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    How Starbucks Continues to Stay at the Top 

    Thursday, April 25, 2019 at 2:00 PM EST

    For years Starbucks has been at the forefront of loyalty and guest engagement. They continue to excite their guests through the Starbucks Rewards program while also making their experience convenient and frictionless. In the last quarter, they added one million more active users to their rewards program. How do they do it? 

    • Reasons why the Starbucks Rewards program continues to work
    • The recent changes to the program 
    • How Starbucks is embracing the frictionless experience
    • What’s next for Starbucks?

    A successful loyalty program can be critical to learning about your guests and increasing their visit spend and frequency. Join us to see why we think Starbucks is doing it right. 

    Disclaimer: Paytronix is not affiliated with Starbucks, or other brands mentioned in this webinar, nor is this webinar sponsored or endorsed by any of these brands. This webinar is strictly based on publicly available information and Paytronix's independent analysis of the industry. 

    Presenter: 
    Jess Shelcusky - Content Marketing Specialist, Paytronix 

    Jess Shelcusky is a content marketing specialist at Paytronix working in the restaurant space. With an MBA from Boston College and a passion for telling stories, she helps produce new content to help businesses take their marketing to the next level 

     

     

    Archived Programs
     
    Tech-Enabled, People-Driven: An Inside Look at Curry Up Now’s Success 

    Tuesday, March 19, 2019 at 2:00 PM EST

    Founded in 2009 by Akash and Rana Kapoor, Curry Up Now has grown from its food truck roots into a six-location brick-and-mortar chain, with dozens of franchise locations coming soon to cities across the US. Curry Up Now’s one-of-a-kind take on Indian street food has achieved remarkable success, buoyed by the company’s innovative applications of technology in their quest to provide a seamless customer experience and optimize their business operations. 

    Please join executives from Curry Up Now and Revel Systems for a webinar as they share key lessons from the success of Curry Up Now. They will also discuss best practices for fast-casual restaurants looking to get the most out of their point of sale and other business solutions. 

    Presenters: 
    Akash Kapoor
    - CEO, Curry Up Now 
    JP Meneses - Director, Account Management, Revel Systems 


     

    Future-Proofing Your Restaurant: How Technology Enhances The Guest Experience & Decreases The Cost of Innovation 

    Thursday, March 28, 2019 at 2:00 PM EST

    Goodbye to the days where guests needed to step foot into your establishment to order, the days of limited choices, and the days before social media wreaked havoc on reputations. Today’s innovated ordering options, myriad of restaurant menus and locations, and the growing influence of social media means consumers are easily swayed, and restaurants are facing a new competition: space of stomach. 

    To future-proof your restaurant, it means catching up to modern times and investing in your business operations. It means looking at what your competitors are doing and how you can do it better. It means understanding the complex nature of a multi-entity operation faced with rising labor costs. Yet, the cost of creating innovative customer experiences across multiple ordering methods and even locations is not only costly, but also laborious. 

    In this webinar, you’ll hear from Brian Whitney of Appetize Technologies on how to deliver the latest restaurant technologies that improve guest experiences, integrate loyalty programs, utilize data to your benefit, and simplify rollouts. 

    Presenter: Brian Whitney - VP of Professional & Enterprise Sales, Appetize Technologies 
    Brian Whitney is the Vice President of Professional and Enterprise Sales at Appetize. He brings over 20 years of point of sale experience to Appetize and has worked with Radiant Systems, NCR and Allure over that term. Brian has worked globally in over 20 countries across 5 continents in industries throughout hospitality, airports, cinemas, stadiums and retail. An avid college sports fan, Brian lives in Atlanta with his wife Monica and daughter Annabeth. A global leader with 20+ years’ of success supporting clients in their Point of Sale transition ensuring increased spend and guest satisfaction 


     

    Implementing a Customer Engagement Program that Delights Customers and Accelerates Business Growth 

    Thursday, February 28, 2019 at 2:00 PM EST

    In today’s digital world, it’s critical for restaurants and retailers to engage customers with a personalized experience. This type of data-driven customer engagement strategy is essential to succeed in a highly competitive business environment. In this webinar, attendees will learn how to implement a customer engagement program that differentiates their business, increases customer satisfaction and drives profitable growth. Key takeaways will include: 

    • Tips for personalizing customer relationships 
    • Strategies for using customer data successfully 
    • Guidelines on coordinating programs through a POS

    Please join executives from Como, Revel Systems and LemonShark, who will detail the best practices behind a successful customer engagement program and share success stories from the field. 

