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Doing Business the Gourmet Way
Gourmet Latte founder and owner Karissa Bresheare shares lessons learned for building a brand with intention and care.
Keeping Up with the Foodie Generation
Driven by Millennials, the U.S. restaurant industry develops a taste for smart, small, and on demand.
The Future of Foodservice Depends on Multiculturals
Redirecting new audiences to your doors will ensure future viability.
Listen to Consumers, Beat the Competition
By listening to the consumer voice, brands can tap into missed revenue opportunities.
How Starbucks Reinvented the Customer Experience in the Drive Thru
The coffee giant’s drive thru used to be nothing special. But by following these steps, Starbucks created a world-class drive-thru operation.
6 Customer Service Lessons for Young Millennials
With the right training, employers can transform ‘cash register’ culture into ‘customer service’ culture
How to Manage the Bottom Line Amid Change
With the right data tools, operators can battle rising costs.
How to Chart Your International Growth
Strategic tweaks can keep a brand’s international boom from going bust.
Online advertising helps operators reach niche customers.
Subway Stands to Win the Innovation Game
More quick serves are expanding their menus, but Subway’s new premium ingredients could bring in the most customers.
Latinos Stay Connected at Meal Time
Every 30 seconds, a Hispanic turns 18 years old in the U.S., amplifying the influence of the country's fastest-growing ethnic minority.
KFC Among U.S. Brands that Dominate Chinese Market
Millward Brown has announced the 20 most powerful brands in China, a list dominated by U.S. brands and led by KFC.
Zaxby’s Declared Most Craveable by Technomic Study
Zaxby’s, known for its “indescribably good” chicken, can now call itself “the most craveable” fast-casual restaurant in America, according to a recent...
Study: Quick Serves Miss Opportunity in Customer Service
Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to some of the world's most respected multi-unit enterpris...
Taco Bell Kicks Kids’ Meals, Toys To The Curb
Taco Bell made news early this week with CEO Greg Creed’s announcement that the brand would scrap kids’ meals and toys by January 2014—all in the name...
iTi Tropicals Hits YouTube With Tropical Fruit Videos
iTi Tropicals has launched a YouTube channel for food product developers that contains lively and informative videos, providing an in-depth look at so...
Bojangles’ Secures Spot As Fastest-Growing Chicken Chain
Bojangles’, a rapidly growingquick-service restaurant franchise known for its seasoned and marinated chicken, made-from-scratch buttermilk biscuits, D...
Restaurants Made Up 75% of Franchise Job Growth in June
U.S. private-sector franchise jobs increased by 27,910 during the month of June 2013, according to the ADP National Franchise Report.
Delivery Could Boost Sales, Especially With Hispanics
According to Restaurant DemandTracker, a recent survey of restaurant customers in the United States shows that some customers are looking for quick-se...
Restaurants To Face Competition From Retailers
Home meal replacements or prepared foods from supermarkets, drug stores, and other retail outlets will continue to capture share of the meal/snacks ma...
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Hundreds Wait in Line at Brazil's First Taco Bell
Jack in the Box Creates its Own Menu Category: Brunchfast
Q-BBQ Will Now Serve Weekend Brunch
Starbird Raises Close to $5 Million for Expansion
Starbucks' Almondmilk Launches Nationwide
Wienerschnitzel's Sales Continue to Rise
Chicago's Carnivale Going Mobile with Food Truck
Chicken Salad Chick Enters the Nashville Market
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Sharky’s Woodfired Mexican Grill Debuts Veggie Bowl