QSR® Drive-Thru Report: Reviewing the 2022 Results

    Thursday, February 09, 2023 | 2:00 PM Eastern Standard Time


    Technology and innovation inspired by COVID-19 have turned quick service’s biggest category into something hardly recognizable. In this webinar we'll look at how that's playing out for today's restaurant operators.

    From a data perspective, we'll dive into the top results of the annual Intouch Insight Drive-Thru Study, exploring the state of speed of service, order accuracy, customer service, and more among some of the top quick-service brands.

    From an experiential perspective, we'll take a look at real-world examples of how restaurant operators are dealing with the challenges of running a profitable drive-thru operation.

    Danny Klein, Editorial Director, QSR Magazine

    Danny Klein is the Editorial Director at QSR and FSR magazines, two of the restaurant industry’s leading trade publications and part of the WTWH Media portfolio of brands. QSR celebrated its 25th year in business in 2022 and continues to serve as a leading resource for franchisees, executives, and thought leaders throughout the foodservice world. FSR, founded 11 years ago, covers the full-service sector. A graduate of the University of Florida College of Journalism and Communications, Danny spent more than a decade covering high school, college, and professional sports throughout Florida before joining the company as the associate editor of FSR magazine in 2015.

    Laura Livers, Head of Strategic Growth, Intouch Insight
    Laura Livers, Head of Strategic Growth at Intouch Insight, is a passionate business leader focused on using innovative methodologies to help brands deliver exceptional customer experiences. She believes in the power of data and is committed to empowering her clients to bring the voice of the customer into the boardroom. Laura has held a number of senior executive positions including CEO, President and EVP with market research firms and has managed 7 of the top 10 QSR chains’ national mystery shopping programs, including McDonald’s.


    Overcoming Restaurant Staffing Issues with AI-Driven Order Taking

    Tuesday, February 14, 2023 | 2:00 PM Eastern Standard Time


    The staffing issues for restaurants that started during the pandemic continue to be a problem for restaurants of all types and sizes. While staffing issues have improved since the peak of the pandemic in other industries, restaurants continue to struggle to hire and retain good talent. The impact has been felt by operators of all cuisines and concepts; burnout has skyrocketed, customer experience has declined, and restaurants have lost margins due to increased labor costs. 

    Enter Artificial Intelligence (AI). AI is driving new restaurant technology that takes orders from guests without the need for human staff. Not only are fewer staff required, but the technology makes fewer mistakes, upsells at higher rates, and never calls in sick. Imagine a scenario where your phone is ringing off the hook with pickup and delivery orders and each one is being answered automatically by AI-driven technology, completing the orders, taking payment and sending the order directly to the kitchen without your staff lifting a finger. It’s not a future scenario, it’s happening today at chains like Jets Pizza. 

    In this webinar you’ll learn first-hand how AI is having a measurable impact on sales and operations. Key takeaways include: 

    • How automated ordering is a unique remedy to staffing issues
    • Doing more with fewer people: shifting staff from ordering to other functions 
    • AI outperforms people: more orders, higher sales, and better customer experiences
    • The Jets Pizza story: higher ticket averages, more repeat business and overall revenue lift
    • Getting started: Understanding if AI-driven technology is right for you


    Aaron Nilsson, CIO, Jets Pizza

    Aaron Nilsson is the CIO of Jets Pizza. Nilsson joined the team in early 2019 to use his skill set to build Jet’s Pizza’s digital presence and improve online experiences for both customers and in-store operations. Under his leadership Jets saw more than a300% increase in digital sales in his first three years.Hehas launched some of the most innovative digital products in the category.
    Nilsson was previously associated with brands such as Carhartt, Domino’s, and General Motors. Nilsson has 25 years’ of experience leading, managing, and creating a vision for digital properties, both in-house and for agencies.
    “The biggest shift we will see in technology within the next 10 years is definitely going to be found in AI and alternative delivery options,” says Aaron Nilsson, Jet’s America’s new CIO. “I am capitalizing on this to ensure Jet’s customers have a convenient and positive experience with our digital platforms. Since 1978 we’ve had an advantage over competitors by having better pizza, so now I’m working hard to make our technology as good as our pizza”.
    Jet’s Pizza, based in Sterling Heights, Michigan, is known for its Detroit-style pizza and fresh, high-quality ingredients. Since its founding in 1978, Jet’s has grown to more than 400 stores in 20 states. The company ranked 13th in Pizza Today’s 2018 list of the top 100 pizza companies in the U.S. by gross sales.

    David Werner, Vice President of Product Marketing, HungerRush
    David Werner is the Vice President of Product Marketing at HungerRush and has loved helping people streamline, advance, and level up their restaurant tech operations for the past 25 years. David has spent the majority of his career in the technology industry, gaining experience with companies such as Oracle, CA Technologies, and NIKU. While product marketing is his primary job function by day, David truly enjoys days out on the lake with his family.

    Matthew Dieden, Director of Product Marketing, HungerRush
    Matthew Dieden is the Director of Product Marketing at HungerRush. His commitment to eliminating restaurant pain points is changing the way restaurants handle labor shortages and business operations. Prior to HungerRush, Matthew was a Senior Product Marketing Manager at Onit, and a Product Marketing Analyst at Quorum where he gained unparalleled experience in the tech space, while also establishing himself as a respected Product Marketer. Matthew has a Bachelor of Science in Mass Communications from Texas State University where he first developed his passion for marketing. In his spare time, Matthew enjoys spending time on the green practicing his golf swing.


    Top 2023 Restaurant Predictions


    You probably heard the term “return to normalcy” more times than you could count this year. While COVID rates have dropped 90% according to the WHO, it’s hard to identify when the “post-pandemic” era will begin, particularly for the restaurant industry, which has been turned upside down in the last two years.

    Restaurant365 is hosting its Restaurant Industry Predictions webinar for 2023. Listen to R365 Co-founder & Chief Strategist John Moody and Solutions Architect Marc Cohen as they share their thoughts on the state of the restaurant industry today and expected trends for the coming year.

    John Moody, Co-Founder and Chief Strategist, Restaurant365
    John Moody is co-founder and Chief Strategist of Restaurant365 where he focuses on long-term strategic initiatives and forming key partnerships. He has more than 20 years’ experience in helping companies leverage technology to streamline operations, improve financial management, and use actionable reporting. John has a passion for technology and productivity and using those elements tomake time for the things that matter. He has an undergraduate degree from Brigham Young University and an MBA from Pepperdine University.

    Marc Cohen, Solutions Architect, Restaurant365
    Marc Cohen is a Solutions Architect at Restaurant365. Marc successful ran aFrench Bistro in Pasadena before going on to work for two Los Angeles based celebrity chefs as a General Manager at their Ciudad and Border Grill restaurants before eventually moving into the corporate office as Integrated Technology and Systems Manager. Through his many roles within the industry, Marc has developed deep expertise in point-of-sale (POS) integration, menu engineering, and business intelligence.


    The Ripple Effect of Hiring Mistakes: Why You Can’t Afford to “Go With Your Gut” in 2023


    Discover how to overcome the ripple effects of hiring mistakes that are preventing your business from being successful in the new year. We’ll discuss how rethinking your hiring process helps tackle high employee turnover, rising operational costs, and shifting customer expectations. You'll walk away with the knowledge and confidence to thrive — not just survive — despite an uncertain economy and labor market.

    Attendees of this webinar will learn how to:

    • Find and Retain the Ideal Employees for Your Locations.
    • Offset Rising Costs by Uncovering Savings Elsewhere.
    • Delight Customers Amidst a Major Shift in Expectations.


    Zach Matook, Director of Marketing, Sprockets
    Zach Matook is the Director of Marketing at Sprockets, where he leads a team in generating awareness and driving demand for Sprockets’ AI-powered hiring technology. Prior to this role, Zach began his career in higher education and after receiving his masters, he moved on to SaaS marketing and later transitioned into brand management in the music industry. His background includes 10 years of leadership, sales, and marketing experience.


    How to Build a Bulletproof Bench by Rethinking Human Capital in a Post-COVID Era


    COVID-19 has required workers increasingly to rely on technology platforms to look for side hustles, and many have moved on from the hospitality industry during this time. However, a new generation of workforce is quietly surfacing, and their voice has yet to be heard. With a strong demand in labor and toxic turnover rate outlasting the pandemic, operators can benefit from reconsidering how they connect with this new generation of workforce to build a bulletproof bench. When it comes to human capital, it's not about what you own, it's about what you have access to.

    In this session, you'll hear from the CEO of ShiftPixy, Scott Absher, about how to fix critical labor shortage issues by connecting restaurant operators to available, qualified workers, and providing them with new confidence in the accessible part-time workforce.

    In this webinar, we'll discuss:

    • Labor market changes
    • Communication tactics
    • ShiftPixy's Fastfill solution designed to help restaurants combat labor shortage challenges



    How Location Technology is Impacting Today’s Digital Teams


    Digital and product leaders from quick-service restaurants need to adopt technology in order to exceed consumer expectations about speed and quality of service. Location technology gives quick serves a leg up on the competition by solving several common challenges at once. In this session, Radar CEO and Co-Founder Nick Patrick will discuss how leading quick serves are addressing these challenges and the role location technology plays in driving a better customer experience.

