Issues Experienced



    Results reflect a percentage of drive-thru visits at each chain

    Chain Building walls dirty/damaged Charged wrong amount Inaccurate order Offensive odors Rude employees Unprofessional presentation or employee appearance Unsightly pickup window Receipt incorrect Other None of the above
    Tim Hortons 0.00 1.30 13.20 0.00 0.00 2.60 1.30 10.50 9.20 69.70
    KFC 4.20 2.40 16.80 0.00 2.40 0.00 3.60 7.80 6.00 70.10
    Hardee's 1.20 0.00 11.90 1.20 0.00 0.00 2.40 6.00 6.00 75.00
    Panera Bread 1.30 1.30 17.10 0.00 1.30 0.00 0.00 1.30 5.30 76.30
    Dunkin' Donuts 2.40 0.60 13.00 0.60 1.80 0.00 2.40 3.60 3.60 78.10
    Wendy's 1.20 1.20 10.30 1.20 1.80 0.00 0.00 3.00 5.50 78.80
    Starbucks 1.20 0.60 13.80 0.00 0.60 0.00 0.60 3.00 7.20 79.00
    Carl's Jr. 5.70 1.10 9.10 0.00 1.10 1.10 2.30 1.10 3.40 79.50
    Taco Bell 1.80 1.20 9.60 0.00 1.20 0.60 1.20 6.00 3.00 81.40
    Arby's 0.60 0.00 9.50 0.00 2.40 1.20 1.80 0.60 4.70 82.80
    Burger King 1.80 1.20 10.50 0.60 2.30 2.90 2.90 2.30 4.10 83.00
    Zaxby's 1.30 0.00 9.30 0.00 1.30 0.00 1.30 0.00 2.70 85.30
    Raising Cane's 0.00 0.00 2.70 0.00 2.70 0.00 0.00 2.70 2.70 89.30
    McDonald's 1.10 0.60 6.10 0.00 0.60 0.00 0.00 1.10 2.20 89.90
    Chick-fil-A 0.00 0.00 6.60 0.00 0.00 0.00 0.00 1.60 0.50 91.30
    Summary 1.59 0.80 10.59 0.30 1.34 0.55 1.34 3.28 4.23 81.15

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    The Coca-Cola CompanyLSI Graphic SolutionsThe Howard Company

    ReadyAccess Easi-Serv