits increased by 1 percent in 2012 compared to prior year, visits by U.S.
Specific Ingredients Don't Influence Customer Choices
The latest research from The NPD Group shows specific food or beverage ingredients do not significantly influence consumer choices of restaurant and m...
8 Lessons from WFF’s Annual Leadership Conference
For the first time, QSR had the honor of attending the Women’s Foodservice Forum’s Annual Leadership Development Conference, held this year on April 1...
Chef Maneet Chauhan Partners with NRAEF for Book Tour
Maneet Chauhan, James Beard award-winning celebrity chef and judge on Food Network’s hit show "Chopped," has partnered with the National Restaurant As...
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Modmarket is Now Officially Modern Market
Subway Names its 2016 Franchisees of the Year
Just Salad Offers Free Gym Memberships to Employees
Steak Comes to Breakfast at Carl’s Jr. and Hardee’s
Newk's Names Industry Vet as New CFO
New Leadership Announced for Scala Inc. Board of Directors
The Chickery Flies to Middle East with New Dubai Unit
Au Bon Pain Embraces Autumn Flavors
Topper's Creamery Opens New Florida Location
Grabbagreen Inks New Deal for Atlanta