    You will learn:

    • How evolving customer expectations are driving the way restaurants serve customers.
    • How location-based technology is at the forefront of improving the customer experience, staff efficiency, and quality of service.
    • The evolution of digital channels and how geofencing technology enables a best-in-class customer experience with timely mobile order updates, automated loyalty rewards, order-related reminders, and more.



    Serving Data in New Ways for the Quick-Service Restaurant Industry


    Data analytics is one of the most important factors when it comes to making real-time decisions. Restaurants that leverage their data in the right ways invariably save money and resources, and provide a better customer experience.

    But how do you do this? This webinar will explore how restaurants can use data analytics to make the right business decisions at the right time.

    Topics for discussion include:

    • How data analytics is changing the way companies make their decisions
    • The powerful role data analytics can play in the food and retail industries
    • How changing consumer and economic realities can be adapted to with the right data
    • Where the right data analytics software and platform can save time, money, and resources

    Mike Leone, Senior Analyst, Enterprise Strategy Group
    Richard Bray, Chief Strategy Officer, PredictHQ
    Miriam McLemore, Director of Enterprise Strategy and Evangelism, AWS


    Top 3 Quick-Service Restaurant Trends


    In this speedy, 15-minute webinar, learn what Near discovered in its latest restaurant research report, what these findings means for quick-service restaurants, and winning strategies you can implement today.

    For the research, Near surveyed diners across generational lines to discover their dining habits, preferences, and loyalties. Those results, combined with mobile location data, provide a unique glimpse into people's dining patterns -- answering questions about who today's diners are, what they expect from the dining experience, and how brands can respond to their changing needs.

    Watch this webinar to learn:

    • The new world of consumer behavior
    • What human movement data is
    • 3 top trends for quick serves and winning strategies in dining


    Kristina Tipton,
    Director of Market Research, Near


    Why Your Hiring Process Is Broken and How to Fix It


    Are you sick of wasting time on bad interviews, losing employees faster than you can hire them, and spending money on "solutions" that simply don't work? The most common mistake you can make is to rely on an outdated hiring process that is hundreds of years old—it’s no wonder why it’s failing you and your employees. 

    Luckily, you already have the solution: your current top performers. This webinar will show you how to leverage their strengths and find more applicants like them, so you can save time on hiring and focus on running your restaurant.

    Key learnings:

    • Reallocate Resources: Discover how you can be selective even when you have a shallow applicant pool and eliminate wasted interview time.
    • Replicate Your Top Performers: Eliminate the pitfalls of first impression bias and hire for coachability, even if the individual does not have direct industry experience or skills.
    • Boost Productivity and Profitability: Unlock the full potential of your employees with proven techniques for building engagement and loyalty.



    Using Social Media to Attract More Guests to Multi-Unit Restaurant Brands

    reveal mobile

    Consumers will spend $771 billion at restaurants this year. That figure represents a 10 percent increase over the $701 billion spent in 2021. 

    But there's more to the story. Dining habits and preferences have shifted. It’s no longer possible for restaurants to count on the same guests they've always welcomed. Marketing and operations teams are scrambling for high-quality audiences for customer acquisition, experimenting and testing wherever they can. Amid these changes, patterns have formed. Social media ads are more effective than ever, and location events are a strong predictor of future behaviors. 

    This free webinar will teach restaurant operators how they can capitalize on Facebook, Instagram, and TikTok to drive visits to locations and maximize capacity and inventory.

    Attendees will learn:

    • How to drive visits and sales using paid social campaigns
    • How to maximize conversions on TikTok, Facebook, and Instagram
    • Key differences between social channels and how to benefit from them
    • How to eliminate wasted ad spend


    Laura Conway
    is a senior marketing manager at Reveal Mobile and a restaurant industry veteran
    Dan Dillon leads Reveal Mobile's marketing strategy, execution and measurement, focusing on growth for ad agencies, restaurants, and multi-location retailers.


    McDonald’s vs. Chipotle: How Technology Drives the Guest Engagement Future


    Talk of an AI-driven future in which robots replace humans in the workplace is nothing new. Many of today’s leading chains are experimenting with robot servers, smart kiosks, and more artificial intelligence-based marketing. But as the restaurant industry continues to digitize, there is also growing concern for job security and the future of the authentic guest experience.

    This webinar will compare two prominent chains, McDonald’s and Chipotle, on their treatment of automation within the restaurant industry. While McDonald’s is centering their AI efforts on personalizing the guest experience, Chipotle is using automation to free up workers from mundane tasks and, in some cases, replace human judgment with artificial intelligence. 

    Join this webinar to learn more about:

    • The latest industry trends and consumer preferences regarding technology usage within the restaurant industry
    • Why the quality of your employee experience decides your guest experience
    • The future of automation and artificial intelligence for today’s restaurants


    Ryan DiLello,
    Content Specialist, Paytronix

    Disclaimer: Paytronix is not affiliated with Chipotle, McDonald’s, or other brands mentioned in this webinar, nor is this webinar sponsored or endorsed by any of these brands. This webinar is strictly based on publicly available information and Paytronix's independent analysis of the industry.


    A Practical Guide to Restaurant Digital Engagement

    cheetah digital

    The customer experience for restaurants used to be simpler, because it was delivered within the restaurant's four walls. Each engagement was personalized by someone who could look guests in the eye, anticipate their needs—perhaps even know their name.

    Today, many diners will never enter your restaurant. For these guests, the digital customer experience is the only customer experience. How should restaurants manage this digital transformation?

    In this webinar, we’ll discuss a practical approach to building a modern marketing tech stack, and key strategies that allow restaurants to deliver personalized digital engagements that drive greater frequency, higher spend, and true loyalty.

    Kevin Sanders, industry solutions director, restaurants, Cheetah Digital

    Kevin is focused on leading Cheetah’s growth in the restaurant industry. He previously led marketing and digital technology for a fast-casual chain and served as CMO for two restaurant digital ordering brands.


    Evolving the Customer Journey Through Location-Based Technology


    In today's market, restaurants must evolve the ways they serve customers to stay competitive amidst changing consumer expectations and economic uncertainty. Restaurants and consumers have adopted new channels such as order ahead and pickup, and hybrid digital and physical experiences are increasingly widespread. In this new era where restaurant brands can take advantage of technology to deliver unforgettable experiences and connect with their customers, it’s not enough for restaurants to simply meet customer expectations – they need to exceed them.

    In our discussion we’ll cover:

    • How evolving customer expectations are driving the way restaurants serve customers.
    • How location-based technology is at the forefront of improving the customer experience, staff efficiency, and quality of service.
    • The evolution of digital channels and how geofencing technology enables a best-in-class customer experience with timely mobile order updates, automated loyalty rewards, order-related reminders, and more.


    Nick Patrick, CEO & Co-Founder, Radar

    Nick is the CEO and Co-Founder of Radar, the leading geofencing platform empowering product and growth teams to build timely and relevant location-based experiences that drive revenue and customer loyalty. Nick was previously the Director of Product at Handy and a Product Manager at Foursquare.


    How a Bojangles' Group Improved Employee Retention by 51% at the Peak of the Labor Crisis


    Businesses can’t afford to make hiring mistakes in a high-turnover industry like food service, especially during a labor shortage. Fortunately, there’s a solution that makes it easy for restaurants to hire applicants who will succeed and stay long-term like their current top performers. It has helped numerous companies thrive despite the labor crisis, including a 50+ location Bojangles' group that improved employee retention by 51% in 90 days and uncovered $134,500 of savings.

    Tune in to tackle turnover and enjoy the same success:

    • Spend 37% less time on the hiring process
    • Save thousands of dollars on labor costs
    • Build reliable, cohesive teams


    Zach Matook
    is the Director of Marketing for Sprockets, helping quick-service restaurant owners and operators of top brands hire the best applicants every time with a solution that’s proven to predict success and reduce costly employee turnover.


    Engaging Your Guest: Using Omni-channel Integration and Guest Personalization


    Your guests’ needs and preferences are constantly changing, and if your business evolution doesn't keep pace, you'll be left behind. In this webinar, learn how you can connect all channels to personalize your guest experience, meet their expectations, boost your brand, and lower labor costs without sacrificing quality or service. 

    This webinar will explore:   

    • The “guest journey” — extending your guests experience outside the four walls. 
    • How can you lower labor cost and meet the guest’s expectations?  
    • What happens when you add loyalty, and then personalization?


    John Laporte, President, TASK North America

    John Laporte has been involved with the hospitality industry for more than 25 years. His past experience ranges from quick service (Carl's Jr., Del Taco, and El Pollo Loco) to full service (Logan's Roadhouse, Old Chicago Pizza, The Grill, and Denny's), and he has delivered solutions for restaurant operations to meet their goals while transforming the business.


    How to Conquer Customer Acquisition


    Between inflation, staffing shortages, and a looming recession, restaurant leaders must prepare for a challenging 2023. With high costs for ingredients and other supplies, operators must either absorb costs in their restaurant profit margins or raise menu prices and risk alienating loyal customers.

    How can restaurants offset these increasing costs and grow their business? By earning a consistnet stream of new customers.

    Not only does bringing in new consumers increase daily sales, but each new consumer has the potential to become something far more valuable: a repeat consumer who returns again and again without any additional marketing. But how do you get them into your restaurant in the first place?

    Join VP of Marketing at Prairie Pizza Ryan Swanson and Upside Director Maura McHugh for a discussion on how competitive restaurants are acquiring new customers, building strong relationships with their frequent diners, and earning new profit.

