Revel Systems, an open cloud order management platform for restaurant and retail brands, announced that Black Rock Coffee Bar has successfully implemented Revel at more than 130 locations, with plans to rapidly expand nationwide. Preferring a best-of-breed approach to its technology stack, Black Rock took advantage of Revel’s existing integrations with leading solutions for loyalty, gift cards, online ordering, inventory management and employee management.
“Revel provided world-class service and support throughout the implementation process, which empowers us to get 130 locations up and running well ahead of schedule, and in only a few months time,” says Derek Tonn, vice president of analytics at Black Rock Coffee Bar. “With Revel, we now have our preferred tech stack that enables us to streamline operations and deliver the best possible guest experience, while also having the right data at our fingertips to continually improve our performance.”
“Revel provided world-class service and support throughout the implementation process, which empowers us to get 130 locations up and running well ahead of schedule, and in only a few months time,” said Derek Tonn, vice president of analytics at Black Rock Coffee Bar.Post this
To complement Revel’s POS, the boutique coffee chain will utilize additional Revel products that improve the in-store experience for guests. Black Rock will take advantage of Revel Mobile Order Takers (MOT) as a line buster tool in order to keep lines flowing and avoid losing sales due to lengthy wait times.
Revel’s advanced kitchen display system (KDS) allows Black Rock Coffee Bar to eliminate the waste, cost and inefficiency of paper tickets. The Revel KDS integrates directly with the POS to automatically display orders from all channels, resulting in increased speed of service and improved order accuracy.
“Black Rock Coffee Bar has been a tremendous partner to collaborate with, which is the primary reason our implementation went so smoothly,” says Chris Lybeer, chief strategy officer at Revel Systems. “Revel is committed to delivering a platform that is open and allows our customers to execute their technology roadmap. Given the constantly evolving technology landscape for restaurants, our Revel platform provides innovative brands like Black Rock Coffee Bar the freedom to evolve in the ways they desire, allowing them to choose preferred solutions from specialists and industry leaders.”
Revel partnered with HonorBuilt to deploy the Revel POS platform at more than 130 West Coast locations in just eight weeks. This collaboration was driven by a mutual commitment to delivering solutions with a customer-first approach that not only meet but exceed the operational and customer service expectations of today’s retail landscape.
Revel Data Connector also enables Black Rock to use their preferred business intelligence tools to build custom reports using data from all establishments. This offers a seamless way to access a visual view of their business and how it is operating. The data has multiple dimensions and metrics that Black Rock can utilize to build actionable reports to inform critical business decisions.
