ArrowStream taps into data from key cogs in the supply chain, from suppliers, to distribution centers, to the store level, giving operators visibility across all spectrums.
“We’ve seen great success being able to help the restaurant industry with our robust features,” says Jeff Dorr, president of ArrowStream. “For example, one of ArrowStream’s features is its Foodservice Incident Management (FSIM) solution, which has helped over 15,000 restaurant locations increase credits recaptured for quality issues by up to 40 percent.”
Here’s how FSIM works: if a box or product shows up to a restaurant not meeting the company’s specs, the franchisee or manager can file a claim via ArrowStream. In less than 30 seconds, the restaurant support center, as well as the supplier, are alerted of a concern. With various reports occurring across the company's restaurants, the accumulation of data helps executives like Huetinck determine which issues are one-offs versus those that may need further analysis. In other words, ArrowStream gives restaurant operators actionable intelligence.
“I see a very clear difference between data and information,” Huetinck says. “ArrowStream provides information and it provides it quickly. It’s data, but with context. Information tells a story about what’s going on and which direction things are trending. There’s more than just numbers on the page. All of this information helps our leadership make decisions.”
ArrowStream’s FSIM also gives brands like CKE Restaurants credibility with suppliers by providing a cloud-based trail of information that helps build a case for why a credit or refund should be issued. Franchisees and store-level managers can then track the progress of that credit or refund in real time—something that creates buy-in from all parties involved.
“Having that visibility, and that validation, ultimately drives a higher level of adoption with ArrowStream,” Huetinck says. “If a restaurant has an issue, we ask, ‘Have you filed that on ArrowStream yet?’ And they’re willing to do it because they know it will help them get a faster response and real-time updates.”
ArrowStream helps companies like CKE Restaurants protect the bottom line by offering pre-audit and post-audit processes that help confirm whether each restaurant location is paying what it was quoted for certain products. In other words, if the restaurant is contracted to pay $19.99 per tub of mayonnaise, the post-audit will flag if the restaurant was ever charged more than that. This can help brands save hundreds, if not thousands, of dollars per location.