Webinars

    Upcoming Webinars
    From POS to RMS: The Evolution of the Reporting and Management of Software Ecosystem

    June 4, 2020 | 3:00 P.M. EST

    HugerRush Logo

    As an owner or operator in the midst of COVID-19, adapting to off-premises dining, online ordering, and delivery have become more critical to your restaurant’s success. But what’s next?

    Now is the time to evaluate your restaurant management technology as the industry forges a new path ahead and reporting and management is always top of mind.

    Join HungerRush as we explore how to evolve from the traditional POS system, what you can achieve with HungerRush HUB Reporting Management, and how as an owner/operator you can make better data-driven decisions.

    What you will learn:

    • Tips and tricks from product experts with over two decades of industry experience
    • How an integrated HUB of tools can help you efficiently manage your business remotely
    • What is Reporting Management HUB and what your restaurant can achieve with it
    • How can Quick Serve Restaurants better succeed with our HungerRush tech stack?
    • What's new, what's coming and the future of HUB

    Even if you can't make the live event, go ahead and register now, so we can let you know when the recording is available to watch at your convenience.

    Presenters
    Jessica Harris,
    Senior Product Manager, HungerRush
    Corey Chao, Director of Product Management, HungerRush


     

    Communication in Crisis: Crafting the Right Message in This Season

    June 11, 2020 | 2:00 P.M. EST

    qsr logo

    Your guests need to hear one thing, and your team needs to hear another. There’s social media to consider, and email marketing. What’s the best strategy for communication in times of crisis? How should restaurant operators communicate their reopening strategies? And what communication lessons should we all take with us into the future?

    Host and moderator:
    Sam Oches,
    Editorial Director, QSR magazine

    Guests:
    Eliot Hoff, executive director, APCO Worldwide
    Susie Fogelson, founder, F&Co
    Jami Sharp, SVP of public relations, Champion Management

    ​Can't make the live event? Go ahead and register now, and we'll send you a link to the recording.

     

     
    Archived Programs
    Where Emerging Brands Go From Here

    May 28, 2020 | 2:00 P.M. EST

    qsr logo

    The COVID-19 pandemic has completely upended growth momentum for countless startup brands that had plans to expand across the country. But this season doesn’t have to mean their momentum goes away forever. Get advice from other startup leaders who are balancing crisis relief with realistic plans for future growth.

    Host and moderator:
    Sam Oches,
    Editorial Director, Food News Media

    Guests:
    Bill Phelps, CEO, Dave's Hot Chicken
    Denyelle Bruno, CEO, Tender Greens
    Alonso Castañeda, VP of Brand Development & Strategy, Four Foods Group


     

    The Unexpected Secret Sauce of Increasing Profit Margin

    May 21, 2020 | 2:00 P.M. EST

    Netsurian Logo

    Restaurant businesses thrive off of innovation, speed, and efficiency. But with thin profits getting thinner, some national chains are implementing a cost saving measure that also propels innovation and profits. That secret sauce is surprisingly in this new approach to restaurant IT called “SD-Branch.”

    Now more than ever, quick-service and fast-casual restaurants need their IT networks to be agile, reliable, and cost-efficient without sacrificing cybersecurity or PCI DSS compliance. But the typical networking solution in place at restaurants today is wasteful, complicated, and expensive. The concept of SD-Branch (software-defined branch networking) can be perfectly tailored to the unique business needs and budgets of restaurant

    In this webcast, see how SD-Branch enables you to:

    • Dramatically reduce IT costs for every location
    • Recoup revenue typically lost to POS downtime
    • Reduce business risk associated with cybersecurity and PCI DSS
    • Increase technology deployment speed and efficiency

    Can't make the live event? No problem. Go ahead and register now, and we'll send you a link to the recording.

    Presenters:
    Mark Cline,
    Sr VP Sales, Netsurion
    Chris Medeiros, General Manager, Retail Data Systems (RDS)
    Jason Graf, VP of Product Development, Netsurion


    The Pivot to Off-Premise: How to Optimize Your Operation for Growth

    May 7, 2020 | 3:00 P.M. EST

    reventation

    The restaurant industry has been hit incredibly hard over the last few months. The Coronavirus pandemic has literally changed the way we live our lives, how we communicate, how we collaborate. In-store channels are gone and we’re battling with a scare that is not visible to the human eye.

    And for restaurants – The directive for social distancing goes against everything the hospitality industry is about. As technology has become more digitally focused over the past few years, the convenience of online ordering and delivery has become more prevalent across the restaurant industry.

    The consumer now expects to have the ability to order almost anything online and have it delivered to their doorstep. The Coronavirus has fast tracked how we use technology to consume something we all need. And that is to eat. That’s right we still need to eat to survive — and survive we will!

