Thanks to the minimal time lessons take, team members have more flexibility to complete sessions. Opus reports that all restaurant brands using the platform see a 99 percent training assignment completion. Store managers and training staff can verify team members’ skills—Opus reports that 98 percent of team members are able to pass quizzes used to validate those skills on the first try.
Johnson says that he and his team now use Opus for bigger picture things, like introducing prospective franchisees “throughout and beyond Discovery Day” to the brand’s core values and processes. This helps ensure that franchisees are getting consistent information from day one.
Johnson says that one of his favorite aspects of Opus is that team members can evaluate what they thought of each quiz and submit thoughts on how it could be improved. “I love the fact that we get real-time feedback on courses that team members are taking,” says Johnson. Based on the feedback, Ford’s Garage can make adjustments quickly and provide a new version to the team.
A final area where Opus has exceeded Johnson and his team’s expectations is in Opus’ customer service and support. For example, Johnson says that whenever a report looks atypical or when they have suggestions about new capabilities, the Opus team makes sure that they provide the requisite support. That has helped Ford’s Garage get the most out of Opus to make them better as they continue to grow via franchising—the platform has already shown ROI for Johnson and his team.
“We look at it like this,” Johnson says. “How much are you spending on printed material and what does the engagement look like in your current system, versus what is the benefit to working with somebody to see exactly what they've completed, what they need to work on next, and get the feedback to make adjustments in real time? That’s worth a lot to us.”
For more on Opus, visit the company’s website.
By Dikshant Uprety