    In this webinar, you will learn about:

    • The customer acquisition challenge facing restaurants in 2023
    • How Ryan's team is earning proven ROI from marketing campaigns
    • Prairie Pizza's partnership with Upside, which has already generated a 1.5% sales lift



    How World of Beer Mastered Loyalty Gamification


    How engaging is your loyalty program? World of Beer’s loyalty program allows customers to collect badges, complete challenges, and climb the ranks of local leaderboards. Beneath all the fun is a robust loyalty program that provides value to customers and keeps them coming back.

    Games are particularly valuable for brands looking to strengthen connections with Gen Z and Millennials. Collectible badges, NFTs, scratch cards—giving your guests something to brag about, or a chance at huge rewards, is a sure way to generate excitement and strengthen your bottom line.

    World of Beer’s Director of Brand & Digital Marketing, Cori Rosecrans, joins this webinar to discuss how World of Beer designed its program and to share some of the stunning results.

    Join this webinar to learn:

    • Best practices for gamification to improve your loyalty program.
    • How World of Beer uses gamification
    • Technology needed to power a gamified loyalty program


    Ryan DiLello,
    Content Specialist, Paytronix


    How to Streamline Franchise Operations to Power High Performance


    Scaling a restaurant franchise is an exciting opportunity that presents many challenges on the road to growth and success. As a franchisee with a growing network of locations, it's important to have a centralized platform and tools that make it easy to get both high-level and granular insights into how the entire organization and individual locations are performing.

    In this webinar you'll get insight on how to:

    • Find and invest in centralized, scalable solutions
    • Control food and labor costs to better manage cashflow
    • Create the right reports for managers at every level of your organization to boost performance


    Marc Cohen
    , Solutions Architect, Restaurant365


    What Will Loyalty Look Like in 2023?


    Your guests expect a fast, personalized, and consistent experience no matter where they engage with you—and the brands that truly get that experience right are rewarded with greater loyalty and higher spend from their guests. But to achieve a truly unified customer experience, brands need to think bigger in 2023. Join the CMOs from two rapidly growing quick-serve brands to hear best practices and first-hand advice about leveraging digital loyalty as a competitive differentiator in 2023 and beyond.

    You’ll learn: 

    • How loyalty has evolved over the past several years and what that means for the evolving customer experience
    • How to solve common challenges that multi-unit restaurant operators are facing today to ensure greater success in the new year
    • Best practices and first-hand experience for driving higher visit frequency and guest spend in 2023


    Kelly Cooke,
    Chief Marketing Officer, Salsarita’s Holdings, LLC
    Jodi Boyce, Chief Marketing Officer, Teriyaki Madness


    Getting Back to Basics During Tough Times


    The restaurant industry is facing converging headwinds—surging inflation, disrupted supply chains, increased fuel costs, and labor shortages. These unique times may suggest novel approaches are required to succeed, but the power to hit revenue goals is within your grasp. In this session, Rob will remind you of four essential levers that drive restaurant marketing and provide strategies and tactics to win back loyal guests and attract new customers.

    Attendees of this webinar will learn:

    • Why visit frequency alone isn’t be enough to hit your revenue goals.
    • The value of investing in incentives to increase the bottom line.
    • How to build on the success of your loyalty program to encourage new guests.
    • What to add to your omnichannel media plan to effectively reach guests.


    Rob Crews,
    Director of Restaurant Industry Strategy, Vericast


    Can a Digital-First Strategy Improve Speed and Service?

    fingermark logo

    A digital-first strategy that focuses on the improvement of human interaction at every touch point is driving increased speed of service and incremental loyalty, engagement, and spending by customers.

    In this webinar we will discuss:

    • Current trends and implications for quick-service restaurants
    • Omni Digital and key areas of focus of digital
    • The evolution of the drive thru and balancing speed, accuracy, and service
    • The future of quick service—where will technology take us 3–5 years from now?


    Trisha Asgeirsson,
    senior business advisor, Fingermark
    Luke Irving, founder, Fingermark


    What You Can Learn from the New Dunkin’ Rewards Program


    When Dunkin’ rolled out its new DD Perks, the consumer backlash came fast and furious. One headline blared, “What kind of idiot do you think I am?” But behind the scenes, Dunkin’s decisions come from years of menu growth and are an example of a careful strategy that will pay off over the long term. When Dunkin’ started its loyalty program, its menu focused on hot and iced coffee and a few specialty drinks. Today’s Dunkin’ locations offer higher end items, like cold brews, cappuccinos, and frozen drinks. That change meant the old program had to go.

    Paytronix Head of Data Insights and Strategy Lee Barnes will join us for this webinar to provide insights on best practices for loyalty revamps, particularly within the coffee quick-service sector. Drawing from his team’s experience with brands like Dutch Bros, Caribou Coffee, Bagel Brands, and Peet’s Coffee, Lee will use Dunkin’ to help you learn how to keep your program relevant and profitable.

    Join this webinar to learn more about loyalty program:

    • Revamps – when you may need one and how they work
    • Best practices and industry trends – based on Lee’s experience with over 350 program designs


    Former Darden President and Current Earl Enterprises Exec Explains How Restaurants Can Exit Survival Mode


    The restaurant industry is in the midst of the deepest labor shortage in living memory, and new behaviors and demands are making it harder than ever to hire quality candidates quickly. In the face of this, Earl Enterprises -- parent of Buca di Beppo, Bertucci’s, Brio, Bravo!, Mr. Beast Burger, Planet Hollywood, and Toojay’s, among others -- is rapidly expanding, while continuing to deliver high-quality guest experiences and adopting new ghost kitchen operating models.

    Learn how Michael Beacham, Executive of Earl Enterprises, is equipping the company to overcome ghosting, burnt out General Managers, and employee turnover, and is exiting survival mode to get stores to 100% staffing levels. 

    Beacham, who was previously President of Darden International, COO of Hard Rock Cafe, and COO of Chuck E Cheese; and Vivian Wang, CEO of LANDED, will share: 

    • Drivers of the industry-wide hiring crunch
    • Biggest drivers of staffing success in operations and talent acquisition
    • How to reduce ghosting
    • Which approaches and technology tools the company has found most helpful in getting stores staffed amid the hiring crunch
    • Actions to take in the short-term and long-term


    How Quick-Service Restaurants Can Thrive in Uncertain Economic Times


    In this webinar, we'll look at the latest location analytics to analyze what's happening in the wider restaurant space to break down the quick-service restaurant segment's unique positioning and opportunity. From the brands leading the way forward to the strategies and tactics driving the success, we'll take a data-driven look at what will create success moving forward.

    R.J. Hottovy, CFA,
    is Head of Analytical Research for Placer.ai, the world’s most advanced location analytics platform for the physical world.


    How Location Technology Redefines the Customer Experience


    Quick-service restaurants must adopt technology in order to exceed evolving consumer expectations surrounding service quality and speed. Location technology gives quick-service restaurants a leg up on the competition by helping brands achieve things like: shorter wait times, a reduction in food waste, and increased staff productivity. 

    In this webinar, you will learn how to: 

    • Enrich the customer experience with personalization and convenience with first-party location data
    • Reduce order-ahead and pickup wait times with live ETAs through trip tracking and arrival detection
    • Increase customer satisfaction with higher quality food orders, order updates, shorter wait times, and personalized messaging
    • Develop emotional and behavioral loyalty through reward programs with tailored, relevant offers


    Nick Patrick, CEO, Radar

    Nick is the CEO and co-founder of Radar, the leading geofencing platform, which empowers product and growth teams to build timely and relevant location-based experiences that drive revenue and customer loyalty.


    How America’s Largest Bubble Tea Franchise Uses Tech to Fuel Its Growth


    Kung Fu Tea is America's largest bubble tea chain. With over 350 locations—and counting—in the U.S., Kung Fu Tea is on a mission to elevate the world of made-to-order beverages. 

    Join Chris Lybeer, chief strategy officer at Revel, and Julian Cabezas, franchise performance manager at Kung Fu Tea, for a webinar focused on how placing technology—and quality ingredients—at the center of its operations has enabled the quick-service beverage franchise to scale, all while remaining authentic to its roots. The webinar will wrap up with a Q&A session, where attendees can ask questions of both Chris and Julian.


    Quicker-Service Restaurants: How to Use Advanced Automation to Make Fast Food Faster


    Quick-service restaurants are changing to meet the needs of their customers. Supply chain delays and labor shortages have made it hard for them to keep up with demand, so they are starting to turn toward automation tools to go from quick to quicker.

    New technology like AI ordering and menu suggestions, robotic food prep and delivery, and cloud-based POS systems are helping quick-service restaurants raise their average ticket price and increase same-store sales by over 30 percent! During this webinar, Sevan Multi-Site Solutions will touch on key topics for quick-service restaurant owners and managers who are exploring automated efficiency solutions, including:

    • The importance of automation in the quick-service restaurant industry
    • Current automation trends
    • Future automation trends
    • Realizing positive ROIs
    • How Sevan adds value


    Jacqueline Loftis:
    Director, Business Development, Sevan Multi-Site Solutions
    Shiron Olson: Vice President, Operations, Sevan Multi-Site Solutions
    Bryan Turner: Project Executive, Data Analytics, Sevan Multi-Site Solutions


    Every Transaction Speaks Volumes: Learn How Everyday Payment Transactions Can Turbocharge Your Loyalty Program


    While nearly 60 percent of quick-service restaurants have a loyalty program in place, only 41 percent of customers participate in these programs. The result: Quick-service restaurants are unable to track behaviors and purchasing preferences of nearly 60 percent of their customers. If the goal of a loyalty program is to uncover customer insights and drive incremental spend, the lack of access to actionable first-party customer data poses a critical challenge for operators.