    Presenters: 
    Jim Krieger 
    - Chief Operating Officer, LemonShark Poke 
    Reggie Kimble - Vice President, Product Management, Revel Systems 
    Yossi Milhem - Senior Business Development Director, Como 


     

    Use Data-Driven Insights to Control Costs and Improve Employee Performance 

    Thursday, February 14, 2019 at 2:00 PM EST

    Cost containment is a big problem for quick-service restaurants. Problems occur at the register, with items not being rung up properly or cash disappearing, or in the back of house via theft of product. At the same time, experience shows that when one metric (such as costs) goes awry, so do the revenue metrics, which are a direct relation to customer experience. A lack of employee engagement with customers can hurt sales. The combination of rising costs and declining sales can ultimately send a restaurant into a downward spiral. Unfortunately, managers and multiunit supervisors can only be in one place at a time! 

    One way to combat these issues and improve overall operations is to use many of the existing store assets with better technology. An example is the ability to use traditional surveillance systems—which are reactive and event-driven—as a proactive management tool. A system that will add additional eyes and match video data with reports has had dramatic effects for operators. And when the system includes the ability to have people experienced in the restaurant industry score, report, and help improve your stores, the value is multiplied. 

    Join this webinar to learn how to avoid and mitigate: 

    • Losses at the register (e.g., cash theft, excessive discounts, fraudulent voids, misuse of employee discounts)
    • Back of house issues (e.g., product theft, excessive waste, unauthorized openings)
    • Customer engagement problems (e.g., engagement and suggestive selling, checking IDs, display stocking, unauthorized access)


    Register for this webinar today! We guarantee you’ll walk away with at least one new idea to implement right away.

    Presenter: Mike Coffey - CEO , DTiQ 
    Mike Coffey and the DTiQ team will be presenting. DTiQ helps over 45,000 brick and mortar businesses run better operations. Mike himself was named CEO of DTiQ in January of 2018 and has extensive experience as a technology executive, having successfully led multiple companies in the IoT, M2M, and SaaS spaces. He and the talented DTiQ team are going to facilitate a discussion on how to get more from your current technology and how to deeply embed these kinds of tools within your organization. 


     

    Strategies for Leveraging Technology to Fuel Growth for Multi-Location Restaurants 

    Tuesday, February 5, 2019 at 2:00 PM EST

    As a multi-location restaurant operator, you face a unique set of challenges, whether it’s being in two—or five—places at once, balancing time across premises, or maintaining focus on growth and profitability across all locations. To ensure success as your business expands, there’s technology available to stay ahead of the competition, better engage customers, and operate more efficiently. You’ll also need a platform that has capabilities that helps you easily add new locations. In this webinar, attendees will learn about ways to optimize use of these enabling technologies to deliver the following: 

    • Online and mobile ordering
    • Analytics and data measurement
    • Loyalty programs and gift cards
    • Easy franchise set up

    Please join us for deep insights on how to help multi-location restaurant operators drive growth and improve operational performance.

    Presenter: Jay Gillespie, Revel Systems 
    Jay is a Senior Product Manager at Revel Systems, where he helps shapes the direction of the company's innovative iPad-based point of sale system. Prior to this, Jay led the company's implementation and services business, helping make sure clients were successful using Revel's solutions. 


     
    Will a Loyalty Revamp Save Papa John’s? 

    Tuesday, January 30, 2019 at 2:00 PM EST

    Papa John’s was no stranger to controversial headlines and declining sales in 2018. Here in 2019, the pizza giant is looking to shake off the challenges of the previous year and turn the brand around. One key initiative that it hopes will reignite sales is a new loyalty program that was launched in Q3 2018. 

    • For this 40-minute webinar, loyalty expert Terri Burton will explore: 
    • How Papa John’s was the first pizza chain to enter and lead the digital loyalty space
    • The challenges faced over the past few years
    • The improved loyalty program and the elements that will contribute to its success
    • Whether the new program will help turn Papa John’s around in 2019

    Loyalty done right can be a game changer for a business. Tune in to this webinar and find out how Papa John’s is getting loyalty right … and which areas it needs to improve on. 

