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How Starbucks Reinvented the Customer Experience in the Drive Thru
The coffee giant’s drive thru used to be nothing special. But by following these steps, Starbucks created a world-class drive-thru operation.
Tech Gadgets Soar to New Heights
Restaurants are tinkering with advanced modes of delivery, coming up with everything from robots to driverless cars and drones.
Robots are About to Change Everything
A new fro-yo vending machine signals the potential rise of robotic operations.
The DIY Approach to a Great Customer Experience
Self-service technology empowers guests to help themselves—and have fun, too.
Playing the Long Game
From swapping out fluorescents for LED lights to installing solar panels, energy-efficient upgrades can help brands save money.
Loyalty on the Go
Loyalty programs make the big move into smartphone ubiquity.
Printing for Your Palate
Is 3D printing the future of the food industry? These companies think it has potential.
When Tech and Labor Collide
Restaurants are quickly discovering that technological and mobile advancements are changing every aspect of the quick-service industry—labor included.
At the Touch of a Finger
Integrated tablet technology allows operators to run their restaurants from any location.
Kiosks Keep Their Cool
Even in a smartphone era, touch-screen kiosks give brands a fun, efficient ordering innovation.
Mobile Ordering, Skip the Line Part of New Chick-fil-A App
Today, Chick-fil-A launched Chick-fil-A One, a mobile app that gives customers a new way to experience the brand.
Postec Adds Toast to POS Portfolio
Postec Inc., a provider of hospitality, retail, and grocery point-of-sale systems, added another option to its portfolio: Toast.
Penn Station Rolls Out New App, Loyalty Program
Penn Station East Coast Subs announced its new mobile app, which includes a loyalty program.
New Tropical Smoothie CFO to Drive New Tech Initiatives
Tropical Smoothie Café appointed Barry Schnur as chief financial and administrative officer.
Vollrath's Gravity Soft Serve Featured on Discovery Channel
Stoelting Foodservice, a division of The Vollrath Company and manufacturer of frozen dessert equipment, announced its F231 Gravity Soft Serve/Yogurt F...
Upserve Acquires Breadcrumb from Groupon
Upserve acquired Breadcrumb from Groupon, creating the industry's largest cloud-based restaurant management platform serving more than 6,000 restauran...
Burger 21 Rewards App Downloads with Free Burger
May is National Hamburger Month and Burger 21, an award-winning, “beyond the better burger” fast-casual franchise, is paying tribute to one of the gre...
McDonald's Recognizes Antunes for Bun Toaster
Antunes, a family-owned and operated company specializing in the manufacturing of foodservice equipment, has been recognized by McDonald’s as part of ...
Dunkin' Donuts On-the-Go Ordering Hits the Big Apple
Dunkin’ Donuts is bringing a big perk to the Big Apple, announcing that On-the-Go Ordering will be available exclusively for members of its DD Perks R...
Pizza Hut Now Shows 'Visible Promise Time' on Orders
Pizza Hut says so long to the void of unknown wait and hello to an innovation that allows customers to see when their pizza, wings, pasta, or dessert ...
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