To ease their concerns, Black Bear Diner partnered with PlayerLync on a digital training system. The system provides mobile learning software so that companies can distribute things like training videos and recipe cards via a digital portal—replacing costly print materials that can become lost, dirty, or stuck in the back office. The tablets are mounted in production stations for greater visibility to the team.
“PlayerLync appealed to us,” says Teri Hathaway, vice president of training at Black Bear Diner. “We could always control the content at any one time. And we can always ensure that everything that is being exposed to our team members out there is accurate and current.”
Black Bear Diner uses PlayerLync in multiple ways. There are prep guides that diners use to make the most up-to-date recipes, and there are also training videos available for both onboarding new employees and updating those already on staff; Black Bear Diner conducts weekly webinars through the system.