    Not only are today’s customers demanding a frictionless experience, they also expect offers that are personalized to their preferences and purchasing habits. In fact, 80 percent of customers are more likely to buy from a company that provides them a personalized experience. This makes the ability to identify and engage with every customer on an individual level crucial. Rather than rely on generic one-size-fits-all offers, quick-service restaurants must deliver targeted promotions to their customers in real time.

    Join the webinar and learn:

    • How to transform everyday payment transactions into actionable data
    • How to increase customer engagement through personalized offers
    • How to drive loyalty and incremental spend


    Tom Byrnes,
    SVP Marketing, LedgerPay
    James Becker, Head of Payments Intelligence® Sales, LedgerPay


    5 New Strategies Savvy Restaurants Are Using to Conquer Today's Workforce Challenges


    The talk of a potential recession doesn’t seem to be impacting the restaurant-hiring process. With 58 percent more open jobs than hourly workers available, the crisis appears to be rolling forward—and maybe even picking up steam. 

    As competition for workers heats up, an applicant's expectations climb. This means restaurants have to raise the bar. But how can restaurant operators accomplish that when they are already overwhelmed and distracted with other priorities?

    In this webinar, former hourly staffing leader turned HR technology CEO, Jim Schimpf, challenges the traditional way of thinking. He presents five pivotal strategies for conquering hourly hiring in 2022—and beyond. Schimpf is joined by Casey Stephens, long-time restaurant operator and current operations leader of Capital Tacos, a fast-growing quick-casual brand taking Florida by storm.

    Those in attendance will learn: 

    • The difference between the true state of the industry and what is rumored to be true
    • How Capital Tacos thrived with hiring during the first half of 2022
    • Guerilla recruiting tactics that require little to no budget
    • How any brand of any size can use AI to hire ready-to-work people 88 percent faster
    • How to triple your current hiring rates by removing yourself from the process


    Jim Schimpf, Co-founder/CEO, Chattr

    Jim is a tech entrepreneur pioneer in the AI hiring automation industry. He’s currently leading Chattr’s hyper-growth in the retail, restaurant, and hospitality industry, and has personally consulted with hundreds of restaurant owner/operators.


    How to Create a Better Employee Experience with Daily Pay and More Efficient Hiring Processes


    Team engagement and productivity are key to profitability. What if you could avoid manual busy work and repetitive tasks with a restaurant-specific payroll solution that calculates, audits, and processes payroll accurately and in less time? Not to mention ease your labor crunch by turning to daily pay to keep employees happy and speed up your payroll process. (Not familiar with daily pay? Find out more here.)

    In this webinar, you'll learn how Restaurant365’s Workforce solutions modernize the entire employee lifecycle with hiring, onboarding, scheduling, payroll, and benefits tools.

    Elizabeth Mann,
    Solutions Engineer, Restaurant365
    Brooke Hluza, Director, Restaurant365


    Keep Your Customers Entertained with Streaming TV Made for Business

    loop tv

    Cable and satellite prices keep rising while attention spans keep going down. For restaurant operators who don't have the money or time to curate short-form entertainment, what to do? One solution is Loop TV, which allows restaurants to manage entertainment for their guests, as well as digital signage and scheduling, from one platform. Loop TV is free for any public facing venue and lets restaurant operators earn rewards for each month of streaming.

    Join us for a webinar focused on how this solution helps restaurants to:

    • Curate premium short-form entertainment
    • Create their own digital signage
    • Easily schedule everything with streaming TV made for business


    Roy Lin,
    Accounts Manager, Loop TV
    Daniel Heithoff, Technical Client Services, Loop TV


    Compliance in the Modern Restaurant Landscape


    Inspections, tax audits, and government requirements are a fact of life in the restaurant industry, and they demand time and attention that could be better spent elsewhere. In this webinar, learn how restaurants can deal with cumbersome tax laws and business license requirements by streamlining core processes and minimizing their workload. The expert presenter will discuss solutions to help restaurants stay in compliance everywhere they do business in the United States.

    This webinar will walk you through:

    • Tips for maintaining business license compliance everywhere you operate within the United States
    • Methods for getting quick and clear answers to tax questions in minutes instead of hours


    Curt Proebstel
     is an award winning Senior Sales Executive with 18 years of sales experience, including 13 years of experience working alongside Fortune 1000 Companies. Curt specializes in all areas of Sales and Use Tax with Food and Hospitality Services ranging from small, single locations to enterprise level companies as well as educating others on using Avalara systems and applications.


    How First-Party Data Helps QSRs Go Head-to-Head With the Biggest Brands — and Win

    civis logo

    Not all restaurant chains are created equal. Global brands with bottomless war chests are able to outspend their competitors on everything from advertising to technology to talent, with no end in sight. Meanwhile, smaller brands are stuck in the shadows, with little room to grow. 

    How can smaller chains close the gap? The answer is data. First-party data, to be exact. 

    First-party data is collected directly from your customers, and it’s creating new marketing possibilities that were unimaginable even a few short years ago, enabling restaurant brands to deliver more personalized, relevant messages, offers, and loyalty rewards to the customers that matter most. More importantly, first-party data is still a level playing field. You don’t need an unlimited budget to win: you just need to get started. 

    In this webinar, you’ll learn how Civis Analytics is helping quick service restaurants implement profitable first-party data strategies, with topics including: 

    • How to clearly define goals and learning opportunities 
    • Why centralizing your customer data is so critically important
    • How to identify gaps and opportunities for further data enrichment 


    Crystal Son,
    Managing Director, Civis Analytics
    Paul van Vliet, Applied Data Science Lead, Civis Analytics


    The Great Re-Engagement: The Key to Retaining Your Team


    The state of hiring and retaining talent today is extremely challenging. Join us as we sit down with operations leaders from OM Group, a Dunkin' and Baskin-Robbins franchisee, to learn tactical examples restaurant operators can implement today to help retain your current workforce and attract new employees.



    Post Pandemic Recovery and Growth for Restaurants

    sage intacct

    The pandemic has changed the restaurant industry, not just for the for the present but for the foreseeable future.

    Susan Casella, Head of Hospitality at Sage Intacct, will share the current state of the restaurant industry in collaboration with data from the National Restaurant Association. Kelly Gonyea, Hospitality Specialist at Sage Intacct, will demonstrate how Sage Intacct restaurant customers are using new and advanced reporting to monitor financial and operational performance for real-time and actionable insights.

    Restaurants that are able to quickly harness data can make proactive management decisions, navigate difficult business environments and be well situated for growth.


    Creating a Restaurant Culture That Attracts and Retains


    Restaurants, among the hardest hit industries during the pandemic, are in the midst of a labor shortage. As restaurateurs look to hire new team members and keep existing ones, it’s crucial to understand what employees are looking for—especially with the increasing costs (both time-wise and money-wise) for sourcing and hiring. But how do you stand out in a crowded market when looking to grow and retain your team? Restaurant brands that are leading the change in the industry are putting culture at the forefront. Because building a world-class culture that creates great guest experiences happens from the inside out.

    Join Danny Meyer of Union Square Hospitality Group and Jordan Boesch of 7shifts to dive into what it takes to build a restaurant culture, the different operational aspects that play a role in retaining talent, and the importance of honing in on your restaurant's core values to stay competitive in a tight labor market.

    Jordan Boesch,
    CEO, 7shifts
    Danny Meyer, Founder & CEO, Union Square Hospitality Group


    How Brands Like Panera Supercharge Loyalty With Subscriptions


    Thanks to pioneers like Netflix, subscription models are a part of the average consumer's daily life, and according to a report earlier this year, 40% of consumers are open to restaurant subscription services.

    Brands from Taco Bell to Burger King have tested subscriptions of their own, but one of the most successful restaurant subscription programs to date has been Panera’s Unlimited Sip Club. Launched in 2020, the Panera subscription continues to go strong, recently expanding its offerings, attracting new customers, and encouraging more frequent visits.  This webinar will explore:

    • How subscriptions can drive incremental revenue and complement existing loyalty programs
    • A breakdown of the most common subscription formats
    • Key considerations when launching a subscription program


    Jessica Shelcusky,
    Senior Marketing Specialist, Paytronix

    Disclaimer: Paytronix has a relationship with Panera and provides services to Panera to help enable programs mentioned in this webinar. None of the Paytronix employees that directly work with Panera assisted in the creation of content for this webinar. Paytronix is not affiliated with other brands mentioned in this webinar, nor is this webinar sponsored or endorsed by any of these brands, including Panera. This webinar is strictly based on publicly available information and Paytronix's independent analysis of the industry.


    Driving the Customer Experience with Carl’s Jr. & Hardee’s Recent Digital Transformation


    CKE, the parent company of Carl's Jr. and Hardee's, launched their enhanced loyalty solution into more than 2,800 franchised and company-owned locations in Spring 2022. The implementation included innovative new customer acquisition tools, marketing campaign automation, integrated offers, and data analytics.