    So how can restaurants successfully pivot from in-store dining to 100% off-premise and continue to grow?

    In this webinar Rick Smith, the owner of HomeTown Pizza in Rockmart, Georgia will share how he has quickly adapted to servicing guests for curbside, take-out and delivery while driving record number sales days.

    Even if you can’t make the live event, go ahead and register now, so we can let you know when the recording is available to watch at your convenience.

    Speakers:
    Nick Bryant, Senior Territory Manager, Revention

    Nick has over a decade of experience in the hospitality industry, having managed restaurants that take in over a million dollars of revenue annually. Since joining Revention, he works with future and current customers to ensure they are getting the most value out of their services to maximize profits. Nick takes pride in helping restauranteurs succeed in their business through leveraging Revention’s suite of products.

    Rick Smith, Owner, HomeTown Pizza and Grill
    Rick Smith is the owner of HomeTown Pizza and Grill in Rockland, Georgia. He has been in business for 25 years and is committed to serving his customers fresh and quality ingredients! Family owned and operated, HomeTown Pizza is a town favorite. 


     
    Take Control of Delivery, During the Pandemic and Beyond

    April 23, 2020 | 2:00 P.M. EST

    shiftpixy logo

    Among the countless problems stemming  from COVID-19, restaurants are struggling, many limiting their  operations to delivery. Already grappling with a tight labor market,  operators are laying off staff in order  to stay afloat – leaving them with an insufficient number of employees  once the pandemic is over. If this crisis has taught the industry  anything, it’s that restaurants across the board need to rethink human  capital now.

    With a growing reliance placed on third-party  delivery partners, restaurants already have limited digital engagement  with their customers, and are outsourcing their positions to  drivers who have not received adequate training, or possess the same  brand awareness that direct employees do.

    In this webinar Scott Absher, the CEO of ShiftPixy, will discuss the importance  of rethinking human capital, regaining control of delivery operations, and elevating customer engagement during this crisis and beyond.

    Even if you can't make the live event, go ahead and register now, so we can let you know when the recording is available to watch at your convenience.

    Presenter:
    Scott Absher As co-founder and chief executive officer of ShiftPixy, Scott Absher brings 30 years of experience in organizational development, capital development and employment industry expertise to the company.


     

    Why You Should Switch to a Cloud-Base Point of Sale 

    March 12, 2020 | 2:00 P.M. EST

    With the constant evolution of technology, point of sale (POS) systems need to stay nimble. A modern POS system is expected to do more than process payments. It is a foundational part of enhancing the customer experience, improving business operations, and maximizing revenue. Restaurants still using legacy, server-based POS systems face steep challenges related to thriving in today’s increasingly digital and connected landscape. Moving to a cloud-based POS can appear daunting, but provides substantial benefits, such as improved connectivity, integration, and security, as well as the ability to easily manage multiple locations and access key data wherever and whenever.

    In this webinar, attendees will learn why now is the time to migrate from legacy POS. They will also get a first-hand look at the immediate and long-term benefits they will receive from moving to the cloud.

    Can't make the live event? Not a problem. Register now so we can send you the recording.

    Speakers:

    • Chris Lybeer, Chief Strategy and Marketing Officer, Revel Systems
    • Garrett Fadden, Senior Director, Retail IT Systems, Focus Brand

     

    Multi-Unit Restaurant Growth: 4 POS Pitfalls to Avoid 

    February 27, 2020 | 2:00 P.M. EST

    Many challenges face Limited Service Restaurant (LSR) operators as they attempt to expand their businesses. Every aspect of growth offers a new puzzle to solve -- from identifying and securing new locations, to hiring new team members and extending the supply chain. But one critical ingredient for growth is often overlooked until it's too late. As operators plan for expansion, it is essential that they assess their Point of Sale (POS) solution to ensure it's up to the task.  

    During this webinar, we review the four essential questions all LSR operators should ask about their existing POS, to determine if it has the capabilities required to support their planned expansion, or if pitfalls await.

    Can't make the live event? No problem. Go ahead and register and we'll send you a link to the recording.

    Speaker Bio:  
    Brian Whitney is the Vice President of Professional and Enterprise Sales at Appetize. He brings over 20 years of point of sale experience to Appetize and has worked with Radiant Systems, NCR and Allure over that term. Brian has worked globally in over 20 countries across 5 continents in industries throughout hospitality, airports, cinemas, stadiums, and retail.


