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Outside Insights
Today’s News
2017-10-23
- Four out of five customers believe technology improves their restaurant experience. t.co/7GsBLMXfsI
- @cat_von_pee @Arbys You need to try it 👌
- It’s a venison kind of day at @Arbys. t.co/jrh30GgYdJ
- The most digitally savvy brands in America? Starbucks holds that crown, too. @Starbucksnews t.co/MTDLCkksBZ
- At @Arbys, it's all about inspiring smiles through delicious experiences. @ArbysNews @ArbysCareers t.co/bU33RvjtwY
- Here’s a look at some of the top consumer preferences influencing the fleet of savory baked goods on today’s menus. t.co/fllT5djvhk
- These restaurant brands are leveraging new flavor ideas with savory baked goods to boost business across dayparts.… t.co/XElYyXrAQN
- In the next five years, expect to see beloved fast casual Melt Shop all over the map. @meltshop t.co/SA77aFVc3Q
- Help us find the 40 best up-and-coming fast casual brands in America. t.co/KXRGmM2QV2
- These strategies can lower the amount operators pay in property taxes. t.co/BULIXhwaIS
Technology
In an age when technology is king—of every consumer and in every industry—it’s no surprise that four out of five customers believe technology improves their restaurant experience, according to research from restaurant software provider Toast. That’s just one of the reasons why today’s brands are...
Outside Insights
Twenty minutes. That’s the average time customers typically spend dining in a quick-service restaurant. With so little time to make an impression, restaurateurs must pay careful attention to every consumer touchpoint. Forward-thinking franchisees have taken cues from the hospitality industry,...
Industry News
This year, QSR released its first-ever 40/40 List, naming the 40 most exciting fast-casual 2.0 concepts with fewer than 40 locations. The 40/40 was a smash success, as we got a wave of industry feedback on those concepts that did—but especially those that didn't—make the list.
We're getting ready...
Industry News
The notion that technology and, specifically, mobile tools can remedy some of the restaurant industry’s traffic concerns isn’t a new one. Pretty much every major brand is either embracing the movement wholeheartedly or having boardroom discussions on how best to start. The question L2, a leading...
Industry News
John Cappasola, the chief executive officer of Del Taco Restaurants Inc., has seen a shift in value across the quick-service industry. Bundles, and specifically those priced around $5, are infiltrating the marketplace, putting stress on some brands to lower prices or offer new menu items that come...
Industry News
Amid a brand revitalization that includes new menu items and remodeled stores, Arby’s is also looking inward to continue its momentum. The Atlanta-based quick-service brand has offered a training program to more than 80,000 employees across 3,350 locations that not only seeks to build a culture and...
Finance
In the foodservice industry, it’s hard to talk about competition without thinking about the chain—not the supply chain, but rather the food chain. Limited capital, real estate, and market share suggest that, like the rule of the jungle, the proven concepts will succeed, often at the expense of...
Menu Innovations
There’s always room for sweet treats, but savory baked goods continue to inch out the competition at quick serves and fast casuals looking to develop the next best breakfast, lunch, snack, or even dinner menu.
From house-baked breads and bagels to savory pastries and other carriers filled with...
Pages
Outside Insights
The term “point-of-sale” can be a bit of a misnomer. On the surface, it’s an easy-to-use way for customers and staff to interact during the time of sale, but signing a credit card transaction with a finger is hardly the only use for that screen’s real estate.
New POS technology has...
Menu Innovations
It seems Mediterranean cuisine is open to various interpretations.
For some, it’s simply food from all those nations abutting the Mediterranean Sea, including southern Europe, northern Africa, and southwest Asia. Others see the cuisine as being characterized by those ingredients fitting...
Industry News
In an effort to both modernize cassette tape technology and pay homage to the classic American road trip, the world’s most innovative fried chicken company Kentucky Fried Chicken announced its latest breakthrough, the world’s first-ever GPS cassette tape. Quite literally, the technologically...
Industry News
Lion’s Choice, the St. Louis-based quick-service restaurant chain, recently unveiled the company’s first food truck. Dubbed “The Lean Roast Beef Machine,” the 29-foot, custom-built truck has taken to the streets, serving the chain’s famous roast beef sandwiches, natural-cut fries and flavor...
Industry News
On Monday, Washington, D.C. will say “Bonjour” to Belgian bakery-restaurant, Le Pain Quotidien at the corner of 14th & K St, in the former DC Coast restaurant space. The McPherson Square gathering spot will provide breakfast, brunch, lunch and dinner, offering a charming space for anything...
Industry News
Duck Donuts, known for serving Warm, Delicious and Made To Order! donuts, is brewing up a special promotion to help customers celebrate National Coffee Day on Friday, September 29. Customers can enjoy a “Buy One, Get One Free” hot coffee offer, any size of equal or lesser value. Customers must...
Industry News
Ajinomoto Windsor has had a strong connection to the Houston area since the company acquired Houston-based Windsor Quality Holdings in 2014. So, when the area was struck by flooding and storm damage from Hurricane Harvey, the Ajinomoto Windsor team was quick to respond.
Luckily,...
Industry News
General contractor Stalco Construction, architect Ikon.5 Architects, and construction manager Jacobs have completed the new, 2,842-square foot Starbucks coffee shop located on the campus of the State University of New York at Stony Brook. The coffee shop, which serves both students and faculty,...
Pages
For those limited-service brands that don’t yet have mobile ordering, consider three words of advice from Nike: Just do it.Within the next three years, every quick serve with any kind of regional or national footprint will have mobile ordering system-wide, says Russell Zack, senior vice president of
Breaking findings from Sense360 show that early morning hours are important across sub-categories of quick-serve restaurants for the most loyal customers.Nutritionists have long hailed breakfast as the most important meal of the day and USA today recently highlighted the growing importance of breakf
In the foodservice industry, it’s hard to talk about competition without thinking about the chain—not the supply chain, but rather the food chain.
The term “point-of-sale” can be a bit of a misnomer.
Joann Chung often helped her parents with their sushi restaurants. In 2015, Chung and her husband, Derek, opened Pokeatery in San Mateo, California.
For years, Pita Pit worked to educate customers about the nutritional value of its various pita fillings and toppings.
The most recent numbers on baseline performance of fast casuals suggest some deep-seated problems in the industry.
“Inspiration began with the development of our seasonal offerings. We researched what produce thrives in the summer sun and how we can best present it. Summer encompasses eating fresh, vibrant food that tends to be on the lighter side and really lends itself to grilling.
As chief marketing officer Jason Abelkop puts it, Krystal’s challenge isn’t to be old, it’s to be authentic. The brand has that first part covered. On October 11, the 360-plus-unit chain will celebrate its 85th anniversary like it always does—with 50-cent Krystal burgers.
In 2012, after some 22 years as Pizza Factory franchisees, Mary Jane Riva and her husband, Bob, added a new title to their business cards: franchisor.
For many chefs at quick-service and fast-casual restaurants, working with poultry is similar to an artist facing a blank canvas: The fairly neutral object can be used to create something unique and appealing.Even though deep-frying is incredibly popular in the limited-service space, there are other