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Can Chatbots Revolutionize the Restaurant Industry?
The growing technology is changing how customers interact with businesses.
Just How Dominant is Starbucks' Pumpkin Spice Latte?
During the week leading up to the PSL introduction, Starbucks held 67.5 percent of the national market for coffee based chains.
The Menu Strategy Spurring Del Taco's Success
The second largest Mexican-American chain is bucking trends with its impressive sales. Here's why.
3 Keys to a Fast Casual Renaissance
The industry isn't growing as fast as it used to, which makes engagement more important than ever.
Mobile Ordering Races to a $38 Billion Future
Many leading quick-service restaurants are already seeing benefits in productivity and profitability from digital ordering.
Why Becoming a Franchisee Offers the Best of Both Worlds
Partnering with the right franchise can help an entrepreneur reach their dream of financial independence—without the common pitfalls.
5 Steps to Promote Your Restaurant Online
Take these steps and you will start on the path to marketing success.
Appetizers: The Secret to Keeping Your Menu Fresh
Appetizers are a great way to test out new flavors with customers without the full investment of adding a new entrée.
Tips to Improve Your Staff at Summer's End
Staff turnover is a great opportunity to move the needle on quality.
The Future of Drive Thru: Overcoming Choke Points
Three things slowing down the drive-thru lane, and how quick serves can use technology to overcome them.
dunnhumby CCI Ranks Food Service Retailers
dunnhumby, the world’s leading customer science company, released their first Customer Centricity Index (CCI) measuring how well retailers are respond...
Starbucks Stays True to Message with Smoking Ban
Starbucks made waves in late May when news broke that the brand would ban smoking in its outdoor seating areas and within 25 feet of its entrances.
NRA Research Reports Offer Insights for Business Strategies
The National Restaurant Association (NRA) has launched three new research reports focused on current and future trends to help restaurant operators ma...
Consumers Downsize Meals To Be Health Conscious
Consumers’ first line of defense in healthy consumption when they eat out is cutting an item out or cutting down on an order, which is not the best ne...
FROM THE FLOOR: Building a Culture That Works
In an age when culture means so many things that it often means nothing at all, brands are going back to their roots to build a strong organization fr...
Cleanliness, Menu Selection Most Important to Customers
As restaurants across the nation gear up for a busy Mother’s Day weekend that promises to make those procrastinators sorry they didn’t make reservatio...
One in Four Adults Plans to Eat Out for Mother's Day
New research from the National Restaurant Association (NRA) shows that more than one-quarter of American adults will celebrate Mother’s Day by dining ...
Specific Ingredients Don't Influence Customer Choices
The latest research from The NPD Group shows specific food or beverage ingredients do not significantly influence consumer choices of restaurant and m...
8 Lessons from WFF’s Annual Leadership Conference
For the first time, QSR had the honor of attending the Women’s Foodservice Forum’s Annual Leadership Development Conference, held this year on April 1...
Chef Maneet Chauhan Partners with NRAEF for Book Tour
Maneet Chauhan, James Beard award-winning celebrity chef and judge on Food Network’s hit show "Chopped," has partnered with the National Restaurant As...
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