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Can Chatbots Revolutionize the Restaurant Industry?
The growing technology is changing how customers interact with businesses.
Just How Dominant is Starbucks' Pumpkin Spice Latte?
During the week leading up to the PSL introduction, Starbucks held 67.5 percent of the national market for coffee based chains.
The Menu Strategy Spurring Del Taco's Success
The second largest Mexican-American chain is bucking trends with its impressive sales. Here's why.
3 Keys to a Fast Casual Renaissance
The industry isn't growing as fast as it used to, which makes engagement more important than ever.
Mobile Ordering Races to a $38 Billion Future
Many leading quick-service restaurants are already seeing benefits in productivity and profitability from digital ordering.
Why Becoming a Franchisee Offers the Best of Both Worlds
Partnering with the right franchise can help an entrepreneur reach their dream of financial independence—without the common pitfalls.
5 Steps to Promote Your Restaurant Online
Take these steps and you will start on the path to marketing success.
Appetizers: The Secret to Keeping Your Menu Fresh
Appetizers are a great way to test out new flavors with customers without the full investment of adding a new entrée.
Tips to Improve Your Staff at Summer's End
Staff turnover is a great opportunity to move the needle on quality.
The Future of Drive Thru: Overcoming Choke Points
Three things slowing down the drive-thru lane, and how quick serves can use technology to overcome them.
Latinos Stay Connected at Meal Time
Every 30 seconds, a Hispanic turns 18 years old in the U.S., amplifying the influence of the country's fastest-growing ethnic minority.
KFC Among U.S. Brands that Dominate Chinese Market
Millward Brown has announced the 20 most powerful brands in China, a list dominated by U.S. brands and led by KFC.
Zaxby’s Declared Most Craveable by Technomic Study
Zaxby’s, known for its “indescribably good” chicken, can now call itself “the most craveable” fast-casual restaurant in America, according to a recent...
Study: Quick Serves Miss Opportunity in Customer Service
Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to some of the world's most respected multi-unit enterpris...
Taco Bell Kicks Kids’ Meals, Toys To The Curb
Taco Bell made news early this week with CEO Greg Creed’s announcement that the brand would scrap kids’ meals and toys by January 2014—all in the name...
iTi Tropicals Hits YouTube With Tropical Fruit Videos
iTi Tropicals has launched a YouTube channel for food product developers that contains lively and informative videos, providing an in-depth look at so...
Bojangles’ Secures Spot As Fastest-Growing Chicken Chain
Bojangles’, a rapidly growingquick-service restaurant franchise known for its seasoned and marinated chicken, made-from-scratch buttermilk biscuits, D...
Restaurants Made Up 75% of Franchise Job Growth in June
U.S. private-sector franchise jobs increased by 27,910 during the month of June 2013, according to the ADP National Franchise Report.
Delivery Could Boost Sales, Especially With Hispanics
According to Restaurant DemandTracker, a recent survey of restaurant customers in the United States shows that some customers are looking for quick-se...
Restaurants To Face Competition From Retailers
Home meal replacements or prepared foods from supermarkets, drug stores, and other retail outlets will continue to capture share of the meal/snacks ma...
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