In the fast-paced world of foodservice, finding and retaining the right employees is crucial to a restaurant’s success. Unfortunately, this is a challenge that has only gotten harder in recent years. Operators constantly struggle to find the needle in a haystack of applications, waste time interviewing poor-quality candidates, and spend thousands on employee turnover.
Tony Figueroa is the supervisor for DeeAnn Management Company and is responsible for overseeing the operations of two McDonald's restaurants. He specifically focuses on staffing and retention.
“Turnover rates were alarmingly high, causing disruptions in workflows and affecting the morale of both managers and crew members. Unqualified candidates showing up for interviews added to the frustration, and the amount of time spent sorting through applications seemed never-ending,” says Figueroa. “It was clear that a change was needed. We needed a solution that could help us quickly identify the right candidates and reduce the turnover that was taking a toll on our operations.”
That's when they turned to Sprockets to transform their hiring process and bring new energy to their McDonald's team dynamics. Sprockets is an intelligent restaurant hiring platform that addresses and reduces employee turnover. It uses advanced analytics and data-driven insights to optimize the hiring process and help quick-service restaurant operators make informed decisions when selecting potential employees.
One of the unique features of Sprockets that helps operators overcome their staffing challenges is how it screens candidates. Sprockets can recognize which applicants are highly interested and resonate with the core culture and values of the restaurant. Instead of conventional interview questions, Sprockets has applicants complete a brief, three-question survey. The platform then uses their responses to identify shared personality traits with a location’s top-performing employees. The outcome is an insightful assessment of applicants with simple, red-yellow-green “fit scores.” “This feature was a game-changer in the hiring process. We no longer deal with unqualified candidates, wasting our time and theirs,” says Figueroa.
This helps operators hire employees who will fit in with the existing staff, resulting in a more engaged workforce that stays long-term. Gallup research found employees who are "engaged and thriving" are 59 percent less likely to look for a job with a different organization in the next 12 months.
Sprockets’ user-friendly platform and instant alerts also help keep operators informed and productive throughout the hiring process. Operators receive notifications about high-scoring applicants so they can quickly contact top candidates before competitors.
These features have significantly improved the turnover rate for the two McDonald's locations. “Our average crew size grew from 40 to 65 after implementing Sprockets. Sprockets not only helped us address our challenges but also enabled us to expand our team,” says Figueroa.
In a world where finding and retaining the right talent is a continuous battle, Sprockets stands out as a valuable tool, streamlining the hiring process and delivering exceptional candidates. The reduction in turnover, the improvement in crew morale, and the increase in average crew size are tangible results that highlight the transformative power of this platform. “To those considering a solution to the hiring process, I recommend giving Sprockets a chance. Our experience speaks volumes about its positive impact on an organization's operations and team dynamics,” says Figueroa.
Check out the Sprockets website to learn how to transform your hiring process.
By Olivia Schuster