    Join us as Phil Crawford, CTO of CKE Restaurants, shares his insights on:

    • The changing landscape of loyalty in the quick-service space
    • Transforming the guest experience by revamping their digital strategy
    • Driving higher engagement with heightened personalization


    Brittany Maroney, Director of Marketing Communications, PAR Punchh

    Brittany Maroney is an 18 year veteran of the restaurant industry, where she has spent her career growing concepts and driving brand loyalists. As the Director of Marketing and Communications for the premier loyalty software solution Punchh, as well as for PAR technology, Brittany brings unique insight into the challenges and opportunities of restaurateurs across the nation.

    Phil Crawford, CTO, CKE Restaurants

    Phil Crawford is currently the CTO of CKE Restaurants, the parent company of Carl's Jr. and Hardee's, which operates 4000+ quick-service restaurants worldwide. Crawford leads CKE’s Digital and Technology functions and is responsible for building a technology-forward, data-driven company that exceeds consumers' evolving expectations.


    How Costa Vida is Managing Food Costs as Commodities Spike

    synergy suite

    With commodities increasing faster than menu pricing, operators need to rely on their systems to manage the gap between COGS and gross sales, as well as find opportunities to increase profits. Costa Vida, a fast-growing fresh Mexican concept with nearly 100 locations across the United States and Canada, has managed its profitability, despite supply chain disruptions, with proactive menu management, daily reporting, and margin reporting.

    Join us as Kip Prestwich, VP of Innovation for Costa Vida, shares how the brand is:

    • Managing costs, despite rising commodity prices
    • Monitoring product and store profitablity
    • Menu engineering to increase profits


    Kip Prestwich,
    vice president of innovation, Costa Vida

    Di Lewis,
    senior marketing director, SynergySuite


    Delivery Simplified with DoorDash Drive


    According to a National Restaurant Association report, 53 percent of adults say purchasing takeout or delivery food is essential to the way they live.

    For operators who haven’t had the time or resources to launch a delivery service for their restaurants, we completely understand. But you’re missing out on major dollars if you’re passing on delivery, and with Revel Driver XT™ powered by DoorDash Drive, a delivery solution for your brand just got easier. 

    Join us for a webinar focused on how Driver XT allows operators to offer delivery without having to manage and operate a fleet of drivers, all by leveraging DoorDash Drive, DoorDash’s white-label fulfillment platform that powers direct delivery for any business. 

    During the session, strategic partnership teams from both Revel and DoorDash will share more on what this partnership means to end users.

    Michael Manlapas, VP of Partnerships, Revel Systems 
    Jimmy Furst, Product Manager, Revel Systems 
    Maria Shapiro, Strategic Partner Manager, Drive Integrations, DoorDash 
    Brian Busovsky, Senior Manager of DoorDash Drive, DoorDash


    How to Optimize Your Restaurant Communications

    bounteousbrazeblaze pizza

    Consumers are bombarded with communications: the average person receives more than 125 emails and sees 5,000+ advertisements per day. How can restaurant brands break through the noise to deliver timely, relevant messages to their guests?

    In this webinar, you’ll hear results from new research that shows:

    • How often consumers receive restaurant communications
    • Which communications consumers find most valuable
    • How to adjust your brand communications to maximize engagement


    Vince Szwajkowski,
    Chief Marketing Officer at Blaze Pizza
    Kevin Rice, EVP at Bounteous
    Whitney Gretz, Vice President & GM, Strategic Accounts at Braze


    How a Compelling Employer Brand and New Tech Tools Helped bartaco Double Its Hiring Rate in a Tough Labor Market


    The restaurant industry is experiencing an unprecedented labor shortage. In the face of this, fast-growing bartaco is opening ~15 new locations in the next couple years, each needing dozens of new staff members. To fill its pipeline and hire faster, bartaco took two important steps: creating a compelling new employer brand designed to make it an employer of choice in the markets it serves, and leveraging technology to quickly identify the best candidates and be the first employer to get an interview and make an offer. These tactics have helped bartaco double its hiring rate in recent months.

    In this event, Jamie Starner, Director of Talent Acquisition at bartaco and President of the Restaurant Recruitment Roundtable, will share:

    • What led the company to focus on its employer brand
    • The steps it took to do so
    • Which facets of that brand have been most appealing to candidates
    • Which approaches and technology tools the company has found most helpful in accelerating hiring in the current labor environment


    Jamie Starner,
    Director of Talent Acquisition, bartaco; President, Restaurant Recruitment Roundtable


    How to Optimize Your Restaurant Spaces for Drive-Thru & Mobile Ordering


    The way QSRs serve people has drastically changed since 2020. Drive-thru and mobile ordering have become the go-to ordering methods for customers, but in-person dining is starting to make a return. Accommodating your customer’s ordering habits is crucial, so it's important to lay out each restaurant to cater to all order types.

    Sevan Multi-Site Solutions has extensive experience working with QSRs. They have worked with some of the world’s largest restaurant brands, including McDonald’s, Chipotle, and Starbucks, to manage their site layout refresh programs. In this webinar, they'll discuss key topics for QSR owners who are looking to update their sites, including:

    • Trends in customer ordering preferences
    • Maximizing space to accommodate ordering needs
    • Steps to rolling out a remodel program
    • How Sevan adds value


    Mandie Bayless:
    Vice President, Operations, Sevan
    Shawn Phillips: Vice President, Architecture, Engineering and Design, Sevan


    Navigate the Restaurant Labor Shortage with Tips, Technology, and Tax Credits


    Are you looking to maximize available tax credits and boost hiring?  

    Join R365 and Synergi Partners, the leader in tax credits and business incentives, to learn how to combat economic challenges with tax credits. Our experts will walk you through what your business may qualify for, how to claim it, and how you can leverage those credits, plus incentives and technology to boost your hiring efforts and ensure your restaurant’s success. 

    This webinar will walk you through: 

    • Tax credits your restaurant may qualify for this year 
    • Tips and incentives that will help you attract top candidates 
    • Technology that can help you speed up recruiting 


    The Lifecycle of a Loyalty Program: When Is It Time to Revamp? 


    Nearly 70 percent of quick-serve and fast-casual patrons take advantage of loyalty programs offered by the restaurants they purchase from frequently. A great loyalty program keeps customers engaged with your brand and produces tremendous returns. But what happens when your loyalty program slows down?

    It may be time for a revamp.

    With the right data and plans in place, a loyalty program revamp can reinvigorate your brand, increase revenue, and improve profitability. Recently, brands like QDOBA and Peet’s Coffee have reinvigorated their loyalty programs with adjustments designed to delight guests and drive repeat purchases.

    In this webinar, you will learn more about:

    • The lifecycle of a loyalty program
    • How to tell your program needs a revamp
    • Options and key considerations for revamping your program
    • The impact a change in your loyalty program can have on your business


    Jessica Shelcusky, Content Marketing, Paytronix

    Disclaimer: Paytronix has a relationship with QDOBA and Peet’s Coffee and provides services to help enable programs mentioned in this webinar. None of the Paytronix employees that directly work with QDOBA or Peet’s Coffee assisted in the creation of content for this webinar. Paytronix is not affiliated with other brands mentioned in this webinar, nor is this webinar sponsored or endorsed by any of these brands, including QDOBA or Peet’s Coffee. This webinar is strictly based on publicly available information and Paytronix's independent analysis of the industry.


    How to Increase Profits without Increasing Headcount 


    No envelopes to stuff. No files to upload. No emails to send.

    R365 Payments allows users the ability to send payments via one click; the entire process is managed and updated by the R365 Payment Service. It removes the burden of manually paying bills for restaurant operators through automated options including check, automated clearing house (ACH), and includes a built-in virtual credit card option. And our experts take care of it all!

    Learn how R365 Payments allows users:

    • The ability to send payments via one click with the entire process is managed and updated by the R365 Payment Service
    • Removes the burden of manually paying bills for restaurant operators through automated options including check, automated clearing house (ACH), and includes a built-in virtual credit card option
    • And more about how our experts take care of it all for you!


    Clint Blaylock, VP of Payments 
    Clint started his career at the University of Tennessee, where he majored in Business with a focus in Finance. As his career progressed, he worked for three large companies and acquired over 20 years of experience managing ACH processing and Payments. 
    Nick Hluza, Senior Sales Engineer Nick has a degree in Hotel Restaurant Management from the University of Houston and has been in the industry for over 15 years. Nick has done everything from bartending to managing the front and back of house. Today Nick helps restaurant operators maximize profitability using technology.


    Identify, Track, and Engage with 100% of your Customers Without the Need for Opt-in


    While most quick serves have a loyalty program in place, a staggering 67% of customers decide not to participate. Even worse, the average loyalty app loses 95% of its active user base within 90 days of being downloaded. The result: quick serves are regularly rewarding only the top 5% of their customers. If the goal of a loyalty program is to uncover customer insights and drive incremental spend, the lack of customer data poses quite a challenge for operators.

