Burger King is also changing its packaging, a few months after McDonald’s revealed new wrappers and cups—is this enough to compete with the competitors’ loyal customer base?
In some cases, a rebrand naturally flows to many more customer-facing touchpoints—in this case, packaging. With a new logo, all of the packaging needs to be updated anyway, so it can create an opportunity for the brand to make updated choices, and those choices could have covered a lot of different dimensions—like cost, innovation, customer feedback, employee ease, the environment, or to set the stage for new or different menu items.
Interestingly, Burger King in 2020 did announce reusable containers, but these have their old logo and don’t appear to be part of the new packaging lineup.
How can Burger King measure the effectiveness of a rebrand?
There are two major categories of outcomes the brand is likely looking at: brand metrics; hard-dollar economic impacts. Because the rollout of the new brand is a “punctuated event”—meaning that there is a clear before-and-after timing impact, brands can use econometric modeling to measure the impacts of the brand launch by comparing performance before the launch with performance after it goes live. For brand metrics (favorability, awareness, intent, etc.) the brand can use survey-based market research to determine the impact of the re-brand on those KPIs. For hard-dollar performance, the measurement must also include other impacts that happened over the same historical window. Factors such as pricing, competitive moves, advertising levels, the economy and other elements must be understood and accounted for because they also can impact revenues, so they must be included in the modeling to isolate the impact of the re-brand. The difficulty Burger King will have—along with all other brands—is that COVID threw a wrench into the measurement because it changed consumer behaviors so much. Brands need to use vendors who have the data science and modeling approaches that can adjust for the pandemic- it isn’t easy, but it can definitely be done.
The chain is also extending the rebrand to its employees' clothing—what impact does this have on a brand?
Again, the rebrand offers an opportunity to address other elements, and in this case, since employee uniforms also display the logo, there’s a chance to make updates here. The brand may be considering additional factors here as well—the cost of uniforms, employee recruiting (note the new T-shirts in the uniform mix that are clearly aimed at younger employees), or other dimensions that are important to the overall goals and objectives of the rebrand strategy.