Special Report | October 2016 | By Sam Oches

The 2016 QSR Drive-Thru Study

How 15 of the top quick-service and fast-casual chains stack up in the outdoor lane.
Our annual Drive-Thru Study takes a look at how 15 chains performed in the drive-thru lane. jannoon028 / Shutterstock.com.

Read More About



Things may change rapidly in the limited-service restaurant industry, but there’s at least one thing that always manages to stay the same: the importance of the drive thru. Across the industry, companies regularly see 60–70 percent of their business come through the outdoor lane, with customers expecting speed and convenience more than ever before.

[WATCH] See Our Webinar Reviewing the Results of the QSR Drive-Thru Study

After two years exploring how certain dayparts and menu categories shaped the drive-thru experience, our Drive-Thru Study this year is back to breaking down the data by chain, researching 11 quick serves and four fast casuals to find out where they land when it comes to critical drive-thru metrics such as speed of service, order accuracy, and customer service.

Here’s how the brands performed in this year’s study, along with an inside look at how eight of these operators are innovating their drive-thru operation.


SPONSORED BY

Comments

I would like to receive a copy of this report. Thank you.

Please send me a copy of this report.

Thank you!

please send copy of the report

report request

Please forward thank,you

Yes I would like to receive a copy of the report

Send me the drive thru study.

Please email the report

I would like to see this report.

I'd like to receive a copy of this report. Thanks.

I would like to receive a copy of this report. Thanks!

please send report

I would like to receive a copy of this report.

How can I receive a copy of this report? Thank you!

I would like to receive this report please. Thank you!

I would like to receive a copy of the report. Thank you.

Sounds interesting.

Would like a copy as we support printers in the drive up lanes

Please send me a copy of the report on the Drive Thru Study

I would love a copy of the report.
thanks.

Please note we are aware the charts are not currently functioning via mobile devices, and we are working to correct the issue. Thanks for your patience!

How were the chains chosen? Not all of them are ranked in the QSR50 this year.

How were the chains chosen? Not all of them are ranked in the QSR50 this year.

Tim Horton's is undisputed king of drive thru...wish they were included.

Please send copy of report

I would also love a copy of this report. Thank you!

Could I pls receive a copy of this report? Thank You!

Can I please have a copy of the report sent to me? Thank you!

Please send the report - thank you!

Please send a copy of the report. Thank you.

Hi, can I get a copy of this report?

it would be great if you can email the full report

thank you

Chick-fil-A is the Amazon of the QSR's. Shows you that great people- great training and then great measurement is key in the success of any brand. It starts at the top and it must be noted that they close on Sundays. Yet they still make the most money per location in their category. Wow.

I find it amazing that a report like this exists. REALLY -- with all the other things going on in this country, someone is updating us on how long it takes to go through the drive-thru. AMAZING ! ! !

Interested in reading the report
The E Mail address listed above to Steve does not work

I have better data and it is much cheaper. Please contact me directly.

I'd like to receive the full report.

Thanks!

I'd like to receive a copy of this report.

Thanks!

Yesjjhgkjhgjhgjkhgkghkjghkghjkhgkjhgjhgjhgjhgjhg

I also would be interested in receiving this report. Thank you!

Please forward the Drive Thru Study Report.

Thank You

I would like to receive a copy of this report. Thank you.

I'd like to receive a copy of this report. Thanks

I would like to receive a copy of this report.

May I request for a copy of this report? Thank you!

Please send report

I would like to receive a copy of the report. Thanks.

I'd like a copy of the report, please

Add new comment