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Listen to Consumers, Beat the Competition
By listening to the consumer voice, brands can tap into missed revenue opportunities.
How Starbucks Reinvented the Customer Experience in the Drive Thru
The coffee giant’s drive thru used to be nothing special. But by following these steps, Starbucks created a world-class drive-thru operation.
6 Customer Service Lessons for Young Millennials
With the right training, employers can transform ‘cash register’ culture into ‘customer service’ culture
How to Manage the Bottom Line Amid Change
With the right data tools, operators can battle rising costs.
How to Chart Your International Growth
Strategic tweaks can keep a brand’s international boom from going bust.
Online advertising helps operators reach niche customers.
Subway Stands to Win the Innovation Game
More quick serves are expanding their menus, but Subway’s new premium ingredients could bring in the most customers.
Choosing the right security services partner protects against breeches, allows operators to focus on business.
Checking in on the EMV Migration
Following the liability shift, operators look to balance security and efficiency.
Food on Demand
On-demand takeout and delivery signal a paradigm shift away from drive thru.
Brighter Outlook for Restaurant Benefits and Salaries
People Report launched the 2013 Corporate Compensation and Benefits Survey (CCBS).
U.S. Adds 12,300 Franchise Jobs in July
U.S. private-sector franchise jobs increased by 12,300 during the month of July 2013, according to the ADP National Franchise Report.
Burger Chains Are Popular, But Guest Satisfaction Is Lacking
Quick service is a crowded market, but one segment has to take the lead. And for the time being, it looks like burger chains are the top pick.
July Sales Fall Slightly, Customer Optimism Rises
Black Box Intelligence and People Report released the Restaurant Industry Snapshot for July, reporting negative sales during July, the second straight...
FONA Named One of Chicago's Best Companies to Work For
FONA International, creator and manufacturer of complete flavor solutions for some of the world's leading food, beverage, nutraceutical, and pharmaceu...
Consumers Indulge While Eating Out
Despite efforts to get U.S. consumers to eat healthier at restaurants, only 24 percent of U.S.
Jimmy John’s, Chipotle Ranked Among Fastest-Growing Chains
The list of the fastest-growing retailers this year tells a story of consumers’ growing affinity for fast-fashion, specialty grocery items, and appare...
Latinos Stay Connected at Meal Time
Every 30 seconds, a Hispanic turns 18 years old in the U.S., amplifying the influence of the country's fastest-growing ethnic minority.
KFC Among U.S. Brands that Dominate Chinese Market
Millward Brown has announced the 20 most powerful brands in China, a list dominated by U.S. brands and led by KFC.
Zaxby’s Declared Most Craveable by Technomic Study
Zaxby’s, known for its “indescribably good” chicken, can now call itself “the most craveable” fast-casual restaurant in America, according to a recent...
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Just Salad Offers Free Gym Memberships to Employees
Steak Comes to Breakfast at Carl’s Jr. and Hardee’s
Newk's Names Industry Vet as New CFO
New Leadership Announced for Scala Inc. Board of Directors
The Chickery Flies to Middle East with New Dubai Unit
Au Bon Pain Embraces Autumn Flavors
Topper's Creamery Opens New Florida Location
Grabbagreen Inks New Deal for Atlanta
Students Looking for Fast-Food Upgrades on Campus
Burgerim Opens Second Montclair, California, Location