Category: Operations


Back of the House

Refrigerated Solutions Boosts Dealer Support with New Partnerships

Refrigerated Solutions Group (RSG), home to the industry-leading brands Norlake and Master-Bilt, is pleased to announce exciting new partnerships with G&S Foodservice Marketing and MarkeTeam Foodservice as independent sales and marketing representatives.  G&S Foodservice now represents RSG in Mississippi, Arkansas, and Louisiana.  MarkeTeam is representing RSG in Washington, Oregon, Idaho, Montana, Alaska and Hawaii.   “We are excited to bring […]

Brakebush Brothers Celebrates 100 Years of Growth

This year, foodservice chicken processor Brakebush Brothers, Inc. is marking one century of business. The U.S. family-owned and operated company, headquartered in Westfield, WI, has achieved steady year-over-year growth, resulting in the expansion of teams, facilities, capabilities and market share. The success of the Brakebush brand has been equated to its historically strong foundation, expertise […]

SEB Professional Announces Participation in The NAFEM Show 2025

SEB Professional is pleased to announce its participation in The NAFEM Show 2025, the premier event for foodservice equipment and innovation, taking place from February 26-28, 2025, at the Georgia World Congress Center in Atlanta. Represented by its renowned brands: WMF, Schaerer, Curtis,La San Marco, Zummo, and Pacojet, SEB Professional is set to showcase cutting-edge […]

Shift4 to Buy Specialty Payments and Tech Provider Global Blue

Shift4, a leader in integrated payments and commerce technology, and Global Blue, the leading specialty payments and technology platform enabling tax-free shopping, dynamic currency conversion, and payments solutions to the world’s largest retail brands, today announced they have entered into a definitive agreement under which Shift4 will acquire Global Blue for $7.50 per common share […]

H&H Bagels Opens Santa Monica Location

H&H Bagels, the iconic New York City bagel brand, announced the opening of its Santa Monica, CA location, marking the legacy brand’s first expansion to the West Coast on Wednesday, February 26th [710 Montana Ave]. With seven locations across New York City and a new franchise in Boca Raton, FL, the Santa Monica location will […]

Incept AI Raises $3M Pre-Seed Funding to Grow Order-Taking Tech

Incept AI, the company bringing voice AI to the real world—starting with noisy restaurant drive-thru and phone orders—today announced a $3 million pre-seed round led by Rally Ventures, with participation from 10VC. As part of the transaction, Ben Fried, a venture partner with Rally Ventures and the former CIO of Google, will join Incept AI’s […]



Charitable Giving

GiftAMeal Partners with Bread Zeppelin

GiftAMeal, a cause-marketing program for restaurants, has officially partnered with Bread Zeppelin, the popular fast-casual restaurant chain known for its signature chopped salads served in baguettes. Starting February 14, Bread Zeppelin guests across seven Dallas, TX area locations can easily participate in the GiftAMeal program through a seamless integration with the Bread Zeppelin mobile app, powered […]

Slim Chickens Partners with No Kid Hungry

Slim Chickens, the 300+ unit fast-casual restaurant known for its signature hand-breaded chicken and southern hospitality, announced a new partnership with No Kid Hungry, a national campaign working to end childhood hunger in America. Throughout the month of February, for every Heart-Shaped Waffle Meal sold, Slim Chickens will donate $1 to No Kid Hungry to […]



Customer Experience

Jollibee Partners with Botrista to Upgrade Beverage Program

In a strategic move that signals the growing importance of automated beverage solutions in the quick-service restaurant industry, Jollibee Foods Corporation (JFC), one of Asia’s largest restaurant companies, has partnered with Botrista to revolutionize their beverage program across their U.S. locations. “Botrista is a game changer for the beverage industry. We are excited to invest […]

GRUBBRR Will Guarantee ROI on Solutions for Clients

GRUBBRR, a leader in self-ordering technology and automation solutions for the restaurant industry, announced its latest initiative, the GRUBBRR Guarantee. With this bold move, GRUBBRR is putting its money where its tech is and demonstrating its commitment to driving results for clients by offering a guarantee on the return on investment (ROI) of its solutions […]




Employee Management

Rita’s Italian Ice Fills Out Executive Team to Drive Growth

Rita’s Italian Ice & Frozen Custard is strengthening its leadership team with the addition of two seasoned industry veterans, reinforcing the brand’s focus on growth and innovation. Lawrence Brown joins as Chief Development Officer, bringing a proven track record in franchising, business development and real estate strategy. Carmela Hughley steps in as Senior Vice President of Marketing […]

Tasty Restaurant Group Names Rick Gestring Brand Officer of its KFC and Taco Bell Locations

Tasty Restaurant Group (TRG) appoints Rick Gestring as Brand Officer for Tasty Chick’n. Tasty Restaurant Group is a prominent multi-brand restaurant owner and operator, with Tasty Chick’n being one of the four brands under its leadership. Tasty Chick’n oversees KFC and Taco Bell locations across Alabama, Arkansas, Florida, Illinois, Kentucky, Mississippi, Missouri, Tennessee, and Virginia. […]


Biscuitville Promotes Andrea Angelo and Lekhika Patel to New Roles

Biscuitville Fresh Southern announce the promotions of two internal leaders to new positions within the organization. “Sharing this news fills us with excitement as we honor the achievements and growth of our talented team members who are stepping into larger leadership roles at Biscuitville,” said Biscuitville President and CEO Kathie Niven. “Our focus remains on […]

Church’s Texas Chicken Offers to Pay Guests’ Rent

Church’s Texas Chicken, one of the largest quick-service chicken restaurant chains in the world, recently made its Hollywood debut alongside its legendary hand-battered fried chicken and Honey-Butter Biscuits in TriStar Pictures’ critically acclaimed comedy, “One of Them Days.” To celebrate the film’s release in theaters and at home on digital, Church’s is stepping up to […]





