Upcoming Webinars
    Please stay tuned for more upcoming webinars! 




    Archived Programs
    Why You Should Switch to a Cloud-Base Point of Sale 

    March 12, 2020 | 2:00 P.M. EST

    With the constant evolution of technology, point of sale (POS) systems need to stay nimble. A modern POS system is expected to do more than process payments. It is a foundational part of enhancing the customer experience, improving business operations, and maximizing revenue. Restaurants still using legacy, server-based POS systems face steep challenges related to thriving in today’s increasingly digital and connected landscape. Moving to a cloud-based POS can appear daunting, but provides substantial benefits, such as improved connectivity, integration, and security, as well as the ability to easily manage multiple locations and access key data wherever and whenever.

    In this webinar, attendees will learn why now is the time to migrate from legacy POS. They will also get a first-hand look at the immediate and long-term benefits they will receive from moving to the cloud.

    Can't make the live event? Not a problem. Register now so we can send you the recording.


    • Chris Lybeer, Chief Strategy and Marketing Officer, Revel Systems
    • Garrett Fadden, Senior Director, Retail IT Systems, Focus Brand


    Multi-Unit Restaurant Growth: 4 POS Pitfalls to Avoid 

    February 27, 2020 | 2:00 P.M. EST

    Many challenges face Limited Service Restaurant (LSR) operators as they attempt to expand their businesses. Every aspect of growth offers a new puzzle to solve -- from identifying and securing new locations, to hiring new team members and extending the supply chain. But one critical ingredient for growth is often overlooked until it's too late. As operators plan for expansion, it is essential that they assess their Point of Sale (POS) solution to ensure it's up to the task.  

    During this webinar, we review the four essential questions all LSR operators should ask about their existing POS, to determine if it has the capabilities required to support their planned expansion, or if pitfalls await.

    Can't make the live event? No problem. Go ahead and register and we'll send you a link to the recording.

    Speaker Bio:  
    Brian Whitney is the Vice President of Professional and Enterprise Sales at Appetize. He brings over 20 years of point of sale experience to Appetize and has worked with Radiant Systems, NCR and Allure over that term. Brian has worked globally in over 20 countries across 5 continents in industries throughout hospitality, airports, cinemas, stadiums, and retail.


    QSR Drive-Thru Study: Reviewing the 2019 Results 

    February 6, 2020 | 10:00 A.M. EST

    The drive-thru lane has reigned in quick service for 70 years. But with off-premises booming and new technologies thriving, the questions remain: How is drive-thru performance holding up? And what are brands doing to maintain their drive-thru fundamentals?

    These are questions the QSR Drive-Thru Study seeks to answer each year. Join us for this free webinar to explore the results of the 2019 study in depth.

    Can't make the live program? Go ahead and register now, and we'll send you a link to the recording.

    Please note: This is a rescheduled version of the program originally broadcast in January that experienced some audio difficulties.



    Modernization, Transformation, Personalization: What's Going on in the Drive-Thru? 

    January 28, 2020 | 2:00 PM EST

    Designed to connect the consumer to the restaurant, technologies such as digital menu boards, edge computing, voice, computer vision and the utilization of data are transforming the drive-thru. Experts from Intel and Coates Group discuss the current and future state of the drive-thru, and how brands can bring their experience to the next level and ultimately drive ROI using comprehensive digital solutions, ai-enabling technologies and a dynamic content strategy.

    In this webinar, you will learn and hear more about:

    • The transformation of drive-thru from static to digital
    • What does going to digital enable?
    • Technology adoption curve for modernization of the drive-thru
    • Visual examples and proof points
    • Personalization of the experiences
    • Enabling technologies for the future of drive-thru

    Can't make the live program? Go ahead and register now, and we'll send you a link to the recording.


    QSR Drive-Thru Study: Reviewing the 2019 Results 

    January 9, 2020 | 2:00 PM EST

    The drive-thru lane has reigned in quick service for 70 years. But with off-premises booming and new technologies thriving, the questions remain: How is drive-thru performance holding up? And what are brands doing to maintain their drive-thru fundamentals?

    These are questions the QSR Drive-Thru Study seeks to answer each year. Join us for this free webinar to explore the results of the 2019 study in depth.

    Can't make the live program? Go ahead and register now, and we'll send you a link to the recording.





    Restaurant Forecasting 2020: Maximizing Food and Labor Savings

    December 12, 2019 | 2:00 PM EST

    In 2020, everything is going to be predictive around food and labor. Having the right processes and tools in place are key to ensuring proper forecasting. Along with the right business intelligence, you can effectively forecast sales and optimize your inventory ordering, food preparation and staff scheduling so you can reduce your prime costs and drive dollars to your bottom line.

    In this insightful webinar, you’ll learn how to:

    • Select past data to forecast sales by location and period and compare it to actual values.
    • Use data from your POS system to project forecasted sales by hour based on past performance.
    • Schedule labor based on location-specific SPLH metrics that scale based on sales.
    • Save on food costs by preparing accurate amounts of food based on forecasting and recipe shelf life.
    • Order inventory at correct levels with suggestive ordering based on your historical sales trends.

    Colin Willoughby, Product Manager – Scheduling, Restaurant365
    Joe Hannon, Product Manager – Operations, Restaurant365


    The Recipe for Successful ACA Compliance 

    December 5, 2019 | 2:00 PM EST

    IRS has been actively enforcing the Affordable Care Act. QSRs with multiple locations, a significant mix of full-time and part-time workers, and high turnover rates are particularly at risk of failing to comply with the healthcare law because of the complexity of the ACA.

