Outside Insights

Outside Insights

industry headlines

dunnhumby CCI Ranks Food Service Retailers

2013-06-14 dunnhumby, the world’s leading customer science company, released their first Customer Centricity Index (CCI) measuring how well retailers are respond...

Starbucks Stays True to Message with Smoking Ban

2013-06-13 Starbucks made waves in late May when news broke that the brand would ban smoking in its outdoor seating areas and within 25 feet of its entrances.

NRA Research Reports Offer Insights for Business Strategies

2013-06-13 The National Restaurant Association (NRA) has launched three new research reports focused on current and future trends to help restaurant operators ma...

Consumers Downsize Meals To Be Health Conscious

2013-06-12 Consumers’ first line of defense in healthy consumption when they eat out is cutting an item out or cutting down on an order, which is not the best ne...

FROM THE FLOOR: Building a Culture That Works

2013-05-19 In an age when culture means so many things that it often means nothing at all, brands are going back to their roots to build a strong organization fr...

Cleanliness, Menu Selection Most Important to Customers

2013-05-08 As restaurants across the nation gear up for a busy Mother’s Day weekend that promises to make those procrastinators sorry they didn’t make reservatio...

One in Four Adults Plans to Eat Out for Mother's Day

2013-05-07 New research from the National Restaurant Association (NRA) shows that more than one-quarter of American adults will celebrate Mother’s Day by dining ...

Specific Ingredients Don't Influence Customer Choices

2013-04-23 The latest research from The NPD Group shows specific food or beverage ingredients do not significantly influence consumer choices of restaurant and m...

8 Lessons from WFF’s Annual Leadership Conference

2013-04-19 For the first time, QSR had the honor of attending the Women’s Foodservice Forum’s Annual Leadership Development Conference, held this year on April 1...

Chef Maneet Chauhan Partners with NRAEF for Book Tour

2013-04-15 Maneet Chauhan, James Beard award-winning celebrity chef and judge on Food Network’s hit show "Chopped," has partnered with the National Restaurant As...

Pages