POS Solutions

Restaurants Fight Back Against Pandemic with Paytronix Order & Delivery

The toughest situations foster innovation and experimentation, and that’s just how companies using the Paytronix Order & Delivery platform have tackled the COVID-crisis. Paytronix Systems, Inc., recently highlighted five brands that have successfully ramped up their takeout business with such innovations as grocery and alcohol sales, a ghost kitchen, and email marketing to support their […]

PAR Technology Announces New Brink POS Software API Integration

ParTech, Inc., a leading global provider of point of sale  solutions to the restaurant and retail industries, announced today a new partnership with Altametrics and Hubworks, a leading provider of cloud-based enterprise restaurant systems that provides food, workforce, and supply chain management to the world’s most successful restaurant companies, including Denny’s, Taco Bell, and Pizza […]



Ellianos Coffee Begins Construction of First North Carolina Store in Mooresville

Ellianos Coffee, a southeast-based drive-thru specialty coffee brand, announced the commencement of construction on its first North Carolina location in Mooresville. This expansion marks a significant milestone for the brand as it enters the Tar Heel State, bringing its signature Italian Quality at America’s Pace to eager coffee enthusiasts in the region. The new Ellianos […]

Rita’s Announces New Collab with REESE’S

Rita’s Italian Ice & Frozen Custard, the world’s largest Italian Ice concept, announced its latest treat collaboration made with REESE’S, the iconic chocolate and peanut butter brand, to feature a new frozen treat to Rita’s lineup: the PB & Toffee Concrete. The PB & Toffee Concrete joins the lineup alongside beloved fan-favorite REESE’S Peanut Butter […]

Hot Head Burritos Levels Up Steak with New Flavor

Hot Head Burritos is taking its signature Steak Power Bowl to the next level with a bold new marinade crafted in partnership with Nestlé Professional Solutions and its Custom Innovation Group. While the bowl remains the nutritious, high-protein favorite that guests love, the steak now delivers an even richer, more flavorful bite. “We are always […]

Potbelly to Open in Lady Lake, Florida

Potbelly Corporation, the iconic neighborhood sandwich shop, announced today the opening of its newest location in Lady Lake, Florida. Opening on Tuesday, February 18 at 870 N US Highway 27, this new shop is the 10th in the state, with six of the 10 having debuted within the past year. Located at the bustling intersection of Rolling […]


Sustainability

Starbucks Joins U.S. Food Waste Pact

The U.S. Food Waste Pact, a national voluntary agreement that is focused on reducing waste in the U.S. food system through precompetitive collaboration and data sharing, announced today that Starbucks Coffee Company has become the second Quick Service Restaurant (QSR) to join the Pact. According to estimates from U.S. Food Waste Pact resource partner ReFED, 38% […]

McDonalds and Wendy’s Stores in Northern Illinois Partner with Perch Energy

Perch Energy, a leading community solar provider, announced 31 Wendy’s and McDonald’s locations owned by Mike Allegro of All Star Management across northern Illinois are estimated to save over $20,000 annually for 20 years on their electricity costs from local community solar farms in Rockford and Pontiac. This is the latest instance of fast-food chains […]

Chipotle Invests in Plantible and CH4 Global

Chipotle Mexican Grill announced it is making minority investments in Plantible, a company harnessing the power of Lemna, an aquatic plant, to create what could prove to be the world’s most functional plant-based protein, and CH4 Global, a company aiming to impact climate change at scale via methane-reducing innovations. Introduced in 2022, Cultivate Next makes […]


Reality Based Group Launches Partnership with Dave’s Hot Chicken

Reality Based Group (RBG), a leading tech-enabled mystery shopping and customer experience improvement firm, has announced an exciting new partnership with the fast-growing restaurant chain, Dave’s Hot Chicken. This collaboration aims to elevate the guest experience across all Dave’s Hot Chicken locations by leveraging RBG’s cutting-edge video mystery shopping solution. Through this strategic alliance, Dave’s Hot Chicken will […]

Boostly Raises $22 Million in Growth Capital

Boostly, the leading provider of automated SMS marketing and feedback solutions for restaurants, has raised $22 million in growth capital, led by PeakSpan Capital with participation from existing investors Y Combinator, Trestle Partners, and Singularity Capital. This significant Series A round comes just six months after Boostly’s $5.6 million Seed round, underscoring the company’s extraordinary […]

ezCater Launches New Public Menu API to Streamline Catering Operations

ezCater, the #1 food tech platform for workplaces in the US, launched a new public menu API that enables restaurant technology platforms to integrate with ezCater, ultimately helping restaurants sync their menus and streamline their catering operations.  With menu syncing, restaurants can manage their ezCater catering menus directly from integrated middleware or POS solutions. This capability reduces the manual […]

Flybuy Unveils Catering Order Optimization

Flybuy, the industry-leading AI-powered location engine that streamlines restaurant operations, has unveiled catering order optimization, a powerful new feature designed to simplify and enhance large catering pickups and deliveries. With this enhancement, restaurants utilizing Flybuy can now seamlessly manage catering fulfillment, ensuring a more efficient, organized, and streamlined process. Flybuy seamlessly integrates with leading online […]

Torchy’s Tacos Partners with Par Punchh to Elevate Loyalty Program

Torchy’s Tacos, the beloved brand behind “Damn Good Tacos,” has chosen PAR Punchh, a leading loyalty and engagement platform by PAR Technology Corporation, to elevate its guest experience and create deeper connections with its fans. Together, they’ve launched Torchy’s Tacos Rewards, a dynamic loyalty program that combines personalization, surprise-and-delight campaigns, and seamless functionality to transform […]