Operations

May 25, 2013

Operations

featured articles

Roy's Tips for Creating Repeat Business How to keep your heavy, medium, and light users coming back for more.	One to Watch: Wing Zone From frat house to budding franchise, find out how Wing Zone grew into a $40 million company.
Combating the Seasonal Swing Quick-serve operations in tourist-driven markets must be creative to stay profitable.	Heading to the Runway Vince Modica, HMSHost’s senior vice president of concept portfolio, explains what goes into transforming a traditional brand into one fit for an airport.
McDonald’s Down Under In an exclusive QSR interview, McDonald’s Australia’s leadership tells how the company survived the recession by offering restaurant space and menu options that were relevant and convenient to the everyday Aussie.	The Supplier Marriage The relationship with your supplier should be carefully crafted and maintained to insure longevity.
Tazinos This Wisconsin-based pizza-and-salad concept has three locations in the Milwaukee area and a fourth set to open sometime this quarter.

industry headlines

Church's Chicken Selects New Chief Development Officer

2013-05-24

Church’s Chicken president and chief executive officer Jim Hyatt announced the appointment of Tony Moralejo as its chief development officer...

Jack in the Box Promotes Operations VP

2013-05-24

Jack in the Box Inc. announced the promotion of Elana M. “Lani” Hobson to senior vice president of operations. Hobson, a 36-year...

Panda Express Stays Open Late for Summer Season

2013-05-22

Summer hours are back at Panda Express. To celebrate the extended evening hours, participating Panda Express street locations are offering a free...

GuestMetrics, NRA Unite to Boost Revenue for Restaurants

2013-05-16

The National Restaurant Association (NRA) announced that it has partnered with GuestMetrics on business intelligence solutions designed...

Brad Kaemmer Takes Over as CEO at Tijuana Flats

2013-05-16

Tijuana Flats Burrito Co. has named Brad Kaemmer as CEO of the fast-growing 93-unit Tex-Mex restaurant chain.

Kaemmer will assume...

Subway, Checkers Execs Back for More on "Undercover Boss"

2013-05-15

One appearance on CBS’s hit show “Undercover Boss” just wasn’t enough for two quick-serve industry execs. That’s why...

Micros Helps Launch Quality-Assurance Platform

2013-05-13

Recognizing the need for an all-in-one quality-assurance platform, ABC Research Laboratories evaluated the market and selected a partnership with...

Shake Shack Turns to NCR for Real-Time Decision Making

2013-05-13

NCR Corporation announced that Shake Shack has implemented the NCR Pulse Real-Time smartphone application, joining the 5,500 others already using...

California-Based Dog Haus Launches National Franchise

2013-05-10

Born from a passion for hot dogs, what started between friends as an idea for a fun new concept has turned into Dog Haus, a full-fledged thriving...

NRA Expert Testifies on Importance of Travel, Tourism

2013-05-10

The senior VP of the National Restaurant Association’s research and knowledge group told a House panel that travel and tourism plays a...

OPERATOR RESOURCES

Smart Chain Reports

Smart Chain Reports

Articles by Issue