    Not only are today’s customers demanding a frictionless experience, they also expect offers that are personalized to their preferences and dining habits. This makes the ability to identify and engage with every customer on a personal level crucial.  Rather than rely on generic one-size-fits-all offers, merchants must deliver targeted promotions to the consumer in real time. Join the webinar and learn how to:

    • Identify all of your customers — even if they don’t opt in to your loyalty program
    • Increase customer engagement
    • Drive loyalty and incremental spend


    Tom Byrnes,
    VP Marketing, LedgerPay
    James Becker, Business Development Manager, LedgerPay


    Discover the Future of Loyalty for Leading Quick-Serve Brands 


    Forget rote rewards (1.0) and segmented marketing (2.0). It's time for loyalty 3.0, the next iteration of loyalty for winning brands! Learn how leading quick-service restaurant brands are breaking free from discounts with unique loyalty experiences for every brand and every customer.

    As customers flock to digital channels, brick-and-mortar retailers suddenly find themselves drowning in data. This wealth of data has lowered the barrier to entry for those seeking to engage their customers and drive long-term loyalty. But giving away discounts and getting locked into a rote program doesn't make sense for every brand. And with new loyalty programs launching almost every day, it's tough to stand out from the crowd.

    Thanx is excited to announce an entirely new loyalty platform designed for the quick-service restaurant business of the future. Join us alongside restaurant leaders from Starbird Chicken as we discover what the most innovative restaurant brands are doing to differentiate their guest engagement and what's included in the forthcoming releases!

    Zach Goldstein,
    CEO and Founder of Thanx
    Aaron Newton, Chief Product Officer and Co-Founder of Thanx
    Aaron Noveshen, Founder and CEO of Starbird Chicken, Founder and Chairmen of The Culinary Edge


    How to Increase Profits without Increasing Headcount 


    Labor costs are one of the top concerns for every restaurant operator. While high turnover has always been an issue in the restaurant industry, the current workforce shortage has thrown it into full-throttle and today’s restaurant executives are in a battle to hire and retain the best talent.

    During this webinar, we’ll discuss how you can streamline your operations, automate more back-office functions, and better forecast labor and inventory costs. Learn how you can accomplish more with your current staff and standardize operating procedures across multiple locations. 

    Morgan Harris, Co-Founder and Chief Customer Advocate, Restaurant365

    Morgan Harris is Co-Founder and Chief Customer Advocate at Restaurant365 where he supports large accounts, strategic partnerships, and works on executive level sales. Morgan has worked in accounting since 1998 and earned his CPA license while working with PwC as an auditor. Morgan is passionate about restaurant accounting software and R365’s positive impact on the restaurant industry.


    Why Payment Matters: How Leading Brands Like Starbucks Link Payment & Customer Experience


    There are many ways to connect and engage with your guests, whether it’s through loyalty programs, email communication, in-store marketing, or social media. But there’s one that may not be top of mind for your brand: payment.

    What many brands have discovered is that there are ways to use payments both on- and off-premises in a way that will enhance the guest experience. Starbucks’ loyalty program is just one example of a brand using stored value in conjunction with a loyalty program to engage their members – and with great success. 

    In this webinar we’ll share how payments can:

    • Increase engagement and stickiness in a loyalty program
    • Grow the number of online orders for your locations
    • Drive visits through gift card sales and promotions
    • Enroll guests in loyalty programs through NFC 


    Jessica Shelcusky,
    Marketing, Paytronix

    Disclaimer: Paytronix is not affiliated with Starbucks, or other brands mentioned in this webinar, nor is this webinar sponsored or endorsed by any of these brands. This webinar is strictly based on publicly available information and Paytronix's independent analysis of the industry.

    Burger King, Paper Coupons, and Keeping Up with Changing Customer Preferences 


    Earlier this fall, Burger King announced plans to cut back on paper coupons, a strategy the brand had used for years and at higher level than industry peers. Why? Their effectiveness was decreasing and there was a need to keep younger tech-savvy customers active. With a new loyalty program in place, the brand seems poised to shift to a more digitally based future.

    Sales generated through online ordering platforms have more than tripled since the onset of the pandemic, making digital sales transactions a central focus for quick service restaurants. In addition to generating more customers and incentivizing greater spending, digital sales platforms boast AI solutions that provide QSRs with the necessary data to connect with their customers on more personalized levels.

    This webinar focuses on the importance of adapting your QSR to the growing digital world.

    Here are a few of the insights you’ll take away from this presentation:

    • How to leverage AI insights to engage with guests
    • The features customers want brands to provide to meet their expectations
    • Making the most of your customer engagement strategy


    Jessica Shelcusky,
    Content Marketing Specialist, Paytronix

    Disclaimer: Paytronix is not affiliated with Burger King or other brands mentioned in this webinar, nor is this webinar sponsored or endorsed by any of these brands. This webinar is strictly based on publicly available information and Paytronix's independent analysis of the industry


    How Leading QSRs Are Using External Data to Tackle Complex Challenges


    Quick-service restaurants have had no shortage of challenges over the last few years. The number of total distribution channels has increased considerably, the need for personalization has skyrocketed, and the labor shortage challenges from before the pandemic have only gotten more severe.

    But leading quick serves are finding competitive advantage in using smart data so they know the context of each location and the factors that will impact demand. Knowing this in advance means they can align their staffing, inventory, and marketing promotions, for more efficient and profitable stores.

    Join AWS’s QSR expert Phil Le-Brun, with 25+ years of leadership experience at Mcdonald's, and intelligent data provider PredictHQ’s CEO Campbell Brown in this webinar. We will cover how and why quick-service restaurants should be shifting short and long-term strategies to include external data to better understand demand.

    In this 45-minute session, we’ll cover:

    • How QSRs are using external event data to become operationally efficient
    • An exclusive look at a never before seen Demand Impact Report that analyzes millions of data points to provide an accurate picture of the upcoming year for QSRs
    • A spotlight on key US cities and their recovery demand trends
    • Insight into how major QSRs use this data to optimize their supply, staffing, and marketing strategies


    COVID, the Labor Shortage, the Supply Chain…and the QSR Digital Experience 


    First came COVID, then the labor shortage, and now supply chain challenges. Quick-service restaurants have faced, and continue to face, unprecedented challenges over the last 18 months. To overcome these new obstacles, leading restaurant operators have accelerated the adoption of technology and are on the leading edge of creating the place-based digital experience customers crave.

    In this webinar, restaurant technology expert Joel Fusco and SageNet’s digital experience guru IV Dickson take a look at the challenges of a post-pandemic quick-service restaurant, and how restaurant innovators are using various technologies to increase basket sizes, drive up customer loyalty, and enhance the customer experience.


    Why Brands Like McDonalds and Starbucks Choose Bankable Points 


    Over the past year, leading brands across the restaurant industry have either launched or revamped their loyalty programs, as using them to connect with guests became a critical means of communication, and a way to motivate guests to come back in. While there are several typical core loyalty program formats, one style is emerging as a new favorite for brands and guests alike: bankable points.

    According to the Paytronix Annual Loyalty Report, bankable points programs make up just under a third of loyalty programs, but that number is on the rise. Starbucks led the way into this style when revamping their program back in 2019, and recently both McDonald's and Wendy's both chose the bankable points format for their new programs.

    Join this webinar to learn more about:

    • How bankable points loyalty programs differ from other program styles
    • Why these programs are on the rise
    • Guidelines for a successful program
    • When it might be time for a program revamp


    Loyalty done right can be a game changer for a business. Tune in to this webinar to learn more about this program style and if it's something your brand should consider.

    Jessica Shelcusky,
    Senior Marketing Specialist, Paytronix

    Disclaimer: Paytronix is not affiliated with McDonald's, Starbucks, or other brands mentioned in this webinar, nor is this webinar sponsored or endorsed by any of these brands. This webinar is strictly based on publicly available information and Paytronix's independent analysis of the industry.


    The Big Game Changer in QSR Marketing

    How operators are driving guest frequency and spend by making the radical shift from mass marketing to one-to-one marketing


    Using traditional mass marketing techniques to drive sales for your brand is not as easy as it used to be. In a world that’s always connected, marketing to customers has become more challenging and complex.

    • Over 30% of consumers say the ads they see are irrelevant or inappropriate.
    • More than 65% say they hate ads because they are annoying or intrusive.
    • 84% of consumers say intrusive ads create a poor opinion of the brands being advertised.


    Quick-service restaurant operators' traditional mass marketing is missing customers or missing the mark on the ones it does reach. So, how do you fix it?

    Join Jamie Turner and Chuck Moxley in this fast-paced webinar to discuss the three major shifts upending restaurant marketing and how brands are driving increases in guest frequency and spend using one-to-one marketing. Authors of An Audience of One, they’ll be sharing insights from their newly published book and the just-released benchmark report from Mobivity. Based on a three-year analysis of more than 500 million text messages sent to more than 15 million consumers across more than 40 quick-serve and other restaurant brands, this webinar will show:

    • The value of an opted-in, one-to-one consumer
    • The types of offers that really matter
    • How personalization can dramatically impact offer performance


    Jamie Turner,
    internationally recognized author, university professor, and management consultant
    Chuck Moxley, senior vice president of marketing, Mobivity


    Accelerate Your Business Through Digital Restaurant Ecosystems


    What was once state-of-the-art restaurant technology is now merely basic due to the digitalization boom and demand for contactless omnichannel restaurant experience. Today’s restaurants’ e-commerce platforms are becoming more advanced to ensure that restaurants are fully powered to compete for their returning customers in the digital business environment.

    Join this webinar to learn about how digital restaurant ecosystems help restaurants to enhance their digital customer experience, boost business results and achieve more control over third party marketplaces.

