Sponsored by HME Hospitality and Specialty Communications.
Great service is a cornerstone of the quick-service industry, and nowhere is this more important than at the drive thru. There, poor audio clarity can lead to slower service, inaccurate orders, and, ultimately, a negative customer experience that could lead to lost sales. It’s never a good outcome for any restaurant competing in an industry founded on the idea of efficient and friendly service, where customer loyalty can change on a dime based on a single negative transaction. Even if a brand attracts customers with great menu offerings, it must always be able to communicate clearly with customers to keep them coming back.
Fortunately, major improvements in audio technology are making miscommunications a thing of the past. HME Hospitality and Specialty Communications recently introduced HD wideband audio to the quick-service industry with its launch of the EOS | HD drive-thru system. The system includes an HME patented wideband technology that captures higher and lower voice frequencies not available with standard digital drive-thru headsets, while integrating advanced noise-cancellation technology that isolates the human voice from ambient noise. The result is a much more accurate representation of the human voice, with considerably less environmental noise interference, creating a much better experience for both guests and employees.
“Digital audio has been very widely adopted industry-wide, but HD audio with wideband technology is the clear advantage over standard digital systems and is becoming the industry standard,” says Paul Foley, president of HME Hospitality and Specialty Communications. “When we combined digital audio with our patented wideband technology and cutting-edge noise cancellation, it became revolutionary.”
The EOS | HD is the latest significant offering by HME, which has been an industry leader since 1983 when it introduced the first wireless drive-thru headset system for quick-service restaurants. Now, the company’s systems are used in fulfilling more than 29 million transactions every day. The technology has been adopted by almost all major quick-service chains and is used in more than 100 countries.
“We truly believe that [this] is the future of drive-thru communication because it drastically improves the sound quality for both the order taker and the customer,” says Foley. “Plus, when there are no sound quality issues, it’s easier to hear and take orders accurately and more quickly, improving order accuracy by as much as 41 percent and improving service times by as much as 12 seconds per car.”
Though great service can be a challenge for any brand, better quality audio will elevate the drive-thru experience and make sure customers come back for more.
To hear HD audio with wideband technology, visit www.hme.com/EOS-HD.