     

    QSR Drive-Thru Study: Reviewing the 2019 Results 

    February 6, 2020 | 10:00 A.M. EST

    The drive-thru lane has reigned in quick service for 70 years. But with off-premises booming and new technologies thriving, the questions remain: How is drive-thru performance holding up? And what are brands doing to maintain their drive-thru fundamentals?

    These are questions the QSR Drive-Thru Study seeks to answer each year. Join us for this free webinar to explore the results of the 2019 study in depth.

    Can't make the live program? Go ahead and register now, and we'll send you a link to the recording.

    Please note: This is a rescheduled version of the program originally broadcast in January that experienced some audio difficulties.

     
     

     

    Modernization, Transformation, Personalization: What's Going on in the Drive-Thru? 

    January 28, 2020 | 2:00 PM EST

    Designed to connect the consumer to the restaurant, technologies such as digital menu boards, edge computing, voice, computer vision and the utilization of data are transforming the drive-thru. Experts from Intel and Coates Group discuss the current and future state of the drive-thru, and how brands can bring their experience to the next level and ultimately drive ROI using comprehensive digital solutions, ai-enabling technologies and a dynamic content strategy.

    In this webinar, you will learn and hear more about:

    • The transformation of drive-thru from static to digital
    • What does going to digital enable?
    • Technology adoption curve for modernization of the drive-thru
    • Visual examples and proof points
    • Personalization of the experiences
    • Enabling technologies for the future of drive-thru

    Can't make the live program? Go ahead and register now, and we'll send you a link to the recording.


     

    QSR Drive-Thru Study: Reviewing the 2019 Results 

    January 9, 2020 | 2:00 PM EST

    The drive-thru lane has reigned in quick service for 70 years. But with off-premises booming and new technologies thriving, the questions remain: How is drive-thru performance holding up? And what are brands doing to maintain their drive-thru fundamentals?

    These are questions the QSR Drive-Thru Study seeks to answer each year. Join us for this free webinar to explore the results of the 2019 study in depth.

    Can't make the live program? Go ahead and register now, and we'll send you a link to the recording.

     

     

     


     

    Restaurant Forecasting 2020: Maximizing Food and Labor Savings

    December 12, 2019 | 2:00 PM EST

    In 2020, everything is going to be predictive around food and labor. Having the right processes and tools in place are key to ensuring proper forecasting. Along with the right business intelligence, you can effectively forecast sales and optimize your inventory ordering, food preparation and staff scheduling so you can reduce your prime costs and drive dollars to your bottom line.

    In this insightful webinar, you’ll learn how to:

    • Select past data to forecast sales by location and period and compare it to actual values.
    • Use data from your POS system to project forecasted sales by hour based on past performance.
    • Schedule labor based on location-specific SPLH metrics that scale based on sales.
    • Save on food costs by preparing accurate amounts of food based on forecasting and recipe shelf life.
    • Order inventory at correct levels with suggestive ordering based on your historical sales trends.

    Presenters:
    Colin Willoughby, Product Manager – Scheduling, Restaurant365
    Joe Hannon, Product Manager – Operations, Restaurant365


     

    The Recipe for Successful ACA Compliance 

    December 5, 2019 | 2:00 PM EST

    IRS has been actively enforcing the Affordable Care Act. QSRs with multiple locations, a significant mix of full-time and part-time workers, and high turnover rates are particularly at risk of failing to comply with the healthcare law because of the complexity of the ACA.

    QSRs with more than 50 full-time and full-time equivalent employees are required to make annual ACA filings to the IRS. Some QSRs have still not filed the required information because they don’t realize that they fall under the IRS requirements

    An ACA expert provides the recipe for QSRs to ensure they successfully comply with the ACA each year to avoid being assessed ACA penalties by the IRS.

    In this webinar, you will learn:

    • The compliance issues that make complying with the ACA challenging for QSRs.
    • What steps QSRs can take to ensure they successfully comply with the ACA to avoid ACA penalties issued by the IRS.
    • An update on the IRS’s ACA enforcement activities and insights into what to expect in 2020.
    • How QSRs can determine if they are at risk of receiving ACA penalties and how to lower that risk.

    Recommended Resources

    Speaker:
    Gregg Kasubuchi
    , Vice President, Trusaic


     

    Understanding the Digital Customer Journey 

    November 5, 2019 | 1:00 PM EST

    There is a constant stream of new digital technologies designed to help consumers connect with restaurants and retailers, such as mobile apps, online ordering, and a growing number of third-party delivery partners. There is also an increasing amount of new technology to help restaurants and retailers automate in store processes such as digital kitchen display systems and kiosks. Business owners need to understand how to connect these two fast-paced and even faster-changing trends to improve operations, grow their customer base and thrive in a digital environment. 

