The 2016 QSR Drive-Thru Study Brand Insights: Arby’s Chick-fil-A Dunkin’ Donuts Pollo Tropical Starbucks Taco Bell Taco Cabana Wendy’s Behind the Data Methodology Charts: Speed of Service Accuracy Impact of Pre-Sell on Timing Stations in Use Issues Experienced Service Attributes Suggestive Sell Type of Suggestive Sell ChainService Time With Pre-Sell (seconds)Service Time Without Pre-Sell (seconds) Arby's233.7221.15Burger King202.53199.73Carl's Jr.260.58296.19Chick-fil-A263.52250.42Dunkin' Donuts194.05177.04Hardee's272.82277.17KFC205.64202.13McDonald's218.31202.61Panera Bread268.08266.29PDQ212.03278.75Pollo Tropical254.65219.77Starbucks292.21310.43Taco Bell208.66226.25Taco Cabana212.89244.53Wendy's171.62166.94Summary231.42235.96 SPONSORED BY
Uncategorized Actors Anthony Anderson and Cedric The Entertainer Open Barbecue Restaurant in Los Angeles