    QSRs with more than 50 full-time and full-time equivalent employees are required to make annual ACA filings to the IRS. Some QSRs have still not filed the required information because they don’t realize that they fall under the IRS requirements

    An ACA expert provides the recipe for QSRs to ensure they successfully comply with the ACA each year to avoid being assessed ACA penalties by the IRS.

    In this webinar, you will learn:

    • The compliance issues that make complying with the ACA challenging for QSRs.
    • What steps QSRs can take to ensure they successfully comply with the ACA to avoid ACA penalties issued by the IRS.
    • An update on the IRS’s ACA enforcement activities and insights into what to expect in 2020.
    • How QSRs can determine if they are at risk of receiving ACA penalties and how to lower that risk.

    Recommended Resources

    Gregg Kasubuchi
    , Vice President, Trusaic


    Understanding the Digital Customer Journey 

    November 5, 2019 | 1:00 PM EST

    There is a constant stream of new digital technologies designed to help consumers connect with restaurants and retailers, such as mobile apps, online ordering, and a growing number of third-party delivery partners. There is also an increasing amount of new technology to help restaurants and retailers automate in store processes such as digital kitchen display systems and kiosks. Business owners need to understand how to connect these two fast-paced and even faster-changing trends to improve operations, grow their customer base and thrive in a digital environment. 

    In this webinar, attendees will learn why a digital strategy is now more critical than ever to their business success and the impact on their brand, operations, and customer relationships.


    Investing in Technology is Investing in Your People 

    October 31, 2019 | 2:00 PM EST

    Digital Natives represent a significant portion of today's restaurant workforce. Understanding and embracing the way this group (and others) communicate, digest information, and engage with content is paramount to a successful digital communication strategy. With mobile technology in place, your restaurant staff and company will be best equipped to adapt, grow, and succeed in today's evolving landscape.

    Join us for an engaging webinar with Sunny Ashman, Sr. Director, Training and Ops Services, Cinnabon, and learn how to:

    • Drive higher employee engagement and retention
    • Enable sales through education and promotions
    • Meet critical compliance requirements
    • Deliver priority company communications to all of your mobile workforce


    5 Things You Need to Know About Gen Z 

    October 10, 2019 | 2:00 PM EST

    Gen Z is now the largest age demographic in the United States. While they may be young, relationships and brand affinity formed during this time can build loyal relationships down the road. Unlike the generations before them, members of Gen Z are digital natives, leading them to have different expectations when it comes to the restaurant experience. What do you need to know to appeal to this younger group, and how do they differ from the generations that came before them?

    In this 30-minute webinar, you’ll learn:

    • 5 things to know about Gen Z
    • How you can reach Gen Z now – and keep them loyal later
    • Gen Z’s preferences for order and delivery

    Don’t miss this opportunity to learn more about tomorrow’s loyal guests, today. Tune in to this webinar to learn how you can best engage with this up and coming generation.

    Jess Shelcusky
    is a content marketing specialist at Paytronix working in the restaurant space. With an MBA from Boston College and a passion for telling stories, she helps produce new content to help businesses take their marketing to the next level.


    Domino's Delivery Decision & the Guest Experience 

    September 12, 2019 | 2:00 PM EST

    Domino’s has maintained their position in favor of keeping delivery in-house rather than partnering with a third-party service. By focusing on tech innovations and using a fortressing strategy to open new locations, Domino’s feels that they are on the right path to growth.

    However, they continue to face increased pressure and competition from the delivery aggregators. As off-premises sales continue to boom, is Domino’s going to be able to succeed in this new environment?

    In this 30-minute webinar, you’ll learn about:

    • Domino’s pushes toward convenience through technology
    • The pressure from third-party delivery
    • The benefits of owning the customer experience from end to end

    Ordering and delivery are critical components of the restaurant industry. Tune in to this webinar to see how Domino’s has fared so far, and what the future may hold.

    Disclaimer: Paytronix is not affiliated with Domino’s, or other brands mentioned in this webinar, nor is this webinar sponsored or endorsed by any of these brands. This webinar is strictly based on publicly available information and Paytronix's independent analysis of the industry.


    The Millennial Majority: How 50% of the American Workforce Influences QSR Spend 

    September 19, 2019 | 2:00 PM EST

    Over half of America’s workforce is made up of Millennials, and how they decide where they eat—even for work—is greatly impacting the quick-service restaurant landscape. 

    By attending this webinar, you’ll learn:

    • Why working Millennials are choosing quick-service restaurants
    • What is most important to them when they choose a quick-service restaurant for business dining for travel and catering
    • How quick-service restaurants can attract the millennial workforce

    Space is limited, so please register now!


    Restaurants and PCI Compliance: What You Really Need to Know 

    August 29, 2019 | 2:00 PM EST

    PCI compliance should be a top priority for any successful restaurant. But exactly what do you need to know? Join Cybera’s James McClay to learn the many ways PCI compliance can impact your business. This webinar will cover the CyberaONE Solution, which offers a full suite of PCI compliance services—including a self-assessment questionnaire, vulnerability scans, employee training, and an online portal for PCI-related activities.

    The webinar will also explore how maintaining PCI compliance can help you:

    • Reduce your threat profile and prevent data breaches
    • Minimize business risk from lawsuits, fines, or damage to your reputation
    • Improve customer loyalty and purchasing confidence


    Competition Crisis: Not Just Restaurants Anymore 

    July 31, 2019 at 2:00 PM EST

    When analyzing your competition in the restaurant industry, it’s no longer enough to study other brick-and-mortar locations alone.  From meal delivery to increased prepared food offerings from c-stores and grocery stores, your guests have a lot of different options when it comes to mealtime.

    Here are a few of the insights you'll take away from this presentation:

    • The different competitors you should keep your eye on in 2019
    • What you can learn from them to add to your own strategy
    • Tips for what restaurants can do to keep up