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In March 2020, the industry woke up to a new reality, rife with massive changes, layoffs, furloughs, and hard business decisions to triage a wounded hospitality and service community.
How to increase staff productivity, attain greater operational excellence, and realize faster training times.
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Will "new normal" changes stick around? That remains the question.
Restaurants can expect more aggressive sales tax enforcement.
And the preparation just paid off with a No. 1 ranking.
The way people gather is changing. And restaurants can respond.
The NBA legend is thinking big in the quick-service business.
If no sale occurs, franchisee will pursue a restructuring.
