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3 Rules for Superior Customer Service
How to go above and beyond in making quick-serve diners feel well served.
The Cost of Outdated Pricing Strategies: Part 2
A look at pricing strategies that go beyond cost-plus and value-based pricing.
The Cost of Outdated Pricing Strategies
Operators are leaving dollars on the table by committing to cost-plus and value-based pricing.
Avoiding the Big Fro-Yo Freeze
Three tips for frozen-yogurt operators to survive market saturation.
Marketing as a Science: The End of Speculation
Leveraging mobile platforms allows operators to make marketing quantifiable.
Ten Tips to Survive Minimum Wage Increases
Increased minimum wages are a growing concern and unavoidable reality for many operators. Here’s what you can do about them.
Defining Mobile Payment Systems
Not all mobile payment systems are made equal and not all may be right for small-scale quick-service restaurants.
Small Chains Embrace Change
Brands with a smaller footprint focus more on customer feedback.
Escaping the Burn-and-Churn Employee Treadmill
Develop a robust internal culture and incentives to reduce employee turnover.
Coffee Concepts Can Target Lunch Guests with Demographic Data
A new study shows where morning concepts Dunkin’ Donuts and Starbucks can find their persuadable lunch customers.
Fro-Yo Sees 74% Sales Increase In Last Three Years
Through familiarity and an array of offerings, ice cream is the leading frozen treat in the ice cream and frozen novelty market, representing 54 perce...
McDonald’s Higher-Price-Point Value Menu Could Be A Win
In the latest attempt to get sales back on track, improve profit margins, and capture the ever-price-sensitive consumer, McDonald’s announced recently...
AllergyEats Secures New Sponsors for Conference
AllergyEats, a leading guide to allergy-friendly restaurants nationwide, has secured new sponsors and continuing education credit from the American Cu...
Registration Now Open for NRA Show 2013
The National Restaurant Association (NRA) opened attendee registration for its NRA Show 2014 and the International Wine, Spirits & Beer Event.
29% of U.S. Families Eating Out 2+ Times Per Week
BluePromoCode, a marketplace for coupons and deals, announced the results of a newly commissioned study.
RPI Above 100 Despite Softer Sales and Traffic Levels
As a result of softer sales and traffic levels and restaurant operators’ dampened outlook for the economy, the National Restaurant Association’s Resta...
Consumers Care More About Natural Foods Than Organic
Organic is out, and natural is in—at least for some discerning, health-conscious consumers.
In-N-Out, Whataburger Among Most Satisfying Burger Chains
Empathica, a global provider of Customer Experience Management (CEM) solutions to multiunit enterprises, released burger brand findings from the 2013 ...
P&G Reveals Drop in Pressure for Foodservice Industry
The cleaning industry has become somewhat more efficient with operations and keeping costs down in the last two years – and in the wake of an improvin...
Brighter Outlook for Restaurant Benefits and Salaries
People Report launched the 2013 Corporate Compensation and Benefits Survey (CCBS).
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Consolidated Chemical Works Donates Cleaning Products
Costa Vida Unveils Its First Mobile App
Cheeseburger Bobby's Conjures Philly Flavors in LTO
Juice It Up! Opens New Location in Valencia, California
Mediterranean Concept Nish Nush Opens Second Unit
CHēBA Hut Partners with Olo for Digital Ordering
CREAM Celebrates the Season with Holiday Flavors
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