    What you’ll learn:

    • How the leading global restaurant brands such as Burger King navigate recent realities with the right tech stack
    • How restaurants can gain value of restaurant ecosystems versus stand-alone solutions
    • A look inside the digital restaurant ecosystem: modules and integrations that give competitive advantage and allow restaurants taking back control from third parties


    Hosted by Farhaan Mohadeen, Product Engineering and IoT Spokesperson, Intel

    Karl Heinz Koch, Co-founder and CEO, MENU Technologies
    Marlon Koch, Co-founder and CPO, MENU Technologies
    Dr. Jolanta Kavale, Marketing Projects Manager, MENU Technologies


    How to Secure Customer Loyalty with Digital Trust & Safety


    Even as quick-service restaurants and consumers grow accustomed to the speedy, hybrid online/in-store experiences now defining the industry, both are at increased risk from sophisticated cybercriminals hungry for credentials, payment data, and loyalty points they can trade or sell on the dark web. Payments fraud is up by over 35% year over year for quick serves, and 76% of consumers report that they’d permanently stop spending on an app or site compromised by fraud.

    Join us to learn why leading merchants in quick service are adopting a Digital Trust & Safety mindset backed by real-time machine learning to proactively prevent payments fraud, account takeover, content abuse, and disputes—without slowing down or stunting growth.

    What to expect:

    • Expert tips and tactics on fighting threats from an increasingly complex, global Fraud Economy
    • Insights from the trust and safety team at OneDine on implementing a Digital Trust & Safety strategy with Sift
    • How to identify bad actors


    Jeff Sakasegawa
    , Trust & Safety Architect at Sift
    Rob West, EVP & Business Transformation Specialist, OneDine


    How Digital Display Solutions Elevate the Guest & Crew Experience


    With the rise of mobile ordering, delivery, and curbside pickup amid the pandemic, quick service restaurants are seeking efficiencies to meet their customers' needs. Now more than ever, it's critical to create an efficient guest experience that your team can keep up with. In this webinar, we will discover:

    1. Trends for small to medium-sized business in the QSR-Cafe category

    2. Efficiencies for the Guest Experience + Crew Experience

    • Leveraging outdoor LED to pull customers into the lot and aid in wayfinding
    • Back of house operations for delivery, pickup, and mobile orders


    3. How to maximize new digital solutions in the market, along with your existing digital tools

    Deana Gelino,
    Sr. Key Account Manager – Food & Beverage, Samsung
    Daniel Legh-Page, VP of Technology, Sprinkles
    Ray Heiser, President, C3MS


    The POS is Dead: Upgrade to a Transaction Platform


    Prior to the pandemic, 90 percent of transactions were being rung up at an in-store point of sale (POS). Today, nearly 70 percent of transactions are rung up elsewhere—including mobile apps, curbside, and self-service kiosks. 

    As a result, the traditional POS is dead. To adapt to changing consumer behaviors, merchants must invest in a holistic transaction platform that can seamlessly manage orders from a variety of channels.

    In this fireside chat, Revel’s Chief Strategy Officer Chris Lybeer and FAT Brands’ Director of Construction and Purchasing James Newell will join forces to share the benefits of investing in transaction platforms to keep up with today’s digital revolution.

    The hosts will wrap the session with a Q&A.

    James Newell,
    Director of Construction and Purchasing, FAT Brands
    Chris Lybeer, Chief Strategy Officer, Revel Systems


    Winning in the Digital-First World: Two Secret Hacks to Building Your Digital Audience


    Thanks to the pandemic, quick-serve and other restaurant customers are now digital consumers. They expect to engage, order, and transact digitally, and brands are now racing to build digital audiences. In addition, consumers are now more empowered and distracted than ever before. With two generations that practically stream everything on every device at any time they want, one-to-one marketing is the only way you’re going to reach them.

    But the reality is consumers will download apps and opt in for messaging to a limited number of select brands. How can you win the arms race for digital consumers before your competitors get their attention first?

    We’ll share how you can pair a text message marketing program alongside urgency marketing to advance rapidly in building a valuable, robust digital audience. You’ll learn actionable steps that will help you to: 

    • Acquire substantially more digital consumers than apps or loyalty programs alone by building an owned media channel proven to grow fast.
    • Use this robust digital audience to grow your app and loyalty base and win across your digital channels.
    • Leverage specific tactics like timing and psychology to accelerate performance of on- and off-premise promotional offers (without giving margins a hit).
    • Create significant digital engagement around new menu items, store openings, innovative new offerings, or other critical brand initiatives.


    You’ll walk away ready to win the digital arms race and grow guest frequency, spend, and loyalty at scale.

    Chuck Moxley
    , Senior Vice President of Marketing, Mobivity
    Kristy Sharrow, Vice President of Marketing, Quikly


    Digital Essentials: The New Table Stakes for Online Ordering


    Now that digital ordering dominates the restaurant industry, brands are investing in their online ordering platforms to ensure the hospitality experience that has always been extended to on-premises guests is prevalent at every touch point. 

    From artificial intelligence to deeply customizable sites and even individual guest profiles, join us for this webinar, where we will discuss the new online ordering trends that are quickly becoming table stakes for restaurant brands in the digital space. 

    Topics include:

    • Menu testing to achieve optimal results
    • AI-driven recommendations
    • Analytics dashboards that pull KPIs in real time
    • Seamless integrations with Google, loyalty, and more


    Kiera Blessing,
    Content Specialist, Paytronix


    Creating Emotional Loyalty to Drive Profitable Guest Engagement


    Building brand loyalty today requires a more strategic approach than simply offering customers points and rewards. The loyalty that restaurants really seek comes from creating an emotional bond with their guests. A goal that is achieved by truly nurturing customers and demonstrating value beyond your products and services to deliver meaningful 1:1 interactions that are relevant to your guests’ lives.

    Join our featured speaker, Mark Mears, CMO of WOWorks, to learn more about their holistic approach to creating engagement that fosters a more genuine relationship with their guests. This webinar will explore how to:

    • Turn every interaction into a loyalty touchpoint
    • Use data to drive 1:1 personalization and customization
    • Deliver integrated marketing campaigns that expand their strategy
    • Make sentiment surveys actionable loyalty initiatives
    • Encourage brand advocacy through referrals


    Mark Mears,
    Chief Marketing Officer, Woworks
    Lori Stout, Senior Director, Product Marketing, Punchh


    How Barnett Management, a Burger King Franchisee, Improved Restaurant Operations & Training Through Employee Coaching and Routine Consistency

    BKMeazure UpBarnett

    Restaurant operations and training teams work tirelessly towards the same goal - providing customers with a consistently positive experience across all of their units. This consistently positive experience is what helps build brand loyalty but can only be achieved when operations and training routines are properly executed by well-coached employees.

    To maintain the highest level of consistency across their stores, Al Hurtado, HR Director, and Eric Tejada, Regional Manager, for Burger King’s Barnett Group, track and coach area and store managers through their store evaluation forms. By seeing where each store and/or employee is struggling, Burger King can tailor training programs to better meet their specific goals.

    Tune into this interactive webinar to learn how Burger King improved operational consistency while reducing training costs by:

    • Creating specific routines for employees tailored to their role, level of training, and recent store specific issues.
    • Using results from these routines to coach employees and improve future store & employee performance.
    • Introducing digital tools to streamline routine creation and deployment in addition to providing reporting and insights to further help routine revision.


    Taking Food Service to the Next Level with Digital Signage


    Digital menu boards are the price of entry for many quick-service and fast-casual restaurants. But why stop there when this powerful technology can do so much more?

    Linda Hofflander, Chief Strategy Officer of Skykit, a cloud-based digital signage provider, will discuss some of the exciting new ways restaurants are leveraging digital signage to drive sales, engage with customers, and otherwise enhance the dining experience. Join us for a look at how foodservice can go beyond digital promo boards and menus to take advantage of some of the newest applications of this technology, like LTE-enabled signage for food trucks, immersive video walls, and more.

    Linda Hofflander,
    Chief Strategy Officer, Skykit
    Having spent more than 20 years in the industry, Linda is a true digital signage veteran. Prior to joining Skykit in 2016, she launched the Vertical Business Solutions Group at Samsung. Now, as Skykit's Chief Strategy Officer, she oversees the growth and development of the company's digital platform portfolio and strategic partnerships while leading the sales, business development, custom success, and marketing teams.


    Grow Your Digital Marketing Share: Food Delivery Dynamics and Tactics


    While the growth of third-party delivery platforms has been unprecedented over the past 18 months, data through May 2021 indicates the channel will stabilize at significantly higher order volumes than before the pandemic. As DoorDash and its peers continue to experiment with features to drive merchant growth, the platforms have broadened and refined the opportunities for individual brands to reach the large audience of customers now regularly ordering food digitally.

    Join YipitData for a data-driven analysis of the third-party delivery ecosystem, new advertising opportunities for merchants, and proven tactics used by leading brands to drive sales, improve visibility, and increase customer loyalty.

