Archived Programs


    TGI Friday’s and Amazon: The Next Frontier in Guest Engagement

    TGI Friday’s has taken the concept of digitizing traditional customer experiences to a new level. Not only are guests of the casual family dining concept able to get the full experience without leaving their homes, they don’t even have to pull out their wallets.

    This webinar will examine the partnership between TGI Friday’s and Amazon and showcase how traditional brands can not only survive in the Amazon era, but flourish if they properly leverage the tech giant’s capabilities. In one hour you’ll understand how the partnership works, how it benefits both brands, and how you can apply this concept to your own guest engagement strategy.

    Competition will be stronger than ever in 2018, which is why it’s important to leverage the tools that will provide the best guest experiences in an increasingly digital marketplace.

    Presenter: Stephen Stone, Paytronix



    The QSR® Drive-Thru Study: Exploring the Results and Lessons

    Today's consumer prizes convenience, which is great news for quick-service restaurants. This need for speed and convenience affords operators the opportunity to capitalize on the drive-thru business more than ever before. And how are they doing it? To gain insight, QSR magazine and SeeLevel HX have once again partnered to research drive-thru essentials in the annual Drive-Thru Performance Study.

    We'd like to invite you to join us for a complimentary webinar reviewing the most recent results of the study. In this program, we'll cover the most important findings from the study, including speed of service, order accuracy, customer service, and other key categories; best practices in the drive-thru business, as told to QSR magazine by real, successful operators, and how your brand can become involved in future editions of the study.


    • Sam Oches, editor, QSR magazine

    • Steven Maskell, partner, SeeLevel HX

    • Paul Falkenbach, VP sales & marketing, National Sign Systems

    • Doug Watson, president, The Howard Company



    Many Cities are Passing Predictive Scheduling (Fair Work Week) Laws -- Will You be Ready?

    Predictive scheduling laws are spreading across the country, and if your restaurant operates in an affected area, you'd better be prepared. Why? Because this legal minefield could severely damage your bottom-line. Lawmakers in five regions have approved these laws, which mandate complex rules on how businesses can schedule their employees. Affected food operators must:

    • Provide employees schedules weeks in advance

    • Pay costly fines and wages for last-minute schedule change

    • Keep comprehensive compliance records

    Since change is coming, companies can get in front of these regulations and become advocates for their employees. Join Nathan Pickerill, Principal Solutions Architect at HotSchedules, who discusses how embracing technology can help address these new challenges and has big benefits beyond keeping you compliant.

    Presenter: Nathan Pickerill, Principal Solutions Architect, HotSchedules