Web Exclusives

Wendy's W burger helps the company bridge its value menu and premium items.

On December 1, Subway rattled the quick-service world when it announced its latest promotional offer: $2 six-inch subs.

As a “Customer Appreciation Month” promotion, the $2 December-only deal may be...

Antonio Swad, CEO of Pizza Patron, orchestrated this year's brand changes.

Earlier this year, Pizza Patrón faced rising commodity costs and stagnant numbers across the 100-store system. CEO Antonio Swad, feeling pressure to deliver value for franchisees and customers, saw daring...

Shoppers are spending more money this holiday season, including at restaurants.

A new report shows that consumer spending in the food and beverage space got off to a good start this holiday season. Dollar volume spent in the industry on Black Friday, the unofficial launch of the season...

Google announced the launch of its Google+ Pages earlier this month as an opportunity for brands to get involved with the search giant’s new social network. 

And while a recent study shows that a...

Boston Market is hiring more employees to handle its holiday business.

While national unemployment remains at a steady 9 percent, many companies are planning to repeat their annual hiring surge to support this year’s holiday season.

Quick-service restaurants will play a...

Rising commodity costs affect what chain restaurants can put on menus

Rising commodity costs are threatening to destroy any kind of optimism operators held that they were climbing out of the nation’s economic woes.

The costs present a consistent challenge to Togo’s,...

David Goebel is CEO of Goodcents Deli Fresh Subs.

Formality is being phased out at a Kansas City, Missouri–based quick-serve chain. Customers will no longer have to use a courtesy title when addressing Mr. Goodcents.

The 96-unit sandwich concept,...

McDonald's hopes its new TV channel will keep customers in stores longer.

After two years of testing in Los Angeles, San Diego, and Las Vegas, McDonald’s will launch its own in-store television network in 645 California stores later this year.

The McDonald’s Channel is...

Arizona based mother is campaigning for cleaner fast food play areas.

On a daily basis, Don Elam, a Chick-fil-A owner-operator in Chandler, Arizona, does something unusual: He makes sure the playground outside his restaurant is spic and span.

“Every night we have a...

Auntie Anne's is a top food franchise largely because of its franchisee support.

According to a new report released by Franchise Business Review, Auntie Anne’s is No. 1 on the “Top 30 Food Franchises” list. One executive at Auntie Anne’s says an intense focus on supporting the people of...

Andy Glaser

Food manufacturers looking for a leg up on their competition in this bleak economy can be more active in educating and supporting the operators they serve.

This was the prevailing theme at the...

Apples and yogurt sauce will be default side item for Arby's kids meals.

Arby’s announced in an exclusive interview with QSR that it is unveiling a new, healthier kids’ meal strategy and leveraging it to raise money to fight childhood hunger.

On Monday, the...

Taco Bell targets Millennials with off beat advertising.

As the vanguard of the Internet Age, Generation Y—the Millennial Generation—has been cast as a paradigm-busting demographic that requires businesses and marketing strategists to rethink everything.

...

Its Happy Meal helped McDonald's perform well in the Zagat survey.

With the 63rd annual Emmys slated for Sunday, it seems appropriate that the quick-serve industry also celebrate its top awards—from Zagat.  

This year’s results of the National Fast Food Restaurant...

Most restaurant closures are independent operations.

In August, the NPD Group released its annual tally of U.S. restaurant closures, and the study proved a sobering reminder of the challenges independent restaurants face in any climate, let alone one sitting...

Subway's $5 footlong deal offered a value to customers during the recession.

With the housing market still depressed, food prices on the rise, and unemployment hovering above 9 percent, some economists now fear that the nation is on the verge of entering a second round of recession...