Archived Programs



Fast Casual 2.0: The Next Great Wave in the Restaurant Industry

Fast-casual restaurants are dominating the foodservice conversation, but there's a major shift happening in that space. QSR magazine calls it Fast Casual 2.0.

The first wave of fast-casual restaurants, such as Chipotle and Panera, changed the conversation in the restaurant industry, and next-generation concepts such as California-based Mendocino Farms and New York–based Num Pang promise to change it further.

Fast Casual 2.0 brands take now-familiar touch points of fast casual to a new level. They offer the same kind of menu customization Chipotle made famous, but they tend to be more chef-driven, with signature items crafted by a team of culinary professionals. The brands often focus on an overall experience rather than just the value of what they offer—and that generally includes an enhanced beverage program with beer and wine. The ingredients are high quality, often local, and usually healthy or without additives. Growth strategies are tempered, with new-unit expansion and profits becoming secondary ambitions to other long-term goals like community development and an investment in suppliers and vendors.

In this webinar, QSR editor Sam Oches speaks with leaders of Fast Casual 2.0 brands about where this next great wave is headed.



Ratha Chaupoly, co-chef and owner, Num Pang


Mario Del Pero, co-founder and CEO, Mendocino Farms


Mike Ganino, growth and change consultant and former fast-casual exec



Sam Oches, Editor, QSR magazine




Order Up, Stress Down: How a Tablet POS Can Make Your Quick-Service Restaurant More Profitable

You might run an amazing coffee shop, quick-service restaurant, or café. But business doesn’t stop after your latte, latke, or lentil soup is enjoyed. You still have employees to track, inventory to manage, and customers to engage.

From knowing what’s going on in in the back office to customers getting your most recent offer, a tablet point of sale has you covered. Don’t we all need fewer worries? In this webinar you will learn how a tablet POS can help your bottom line improve by:

  • Spending less time training employees
  • Reducing transaction times at the cash register
  • Improving customer loyalty programs
  • Enhancing email marketing
  • Ensuring you keep your most profitable items in stock
  • And, best of all, keeping up front costs low compared to traditional POS systems



Lizzy Duncan, account strategist, NCR Silver®

As an expert in tablet point-of-sale systems, Lizzy Duncan advises small and medium sized businesses on how best to utilize technology to accept sales, improve customer communications and reduce expenses.

Bret E. Caretsky, co-founder and CEO, Montauk Juice Factory

As a former college athlete, Bret Caretsky always had a focus on staying active, being a natural performer, and treating his body with respect. These days, he shares his passion for health by serving cold-pressed juice drinks designed specifically to deliver a benefit of optimal, overall health. This cold pressed juice bar has been incredibly successful in this scenic beach town on the very eastern end of New York's Long Island.

Yossi Ben-Haim, proprietor, Créma

Yossi Ben-Haim is the proprietor of Créma, a gourmet coffee shop and quick-service café located in Dunwoody, Georgia. He's an executive chef and an entrepreneur who has used NCR Silver for his point of sale solution for more than three years.



Why You Can't Afford to Miss the Fast-Casual Pizza Revolution

Since 2009, pizza restaurants deemed as "fast-casual pizza" have been taking the country by storm. With seven of the fastest-growing brands having opened more than 300 locations and thousands more in development, fast-casual pizza is changing the way people eat pizza.

Fast-casual pizza experts Scott Goodrich and Roger Wagerman of Uncle Maddio's Pizza Joint will give an in-depth look at the surge in growth of fast-casual pizza and the opportunities it presents. Join this informational webinar to learn:

  • Why fast-casual pizza is in high demand
  • How fast-casual pizza is positioned to grow exponentially over the next decade
  • What to look for when choosing a fast-casual pizza franchise to own


Scott Goodrich, SVP of Operations and Franchise Support, Uncle Maddio's Pizza Joint

Goodrich, a fast-casual industry veteran previously with Five Guys, is responsible for franchise support, operations, training, marketing, procurement, and store development for Uncle Maddio's.

Roger Wagerman, SVP of Franchise Partner Development, Uncle Maddio's Pizza Joint

Wagerman, a pioneer in the fast casual create-your-own pizza industry, guides motivated entrepreneurs through the process of becoming an owner of their own Uncle Maddio's location.



Surprising Secrets Behind Today's Most Successfull Quick-Service Brands

Benchmark studies are valuable tools for understanding how your brand measures up against the competition, but there's always more to the story than just the numbers. InMoment's recent quick-service restaurant study takes you inside and beyond the rankings to explore why long-standing satisfaction drivers are now shifting. Join Sandra Tamburino, InMoment's Vice President of Marketing Insights and Engagement, to look at some secret ingredients behind today's wildly successful quick-serve brands.


Sandra Tamburino, Vice President, Marketing Insights & Engagement, InMoment

Sandra Tamburino is a business practice leader in marketing insights and leads a practice within InMoment focusing on measurement, statistical analyses, and data visualization. With more than 15 years of experience in designing, executing, and analyzing both employee and customer measurement programs, Sandra and her team of statistical modelers and data mining experts focus on business insights for multi-unit retail, banking, and restaurant clients. They apply both descriptive and advanced statistical techniques to determine how disparate business facts about Product & Service Quality, Leadership, Competitiveness, Employee Readiness, and Brand Affinity are interrelated and link to business performance.