Brand Insights:
| Chain | Building walls dirty/damaged | Charged wrong amount | Inaccurate order | Offensive odors | Rude employees | Unprofessional presentation or employee appearance | Unsightly pickup window | Receipt incorrect | Other | None of the above |
|---|---|---|---|---|---|---|---|---|---|---|
| Arby's | 0.6 | 0.0 | 9.5 | 0.0 | 2.4 | 1.2 | 1.8 | 0.6 | 4.7 | 82.8 |
| Burger King | 1.8 | 1.2 | 10.5 | 0.6 | 2.3 | 2.9 | 2.9 | 2.3 | 4.1 | 83.0 |
| Carl's Jr. | 5.7 | 1.1 | 9.1 | 0.0 | 1.1 | 1.1 | 2.3 | 1.1 | 3.4 | 79.5 |
| Chick-fil-A | 0.0 | 0.0 | 6.6 | 0.0 | 0.0 | 0.0 | 0.0 | 1.6 | 0.5 | 91.3 |
| Dunkin' Donuts | 2.4 | 0.6 | 13.0 | 0.6 | 1.8 | 0.0 | 2.4 | 3.6 | 3.6 | 78.1 |
| Hardee's | 1.2 | 0.0 | 11.9 | 1.2 | 0.0 | 0.0 | 2.4 | 6.0 | 6.0 | 75.0 |
| KFC | 4.2 | 2.4 | 16.8 | 0.0 | 2.4 | 0.0 | 3.6 | 7.8 | 6.0 | 70.1 |
| McDonald's | 1.1 | 0.6 | 6.1 | 0.0 | 0.6 | 0.0 | 0.0 | 1.1 | 2.2 | 89.9 |
| Panera Bread | 1.3 | 1.3 | 17.1 | 0.0 | 1.3 | 0.0 | 0.0 | 1.3 | 5.3 | 76.3 |
| Raising Cane's | 0.0 | 0.0 | 2.7 | 0.0 | 2.7 | 0.0 | 0.0 | 2.7 | 2.7 | 89.3 |
| Starbucks | 1.2 | 0.6 | 13.8 | 0.0 | 0.6 | 0.0 | 0.6 | 3.0 | 7.2 | 79.0 |
| Taco Bell | 1.8 | 1.2 | 9.6 | 0.0 | 1.2 | 0.6 | 1.2 | 6.0 | 3.0 | 81.4 |
| Tim Hortons | 0.0 | 1.3 | 13.2 | 0.0 | 0.0 | 2.6 | 1.3 | 10.5 | 9.2 | 69.7 |
| Wendy's | 1.2 | 1.2 | 10.3 | 1.2 | 1.8 | 0.0 | 0.0 | 3 | 5.5 | 78.8 |
| Zaxby's | 1.3 | 0.0 | 9.3 | 0.0 | 1.3 | 0.0 | 1.3 | 0.0 | 2.7 | 85.3 |
| Summary | 1.59 | 0.8 | 10.59 | 0.3 | 1.34 | 0.55 | 1.34 | 3.28 | 4.23 | 81.15 |
