Category: Operations


Back of the House

Starbird Appoints Jason Olah as Lead Franchising Consultant

Starbird, one of the nation’s first super-premium fast-food concepts, has announced the appointment of Jason Olah as the company’s Lead Franchising Consultant. In this role, Olah will be responsible for spearheading Starbird’s growth through franchising and real estate development in key target markets, including but not limited to Sacramento, Seattle, Portland, and Las Vegas, as […]

Mr Gatti’s Pizza Begins 2024 with 140 Stores Open or Under Development

Mr Gatti’s Pizza, the beloved pizza restaurant chain with a rich nostalgic history, concluded 2023 reaching new milestones by awarding 18 franchise agreements, significantly expanding its presence with more than 140 locations either open or under development. These franchise development victories, coupled with the 6% increase in same-store sales and an 8% rise in system-wide sales in 2023, have the brand at the […]



Charitable Giving

Papa Johns Canada Raises $55,286 for Second Harvest

Papa Johns Canada announced the company has raised $55,286 through the sales of its Shaq-a-Roni pizza for Canada’s largest food rescue organization, Second Harvest. “The Papa Johns franchise owners look forward to the Shaq-a-Roni fundraising campaign every year. It’s the perfect blend of an amazing pizza raising money for a wonderful charity partner,” says Michael Prentice, Papa Johns Franchise Business Partner. […]

Slim Chickens of Middle Tennessee Gives Back to Hendersonville and Clarksville Communities

Slim Chickens of Middle Tennessee donated $18,000 in gift cards on January 30 to those displaced by tornados in the Hendersonville and Clarksville Tennessee communities. $10,000 was presented at the Hendersonville Rising Benefit Concert, which was organized by Hendersonville Hometown Jam and the Hendersonville Chamber of Commerce to support rebuilding after a devastating EF2 tornado […]

FAT Brands Awards More Than $250K to 43 Nonprofits

FAT (Fresh. Authentic. Tasty.) Brands Inc., a leading global franchising company that owns restaurant brands including Johnny Rockets, Fatburger, Round Table Pizza, Twin Peaks, Fazoli’s, and 13 other concepts, is pleased to announce the impact FAT Brands Foundation had in its local communities during its first year of giving. In 2023, over $250,000 was awarded to 43 […]



Customer Experience

Açaí Concept SAMBAZON Launches Franchising Opportunity

SAMBAZON, the pioneer and recognized global leader in organic and Fair Trade certified Açaí, today announced it has launched franchising opportunities for both multi-unit and single-unit operators looking to diversify their holdings with the most dominant player in the rapidly-growing Açaí bowl and smoothie space. To date, people may know SAMBAZON as the secret ingredient […]

Black Rock Coffee Bar Opens Fifth Store in Tucson, Arizona

Black Rock Coffee Bar, known for its premium roasted coffees, teas, smoothies and flavorful Fuel energy drinks, is set to open its fifth store in Tucson, Arizona on March 1, 2024, marking an exciting milestone for the boutique coffee bar and the Tucson community.  Located at 7505 E. Broadway RD at the intersection of Broadway and […]


Pei Wei Plots Notable Growth and Menu Enhancements in 2023

The woks are burning bright at Pei Wei Asian Kitchen! After being acquired in 2019 by West Coast Capital, Pei Wei has been busy with enhancements to the flavor, growth and technology of the brand. Pei Wei’s partnership with Celebrity Chef Jet Tila has helped reinvent the menu with a wide variety of craveable pan-Asian […]


Shake Shack Opens First Drive-Thru in Southern Nevada

On Thursday, December 14, Shake Shack opened its first drive-thru location in Southern Nevada. The new Shack is the brand’s fifth location and first drive-thru in the state, located at 1830 W. Craig Rd., North Las Vegas, NV 89031. The first 100 guests attending the grand opening received a complimentary branded cold cup. Additionally, as […]


Employee Management

Captain D’s Promotes Nan Ward to COO

Captain D’s announced that Nan Ward has been promoted to chief operating officer. Ward has been with the nation’s leading fast casual seafood restaurant since 2012 and most recently served as chief people development officer. In her new role, she will oversee all company operations, human resources, training and people development. This promotion comes as Captain D’s recently announced […]


