How off-premises and changing trends factor into the sandwich juggernaut's plans.
Foodservice experts weigh in on correcting unconscious bias in customer service.
The Reuben receives a twist with the debut of Firehouse Subs’ newest menu item, the Pastrami Reuben. Available now for a limited time in all U.S.
Like many restaurant brands across America, Firehouse Subs witnessed a shift in traffic. Dine-in incidents declined as take-out business steadily rose.
With record-setting high temperatures creating dangerous weather conditions across the country, Firehouse Subs invites guests nationwide to help in its effort to support America’s first responders
Firehouse Subs brought its award-winning food and authentic firefighter heritage to travelers at Jacksonville International Airport on July 1.
Firehouse Subs CEO Don Fox noticed a somewhat troubling trend. With guest frequency down a bit, the 1,060-unit chain was sliding into a category it didn’t want to live in.
Firehouse Subs launched its latest menu nationwide on Monday—Small Subs.
In-N-Out, Chipotle, Marco’s Pizza, Chick-fil-A, and Firehouse Subs topped respective categories in a new study to identify American consumers’ favorite quick-service restaurant chains in five segme
Teen patronage at limited-service restaurants has plateaued, but operators can still attract this consumer base—with a little effort.
A restaurant’s cleanliness can help draw customers in—or quickly repel them away.
After fast casual opens 1,000th location, CEO Don Fox attributes milestone achievement to unwavering brand culture.
These 10 brands offer the best bang for your buck—plus a little something extra.
From Coca-Cola rep to Firehouse Subs franchisee, Jeff Finnerty explains how to cross the aisle from vendor to operator.
Fast-casual chains, which are upscale quick-service restaurant concepts, continue to be on a winning streak, growing both in units and customer visits, finds The NPD Group, a leading global informa
A new large-scale consumer study conducted by Market Force Information reveals America’s favorite quick-service restaurants chains in four popular food categories: pizza, Mexican, chicken, an
Firehouse Subs opened its first location in Glastonbury, Connecticut, on March 21.
New data show that Gen-Y consumers aren’t averse to brand loyalty; they just require a special approach.
Firehouse Subs, the fast-casual chain known for hearty, oversized portions and steaming hot subs, is firing up guests with an enhanced birthday program as part of its new loyalty and customer engag
The franchisee/franchisor relationship doesn’t have to be strained. Just follow these tips from those who do it best.
Firehouse Subs announced the addition of its first vice president of Information Technology, Rob Jakoby, to its headquarters team; he will report to CFO Vince Burchianti.
The Catering Institute's one-day Catering Sales Management Workshop will bring together restaurant-catering leaders looking to a build a better sales culture inside their organizations.
Artist Joe Puskas has helped Firehouse Subs stand out with innovative murals at every franchise.
Firehouse Subs announced the U.S. rollout of a state-of-the-art mobile ordering and loyalty app offering its guests more convenience and great rewards.
How three brands are getting ahead of minimum wage increases.
Local Firehouse Subs franchisees have big plans for Chicago with a development plan for more than 75 new Firehouse Subs restaurants in the Chicago area.
The National Restaurant Association Educational Foundation’s Restaurant Neighbor Awards honor brands that go the extra mile for their communities.
Firehouse Subs, a fast casual with more than 860 locations, announced a nationwide rollout of Apple Pay.
Firehouse Subs debuted its first national television advertising campaign earlier this year.
Operators play with technology, craft procedures to make stand-out soda.