The pizza business has been my life since high school, when I started out helping a friend deliver pizzas. I went to college to become a schoolteacher and got a job at a Ford motor plant to make money through college. I knew it wasn’t the industry for me long-term, and education jobs weren’t popping up, either. Through high school and college, this friend had built his pizza business, and I decided to partner with him and open the second Hungry Howie’s when I was 21. It wasn’t the most popular decision among my blue-collar family, but I knew this was the right path. I opened my first store in 1976, and with the help of Hungry Howie’s founder Jim Hearn, we decided to franchise the concept in 1980.
I quickly realized that the pizza business, and quick service in general, was the right choice for me. I liked being my own boss and building my particular business. Once we began to franchise, it became even more fulfilling, because I was teaching people how to operate the business. The teaching and franchising was successful, and we ended up with 500 stores in the early 2000s.
We’re continuing to better our business model by bringing in proven executives and industry-proven individuals. This was a big shift, but after the recession and losing some stores, we needed to reevaluate only promoting from within the organization. We’ve done everything to refresh and reevaluate, and it’s starting to pay off—so much so that the executive team and I look to have another 800 stores open by 2020.
Pizza is a value-conscious business. I remember delivering a large pepperoni pizza in high school that totaled $3.62. A coffee would cost you 10 cents, same for an ice cream cone. Now the coffee and ice cream have increased to 10–15 times that amount, but some pizza brands are still offering $5 deals. To combat this, we developed an approach to deals, starting at $5 and going up in $5 increments to $20. The deal might change, but the numeric amount is always the same. This helps us stay current and fresh with our customers and our deals.
Server at an ice cream shop.
The classic large pepperoni with Butter Cheese–flavored crust.
I’m a big fan of Italian food and restaurants.
I love to golf and travel as much as possible.
The development of flavored crust.
Jim Hearn, founder of Hungry Howie’s.
Surround yourself with great, successful people.
The five times weekly e-newsletter that keeps you up-to-date on the latest industry news and additions to this website.