    In this webinar, attendees will learn why a digital strategy is now more critical than ever to their business success and the impact on their brand, operations, and customer relationships.


     

    Investing in Technology is Investing in Your People 

    October 31, 2019 | 2:00 PM EST

    Digital Natives represent a significant portion of today's restaurant workforce. Understanding and embracing the way this group (and others) communicate, digest information, and engage with content is paramount to a successful digital communication strategy. With mobile technology in place, your restaurant staff and company will be best equipped to adapt, grow, and succeed in today's evolving landscape.

    Join us for an engaging webinar with Sunny Ashman, Sr. Director, Training and Ops Services, Cinnabon, and learn how to:

    • Drive higher employee engagement and retention
    • Enable sales through education and promotions
    • Meet critical compliance requirements
    • Deliver priority company communications to all of your mobile workforce

     

    5 Things You Need to Know About Gen Z 

    October 10, 2019 | 2:00 PM EST

    Gen Z is now the largest age demographic in the United States. While they may be young, relationships and brand affinity formed during this time can build loyal relationships down the road. Unlike the generations before them, members of Gen Z are digital natives, leading them to have different expectations when it comes to the restaurant experience. What do you need to know to appeal to this younger group, and how do they differ from the generations that came before them?

    In this 30-minute webinar, you’ll learn:

    • 5 things to know about Gen Z
    • How you can reach Gen Z now – and keep them loyal later
    • Gen Z’s preferences for order and delivery

    Don’t miss this opportunity to learn more about tomorrow’s loyal guests, today. Tune in to this webinar to learn how you can best engage with this up and coming generation.

    Presenter: 
    Jess Shelcusky
    is a content marketing specialist at Paytronix working in the restaurant space. With an MBA from Boston College and a passion for telling stories, she helps produce new content to help businesses take their marketing to the next level.


     

    Domino's Delivery Decision & the Guest Experience 

    September 12, 2019 | 2:00 PM EST

    Domino’s has maintained their position in favor of keeping delivery in-house rather than partnering with a third-party service. By focusing on tech innovations and using a fortressing strategy to open new locations, Domino’s feels that they are on the right path to growth.

    However, they continue to face increased pressure and competition from the delivery aggregators. As off-premises sales continue to boom, is Domino’s going to be able to succeed in this new environment?

    In this 30-minute webinar, you’ll learn about:

    • Domino’s pushes toward convenience through technology
    • The pressure from third-party delivery
    • The benefits of owning the customer experience from end to end

    Ordering and delivery are critical components of the restaurant industry. Tune in to this webinar to see how Domino’s has fared so far, and what the future may hold.

    Disclaimer: Paytronix is not affiliated with Domino’s, or other brands mentioned in this webinar, nor is this webinar sponsored or endorsed by any of these brands. This webinar is strictly based on publicly available information and Paytronix's independent analysis of the industry.


     

    The Millennial Majority: How 50% of the American Workforce Influences QSR Spend 

    September 19, 2019 | 2:00 PM EST

    Over half of America’s workforce is made up of Millennials, and how they decide where they eat—even for work—is greatly impacting the quick-service restaurant landscape. 

    By attending this webinar, you’ll learn:

    • Why working Millennials are choosing quick-service restaurants
    • What is most important to them when they choose a quick-service restaurant for business dining for travel and catering
    • How quick-service restaurants can attract the millennial workforce

    Space is limited, so please register now!


     

    Restaurants and PCI Compliance: What You Really Need to Know 

    August 29, 2019 | 2:00 PM EST

    PCI compliance should be a top priority for any successful restaurant. But exactly what do you need to know? Join Cybera’s James McClay to learn the many ways PCI compliance can impact your business. This webinar will cover the CyberaONE Solution, which offers a full suite of PCI compliance services—including a self-assessment questionnaire, vulnerability scans, employee training, and an online portal for PCI-related activities.

    The webinar will also explore how maintaining PCI compliance can help you:

    • Reduce your threat profile and prevent data breaches
    • Minimize business risk from lawsuits, fines, or damage to your reputation
    • Improve customer loyalty and purchasing confidence

     

    Competition Crisis: Not Just Restaurants Anymore 

    July 31, 2019 at 2:00 PM EST

    When analyzing your competition in the restaurant industry, it’s no longer enough to study other brick-and-mortar locations alone.  From meal delivery to increased prepared food offerings from c-stores and grocery stores, your guests have a lot of different options when it comes to mealtime.

    Here are a few of the insights you'll take away from this presentation:

    • The different competitors you should keep your eye on in 2019
    • What you can learn from them to add to your own strategy
    • Tips for what restaurants can do to keep up