    What to expect:

    • Delivery market trends amid post-pandemic reopening
    • A first look at sponsored advertising and other recent developments on DoorDash
    • Tactics to capture category market share and improve discoverability on the platforms


    Ally Flechsig
    , Data Consultant, YipitData


    Smart Lockers: Using Technology to Meet the New Normal


    There is no question that quick-service restaurants have experienced tremendous changes due to shifting customer and market demands in the recent past. Food lockers have emerged as one technology that help restaurant cope with the changing dynamics of consumption, because of the obvious benefit of eliminating person-to-person contact. But in a post-pandemic world, other benefits emerge:

    • Keeping off-premises orders at the proper temperature
    • Maximizing productivity of the staff you have while still delivering a great guest experience
    • Effectively servicing third-party delivery drivers
    • Clearing pick-up orders at the drive thru to reduce lines


    Join the experts at Panasonic as they discuss customers new expectations in the quick-serve space, and the new smart food locker technology that's meeting those demands.


    QSR Staffing Solutions During the Labor Crisis


    The labor crisis has compounded the difficulties QSR locations face when it comes to staffing. High turnover rates and shallow applicant pools have made it extremely tough to maintain any sort of balance in the hiring process, and many owners/operators must take on the duties of missing staff members on a daily basis. The panelists will address the current challenges within the industry and share best practices to attract, hire, and retain quality employees.

    Chad Troutman,
    Chief Marketing Officer, Sprockets
    Tori McGlynn, Account Executive, Paradox


    Interview with a Soupergirl: How Access Control Can Souper-Charge Your Restaurant


    As a restaurant entrepreneur you’ve got a lot on your plate. Access control and security can sometimes fall to the bottom of your list. Learn how cloud-based access control for restaurants can actually simplify your day-to-day operations. Automate who has access to your restaurant and when. Set schedules for when your doors are unlocked and locked and know exactly who is making deliveries. Do this all automatically so you can have eyes on your business at all times. Remote control and management of your restaurant means that you control who’s onsite giving you the peace of mind that your restaurant is secure.

    Hear from Sara Polon, Owner of Soupergirl, a Washington, DC plant-based soup restaurant on how cloud-based access control simplifies her day, helps secure her multisite soup operation, and has helped her expand her business even in the midst of the pandemic.


    Franchising 101: Increasing Employee Retention


    Recruiting and retaining staff is a major challenge for many franchises. Owners, and often GMs, lack an understanding of how to effectively reach and screen quality candidates in a way that is unique to their independent brand yet aligned with the corporate franchisor. This content will speak directly to these franchise owners and provide them with the tools and best practices they need to build an effective process that can reduce costly employee turnover.

    Chad Troutman
    , Chief Marketing Officer, Sprockets
    Michael Mann, General Manager, Chick-fil-A
    Will Swan, HR Director, Chick-fil-A


    Health and Safety as Consumers Return to In-Room Dining

    And which brands are getting it right in the eyes of their customers


    As the pandemic spread in 2020, we asked ourselves “What are the key health & safety measures restaurants can take to stay open and stay profitable?” To answer that question, Ipsos launched its Consumer Health and Safety Index. Global brands such as McDonalds and Panda Express used results to identify the health and safety expectations that mattered to their consumers, pin-point the strengths and weaknesses in their response plan at the store level, and build consumer confidence in their brand.

    Now, as vaccinations progress and the "new normal" feels closer than ever, we ask, “What role will health and safety play as restaurants open their doors to in-room dining again?" Wave 3 of our Index answers this key question and determines which brands are getting it right in the eyes of their consumers.

    Join us to hear how top QSR brands ranked in Wave 3 of Ipsos' Consumer Health and Safety Index.

    ​Key Tips for QSRs to Optimize Digital Transformations and Put Growth on the Front Burner


    Change is constant in the restaurant industry, and with the impact of the pandemic and customer needs evolving, agility in technology is more important than ever. There is a greater demand for innovation in upgrading technology infrastructure that supports the modern experiences that customers expect.

    Quick-service restaurants are not only expected to deliver these new experiences seamlessly, but also to reap larger results while overcoming flat or shrinking budgets. Join us as Ryan Mollenkopf, Director of IT Infrastructure at CKE Restaurant Holdings, Inc., and Kirk Waddell, EVP of Technology at One Source, discuss best practices around strategic technology optimizations for high-growth and to stay ahead of the competition.

    In this 45-minute interactive webinar, they will discuss:

    • How to optimize technology while reducing costs and mitigating downtime
    • Tips to stay ahead of customer experience
    • Critical technology needed to recruit and retain talent


    How Pancheros Leveraged Seasonal Campaigns to Increase Loyalty Sales by 92%


    Restaurant operators know that having a loyalty program with thousands or hundreds of thousands of members is only valuable if their customers are actively engaging and visiting the brand. Generating customer engagement and participation requires the ability to deliver seasonal offers and marketing campaigns that drive omnichannel engagement across the customer lifecycle.

    To deliver a rewarding experience for their fans, Ryan Murrin, CMO for Pancheros Mexican Grill, developed and deployed a modern marketing strategy that leaned into their loyalty program’s data, technology and tools. Utilizing a new loyalty-centric focus, they created a powerful series of promotional campaigns that would drive higher average checks, additional loyalty visits, and new customer acquisition.

    Join us for this interactive webinar and learn how Pancheros recently delivered some of their best engagement rates in the brand’s history by:

    • Designing a lifecycle marketing program that provides transactional cues that initiate action from their customers
    • Running multi-faceted campaigns that provide points, offers and experiences to create a legion of superfans
    • Managing campaigns virtually to avoid fraud and elicit higher rates of engagement from new and existing customer bases


    Ryan Murrin, CMO, Pancheros 
    Ryan Murrin is Chief Marketing Officer of Pancheros Mexican Grill, a fast casual burrito chain with 69 locations. Prior to Pancheros, Ryan spent 15 years at Chipotle Mexican Grill overseeing advertising, research, sponsorships, integrated marketing and CRM/Loyalty for 2400 restaurants.
    Lori Stout, Senior Director of Product Marketing, Punchh Lori is the Senior Director of Product Marketing at Punchh. A lifelong writer and storyteller, Lori loves the challenge of applying modern solutions to age-old industry challenges to help brands create a better experience for their customers.


    Chipotlanes, AI, and the Drive-Thru Revival


    One of the most lasting effects of the COVID-19 pandemic appears to be the rejuvenation of the drive-thru window. According to the NPD Group, drive-thru lanes accounted for 44% of all off-premise orders across the industry by the end of last year.

    With its resurgence, the drive-thru is getting a major technological facelift. Brands like McDonald’s and Burger King are making major investments in AI, while others like Chipotle and Checkers and Rally’s are implementing express lanes dedicated to orders placed online. 

    Join us for a look into the drive-thrus of the future, including:

    • Consumers’ rekindled affinity for the drive-thru
    • The key pieces of drive-thru tech that will be table stakes in 2022 and beyond
    • How drive-thrus are affecting competition between QSRs and fast casual restaurants


    Kiera Blessing,
    content specialist, Paytronix

    Disclaimer:  Paytronix has a relationship with Checkers and Rally's and provides services to Checkers and Rally's to help enable programs mentioned in this webinar. None of the Paytronix employees that directly work with Checkers and Rally's assisted in the creation of content for this webinar. Paytronix is not affiliated with other brands mentioned in this webinar, including Chipotle, Burger King or McDonald's, nor is this webinar sponsored or endorsed by any of these brands, including Checkers and Rally's. This webinar is strictly based on publicly available information and Paytronix's independent analysis of the industry.


    How to Be Relevant with Today's Digital Consumer

    Learn how top brands are using relevance and accessibility to thrive in a post-COVID world


    Join us for an informative, entertaining webinar for restaurant operators and franchisees, featuring retired Yum! Brands’ CEO Greg Creed. He’ll share tips and stories from the new book R.E.D Marketing that Greg co-authored with Ken Muench, CMO of Yum! Brands. Hear from Greg’s experience building four of the world's most loved, trusted, and fastest-growing restaurant brands and how to apply these lessons to build a relevant brand that’s easy for today’s digital consumers to access. 

    This one-hour learning event will be rich with real-world rebound examples from leading brands, including KFC, Taco Bell, Sonic, Chick-fil-A, Subway and more. You’ll gain practical adaptation strategies with real-world examples and tips you can apply immediately in your business.

    Samples of what to expect: 

    • Learn about the three types of relevance every brand must master to identify the cultural codes relevant to your customers.
    • Gain insider know-how from leading brands on developing owned media channels that drive guest frequency, loyalty and increased adoption of digital ordering.
    • Get three mythbusters on how not to be relevant, despite virtually every brand attempting to be so.
    • Hear the story of why the Taco Bell Chihuahua wasn’t the hit you think it was, and why the Live Mas campaign was a game changer.
    • Discover the surprisingly simple tools leading restaurant brands are using to bridge the inherent gaps between e-commerce and b-commerce.


    Bonus: Attendees of this live event will receive a free copy of Greg’s book after the event*.

    Greg Creed, Chairman Emeritus, Collider; Retired CEO, YUM! Brands, Inc.
    Dennis Becker, CEO, Mobivity
    Chuck Moxley, SVP Marketing, Mobivity


    How Jersey Mike's Tackled Evolving Consumer Needs During Covid


    The global pandemic hastened digital transformations for successful restaurants across multiple touchpoints. For quick-service restaurants, guest safety, speed and convenience became paramount as contactless service, curbside pick ups and delivery took on new importance. Learn how Jersey Mike’s tackled evolving consumer needs during Covid and how their digital transformation is setting them up for an adaptable—and guest focused—future.

    Scott Scherer, CIO, Jersey Mike’s Subs
    Rick Smith, Director of Business Development, Elo Touch Solutions, Inc.