Wendy’s Appoints Matt Spessard to Chief Information Officer

The Wendy’s Company announced the appointment of Matt Spessard as Chief Information Officer. He will report to President and Chief Executive Officer Kirk Tanner and serve on the Wendy’s Senior Leadership Team. Spessard will succeed Kevin Vasconi who has served as Chief Information Officer since October 2020. Spessard has served as Senior Vice President, Global […]





POS Solutions

Restaurants Fight Back Against Pandemic with Paytronix Order & Delivery

The toughest situations foster innovation and experimentation, and that’s just how companies using the Paytronix Order & Delivery platform have tackled the COVID-crisis. Paytronix Systems, Inc., recently highlighted five brands that have successfully ramped up their takeout business with such innovations as grocery and alcohol sales, a ghost kitchen, and email marketing to support their […]

PAR Technology Announces New Brink POS Software API Integration

ParTech, Inc., a leading global provider of point of sale  solutions to the restaurant and retail industries, announced today a new partnership with Altametrics and Hubworks, a leading provider of cloud-based enterprise restaurant systems that provides food, workforce, and supply chain management to the world’s most successful restaurant companies, including Denny’s, Taco Bell, and Pizza […]



Captain D’s Signs First Deal in Canada and Hires Hair Parra to Head International Development

Captain D’s, the nation’s leading fast casual seafood restaurant, is ready to go global. Coming off a year of firsts in domestic growth that included franchise agreements to develop in New York City, New York state and New Jersey, the brand recently signed its first-ever franchise development agreement in Canada to bring five Captain D’s restaurants to the Greater Toronto Metropolitan Area. Today, […]

Taco Bell Taps Into Flavors of Tajín with New Options

The iconic flavors of Tajín are combining with Taco Bell classics in an all-new menu that is packed full of tangy and spicy flavor. First unveiled at Live Más LIVE, Taco Bell’s innovation keynote earlier this month, the new menu will feature a Tajín Crunchy Taco, Tajín Twists and a Tajín Strawberry Freeze. This iconic […]


Sustainability

Panda Express Expands Partnership with Cleantech Company GridPoint

GridPoint, a leading cleantech company that decarbonizes commercial buildings and accelerates the transition to a sustainable energy future, announced an expanded partnership with Panda Express, the largest Asian dining concept in the United States. With nearly 2,500 locations and 50,000 associates, Panda Express will deploy GridPoint Intelligence to all U.S. locations during the next 18 […]

Inline Plastics Receives Key Certification from SCS Global Services

In 2020, Inline Plastics launched their reborn PET material which utilizes post-consumer content made from the latest recycling technology, Advanced Recycling. Currently, all their PET products contain 10% reborn post-consumer material. With sustainability awareness on the rise and a whirlwind of unsubstantiated claims in the industry, Inline believes it is important to have this claim […]


Revel Systems Partners with Lazeez Shawarma at 225 Locations

Revel Systems, an open cloud order management platform for restaurant and retail brands, announced Lazeez Shawarma, a leading fast-casual Mediterranean restaurant chain, will implement the Revel POS platform at 225 locations across Canada. “As we enter a period of rapid expansion, we needed a cloud POS platform like Revel that could help us easily scale […]

CosMc’s Selects Xenial for its Cloud-Based Tech System

Xenial, a Global Payments company, announced its partnership with CosMc’s, having been selected for its fully “future-proofed,” cloud-based technology ecosystem to bring this new concept to life. CosMc’s is a new small-format, beverage-led concept from the McDonald’s Universe. CosMc’s launched its first four-lane drive-thru restaurant in Bolingbrook, Illinois, utilizing Xenial’s Cloud Point of Sale (POS) […]

Dillas Quesadillas Launches Mobile App in Partnership with Thanx

Dillas Quesadillas (pronounced Dill-uhs), a North Texas-based quick-service restaurant chain specializing in cooked-to-order Primo quesadillas, announced the launch of its mobile app, now available on iOS and Android. Developed in collaboration with Thanx, the app intends to “take the customer relationship to the next level,” offering patrons an elevated and seamless digital ordering experience, along with access to […]

Happy Joe’s Partners with ORCA and its Restaurant Inventory Software

For decades, Happy Joe’s Pizza & Ice Cream has dedicated itself to creating happy memories with creatively delicious pizzas. To continue this long-standing commitment, the brand is adding ORCA’s restaurant inventory management software, enabling Happy Joe’s to continue to provide high-quality food to its customers systemwide. Currently being tested in six stores, the ORCA software automates the inventory […]