    Fill out the form to register today. 

    Disclaimer: Paytronix is not affiliated with Papa John’s, or other brands mentioned in this webinar, nor is this webinar sponsored or endorsed by any of these brands. This webinar is strictly based on publicly available information and Paytronix's independent analysis of the industry. 

    Presenter: Terri Burton
    Terri leads the content marketing team at Paytronix. A restaurant software veteran, Terri joined the company in March 2015 and was responsible for major account sales in the North East before moving over to marketing in the Spring of 2018. 


     

    The QSR® Drive-Thru Study: Exploring the Results and Lessons 

    Tuesday, January 17, 2019 at 2:00 PM EST

    Tune in for all the numbers and insights you need to know about the best drive-thru operations in the U.S.! 

    Today's consumer prizes convenience, which is great news for quick-service restaurants. This need for speed and convenience affords operators the opportunity to capitalize on the drive-thru business more than ever before. And how are they doing it? To gain insight, QSR magazine and SeeLevel HX have once again partnered to research drive-thru essentials in the annual Drive-Thru Performance Study. 

    We'd like to invite you to join us for a complimentary webinar reviewing the most recent results of the study. In this program, we'll cover the most important findings from the study, including speed of service, order accuracy, customer service, and other key categories; best practices in the drive-thru business, as told to QSR magazine by real, successful operators, and how your brand can become involved in future editions of the study. 

    Presenters: 
    Sam Oches,
    QSR magazine
    Ken Lundin, SeeLevelHX


     

    Boost Sales with Better Ordering & Payment Solutions 

    ON DEMAND

    Full-service restaurants face complex front-of-house and back-of-house needs. In order to satisfy their guests, they need easy-to-use ordering and payment platforms that improve guest experience and increase sales. What often happens is FSRs turn to a legacy, on-premise solution that makes adapting new ordering nearly impossible. Join this webinar to learn how to: 

    • Meet both front-of-house and back-of house needs
    • Implement different ordering methods to increase sales
    • Look for a new, innovative solution
    • Why it's important to leverage third-party integrations
    • Manage an enterprise deployment

    Presenter: 
    Brian Whitney
    is the Vice President of Professional and Enterprise Sales at Appetize. He brings over 20 years of point of sale experience to Appetize and has worked with Radiant Systems, NCR and Allure over that term. Brian has worked globally in over 20 countries across 5 continents in industries throughout hospitality, airports, cinemas, stadiums and retail. An avid college sports fan, he lives in Atlanta with his wife Monica and daughter Annabeth.


     

    How to Optimize Your Guest Experience with Google and Paytronix

    ON DEMAND

    In this 40 minute presentation, Parag Ladhawala from the Google Pay Team will explain how brands and retailers are leveraging Google and Paytronix’s integrated digital channels to grow their business, drive visits, and improve engagement with their customers. Here’s a small sample of the takeaways you can expect: 

    • How to improve your guest experience with Google Pay and Paytronix 
    • How to send personalized loyalty-linked offer notifications to increase relevancy with your guests 
    • How to integrate program enrollment links into digital transaction notifications to entice more guests to join

    We guarantee you’ll walk away with at least one new idea to implement right away. Space is limited, be sure to register and save your seat.

    Presenters: 
    Terri Burton, Paytronix 

    Paytronix Terri leads the content marketing team at Paytronix. A restaurant software veteran, Terri joined the company in March 2015 and was responsible for major account sales in the North East before moving over to marketing in the Spring of 2018. 

    Parag Ladhawala, Google 
    Google Mr. Ladhawala is currently part of the Google Pay Partnerships team, where he works with payment technology and merchant platform partners globally to enhance the in-store mobile commerce experience. Before Google, Mr. Ladhawala was a Vice President, Loyalty Solutions at MasterCard, focusing on the card linked offers space. Prior to that, he spent four years at Visa in the Offers & Loyalty group developing innovative products and programs for merchants and brands such as MGM Resorts and the NFL. Before Visa, he was the Director of Business Intelligence & Strategy, EMEA for Burger King. Earlier in his career, Mr. Ladhawala worked across different areas of the financial services industry.