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Listen to Consumers, Beat the Competition
By listening to the consumer voice, brands can tap into missed revenue opportunities.
How Starbucks Reinvented the Customer Experience in the Drive Thru
The coffee giant’s drive thru used to be nothing special. But by following these steps, Starbucks created a world-class drive-thru operation.
6 Customer Service Lessons for Young Millennials
With the right training, employers can transform ‘cash register’ culture into ‘customer service’ culture
How to Manage the Bottom Line Amid Change
With the right data tools, operators can battle rising costs.
How to Chart Your International Growth
Strategic tweaks can keep a brand’s international boom from going bust.
Online advertising helps operators reach niche customers.
Subway Stands to Win the Innovation Game
More quick serves are expanding their menus, but Subway’s new premium ingredients could bring in the most customers.
Choosing the right security services partner protects against breeches, allows operators to focus on business.
Checking in on the EMV Migration
Following the liability shift, operators look to balance security and efficiency.
Food on Demand
On-demand takeout and delivery signal a paradigm shift away from drive thru.
Study: Quick Serves Miss Opportunity in Customer Service
Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to some of the world's most respected multi-unit enterpris...
Taco Bell Kicks Kids’ Meals, Toys To The Curb
Taco Bell made news early this week with CEO Greg Creed’s announcement that the brand would scrap kids’ meals and toys by January 2014—all in the name...
iTi Tropicals Hits YouTube With Tropical Fruit Videos
iTi Tropicals has launched a YouTube channel for food product developers that contains lively and informative videos, providing an in-depth look at so...
Bojangles’ Secures Spot As Fastest-Growing Chicken Chain
Bojangles’, a rapidly growingquick-service restaurant franchise known for its seasoned and marinated chicken, made-from-scratch buttermilk biscuits, D...
Restaurants Made Up 75% of Franchise Job Growth in June
U.S. private-sector franchise jobs increased by 27,910 during the month of June 2013, according to the ADP National Franchise Report.
Delivery Could Boost Sales, Especially With Hispanics
According to Restaurant DemandTracker, a recent survey of restaurant customers in the United States shows that some customers are looking for quick-se...
Restaurants To Face Competition From Retailers
Home meal replacements or prepared foods from supermarkets, drug stores, and other retail outlets will continue to capture share of the meal/snacks ma...
Fish and Seafood Sales Hit $14.7B in 2012
Total retail sales of fish and seafood products exceeded $14.7 billion in 2012, up from $13.3 billion in 2008, according to “Fish and Seafood Trends i...
Restaurant Industry Sales Fell Flat in June
Black Box Intelligence and People Report released the Restaurant Industry Snapshot for June, reporting flat sales during the month—a disappointment af...
Foodservice Dollar Volume Growth Slipped in June
First Data Corporation, a global leader in electronic commerce and payment processing, released its First Data SpendTrend analysis for June 1 to 28, 2...
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Dairy Queen Giving Away Ultimate Oreo Frappés
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Zaxby’s Set to Launch New National Brand Campaign
Krystal Offers 49-Cent Wings for One Day
My Fit Foods Taps Barbecue Purveyor for Texas Flavor
Caribou Welcomes Fall with Pumpkin Pie and Crème Brulee
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Modmarket is Now Officially Modern Market
Subway Names its 2016 Franchisees of the Year
Just Salad Offers Free Gym Memberships to Employees