D&B's director of strategic initiatives discusses keeping their guest experience program relevant and effective. Read more at www.inmoment.com/oa-2015-08-fsr-staying-passionate-wbr-qsr-ms/.

Recent research reveals how to extract more meaningful insights, drive operational change, and see greater ROI with investments in customer engagement and feedback. Read more at www.inmoment.com/resources/customer-engagement-making-right-connections-guests-staff/.

Discover how to center your employee engagement efforts on the customer by leveraging Voice of the Customer intelligence. Read more at www.inmoment.com/oa-2015-08-grounded-in-the-experience-qsr-ms/.

A new report identifies trends, drivers, and insights for helping quick-service restaurant brands understand top focus areas for satisfying guests, fulfilling brand promises, and sustaining success. Read the report at www.inmoment.com/oa-2015-08-ci-report-qsr-ms/.

A short while ago, CrunchTime! had a customer recover $12,000 in accidental vendor overcharges…on ketchup. As you can imagine, our customer, a large quick-serve concept, was incredulous. The most exciting part of this revelation was that ketchup was only one of the hundreds of items in their vendor order guides and many had price variances. […]