Brand Insights:
| Chain | Made Eye Contact | Said "please" | Pleasant Demeanor | Smiled | Said "thank you" | None of the above |
|---|---|---|---|---|---|---|
| Arby's | 85.5% | 44.5% | 85.5% | 74.0% | 91.9% | 1.2% |
| Burger King | 77.4% | 44.6% | 83.3% | 66.1% | 83.3% | 4.2% |
| Carl's Jr. | 84.4% | 31.1% | 82.2% | 64.4% | 91.1% | 1.1% |
| Chick-fil-A | 87.9% | 61.8% | 93.9% | 90.9% | 95.2% | 0.0% |
| Dunkin' Donuts | 69.7% | 36.6% | 82.3% | 66.3% | 80.6% | 2.9% |
| Hardee's | 86.0% | 37.2% | 73.3% | 66.3% | 84.9% | 2.3% |
| KFC | 74.1% | 43.4% | 80.1% | 64.5% | 84.9% | 4.8% |
| McDonald's | 75.4% | 39.5% | 77.8% | 62.9% | 78.4% | 4.8% |
| Panera Bread | 88.4% | 49.3% | 91.3% | 79.7% | 91.3% | 0.0% |
| PDQ | 97.4% | 48.7% | 97.4% | 84.6% | 92.3% | 0.0% |
| Pollo Tropical | 82.9% | 40.0% | 68.6% | 72.9% | 71.4% | 7.1% |
| Starbucks | 85.1% | 50.0% | 84.5% | 76.2% | 88.7% | 4.2% |
| Taco Bell | 83.4% | 44.4% | 82.2% | 67.5% | 84.6% | 1.2% |
| Taco Cabana | 92.0% | 30.7% | 78.7% | 61.3% | 90.7% | 0.0% |
| Wendy's | 78.6% | 41.7% | 79.8% | 69.6% | 86.3% | 5.4% |
| Summary | 81.4% | 43.6% | 82.7% | 70.6% | 86.1% | 2.9% |
