MICROS Systems Inc., a provider of information technology solutionsfor the hospitality and retail industries, announced that the Washington Nationals Baseball Club LLC selected the MICROS 9700 Hospitality Management System (HMS) with Perpetual Inventory & Event Management to manage its food and beverage operations at Nationals Park in Washington, D.C. This new enterprise point-of-service solution, which encompasses concessions, premium restaurants, and in-seat ordering at the park, is set to go live on March 31 for the Washington Nationals’ first home game of the season.
The MICROS 9700 HMS solution will increase the Nationals’ revenue and reduce its exposure to theft by increasing transaction controls and employee accountability. The solution will consist of 283 MICROS Keyboard Workstation 270’s throughout the 50 concession outlets, 50 MICROS Workstation 5A’s throughout the four premium restaurants, and Mobile MICROS for in-seat service. The Nationals are also implementing 11 MICROS Kitchen Display Systems in the premium kitchens and in-seat pantries to help expedite the food prep process and ensure order accuracy. MICROS will provide all installation and training services required for the project as well as onsite live support for Opening Day.
“The Nationals are excited to work with MICROS to introduce a new point-of-sale system that ensures our concessions move faster and more efficiently than ever before,” Nationals COO Andrew Feffer says. “We are committed to leveraging technology in a way to create an exceptional fan experience at every level. We are confident this new partnership will enhance the superior customer service programs our visitors at Nationals Park have come to expect and appreciate."
“We are honored to add the Washington Nationals to our growing list of distinguished stadium and arena customers,” says Dan Bell, vice president of MICROS Leisure and Entertainment Business Unit. “We continue to enhance our product offerings and technologies for the event driven marketplace by actively soliciting feedback and recommendations on new products and services. We look forward to providing the Nationals with the most advanced technology and superior customer service that they expect from a major technology partner, and to a long-term partnership.”