Sponsored by Haliburton International Foods. American diners are busy, so it’s no surprise that they look for convenient, portable foods to eat off premises. “People are in a rush with kids and jobs, so it’s important for restaurants to cater to individuals on the go and who don’t want to sacrifice flavor just because they […]

Menu engineering is an art and a science, but it’s the science part that trips up most restauranteurs. In this article we’ll look at how to gather the right data so the science of designing optimized menus becomes easier. Many restauranteurs argue that the term “menu engineering” has more to do with menu design layout […]

Learn how transformation, delegation, and conversation can socialize your guest experience in today's mobile market. Read more at info.inmoment.com/oa-2015-08-socialize-guest-experience-qsr-ms.html.

Costa Vida locations using a certified review site received an average of 105 reviews per month, nearly 270 times more than other top sites. Learn how at www.inmoment.com/resources/costa-vida-generates-39866-public-reviews-for-54-locations-in-a-six-month-period-using-opentell/.

Find out how your brand can harness the voice of the customer to transform loyal customers into brand advocates. Read more at info.inmoment.com/oa-2015-08-fshasappetite-qsr-ms.html.

A new infographic highlights key insights and important reminders from quick-service restaurant customers on how you can become the quick-serve brand leader. View the infographic at www.inmoment.com/resources/drivers-differentiators-double-standards/.

Smashburger's challenge was not creating a recipe for success; it was scaling it to new markets and improving guest satisfaction. Read more at www.inmoment.com/resources/smashburger-improves-guest-satisfaction-5-5/.

D&B's director of strategic initiatives discusses keeping their guest experience program relevant and effective. Read more at www.inmoment.com/oa-2015-08-fsr-staying-passionate-wbr-qsr-ms/.

Recent research reveals how to extract more meaningful insights, drive operational change, and see greater ROI with investments in customer engagement and feedback. Read more at www.inmoment.com/resources/customer-engagement-making-right-connections-guests-staff/.

Discover how to center your employee engagement efforts on the customer by leveraging Voice of the Customer intelligence. Read more at www.inmoment.com/oa-2015-08-grounded-in-the-experience-qsr-ms/.

A new report identifies trends, drivers, and insights for helping quick-service restaurant brands understand top focus areas for satisfying guests, fulfilling brand promises, and sustaining success. Read the report at www.inmoment.com/oa-2015-08-ci-report-qsr-ms/.

A short while ago, CrunchTime! had a customer recover $12,000 in accidental vendor overcharges…on ketchup. As you can imagine, our customer, a large quick-serve concept, was incredulous. The most exciting part of this revelation was that ketchup was only one of the hundreds of items in their vendor order guides and many had price variances. […]