Finance
In the foodservice industry, it’s hard to talk about competition without thinking about the chain—not the supply chain, but rather the food chain. Limited capital, real estate, and market share suggest that, like the rule of the jungle, the proven concepts will succeed, often at the expense of...
Emerging Concepts
Patrick Lynch and Ali Fong entered a Boston food-truck competition on a whim seven years ago. They were tasked with designing a business plan, creating a video about the concept, and then preparing dishes for a 500-person taste test at City Hall Plaza. The concept, Bon Me, emerged victorious, and...
Outside Insights
Property taxes can be one of the biggest line item costs for restaurant owners, but they don’t have to be. There are strategies they can use and information they can gather to help manage, and even lower, the amount operators pay in property taxes. Below are tips to keep property taxes from...
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Industry News
This year, QSR released its first-ever 40/40 List, naming the 40 most exciting fast-casual 2.0 concepts with fewer than 40 locations. The 40/40 was a smash success, as we got a wave of industry feedback on those concepts that did—but especially those that didn't—make the list. We're getting ready...
Industry News
Value bundling may work for some brands, but it hasn’t created loyal customers for Sonic. The company saw a same-store sales decline of 3.3 percent during its Q4 2017, and a net income drop of 18 percent compared to the same period last year. Absent the impact that Hurricane Harvey and other...
Health & Wellness
For many consumers, weekdays are for choosing salads over burgers, getting up early for spin class, and laying off the alcohol. But as the weekend approaches, the tendency to say yes to all things deep-fried and boozy goes up, and nothing embodies this devil-may-care mentality quite like brunch....
Industry News
Pizza Hut informed customers via email on Saturday of a “temporary security intrusion” that affected users who visited the chain’s website or mobile application during an approximately 28-hour period from the morning of October 1 through midday on October 2. Those who placed an order may have had...
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Industry News
On the last day of September, Chick-fil-A quietly dropped its Chicken Salad sandwich from menus nationwide. The brand posted the recipe online and told TODAY, “we have also heard from guests that they are looking for new tastes and fresh flavors on the menu in our restaurants.” Chick-fil-A made...

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For years, Pita Pit worked to educate customers about the nutritional value of its various pita fillings and toppings.
In 2012, after some 22 years as Pizza Factory franchisees, Mary Jane Riva and her husband, Bob, added a new title to their business cards: franchisor.
The term “point-of-sale” can be a bit of a misnomer.
Joann Chung often helped her parents with their sushi restaurants. In 2015, Chung and her husband, Derek, opened Pokeatery in San Mateo, California.
Breaking findings from Sense360 show that early morning hours are important across sub-categories of quick-serve restaurants for the most loyal customers.Nutritionists have long hailed breakfast as the most important meal of the day and USA today recently highlighted the growing importance of breakf
In the foodservice industry, it’s hard to talk about competition without thinking about the chain—not the supply chain, but rather the food chain.
“Inspiration began with the development of our seasonal offerings. We researched what produce thrives in the summer sun and how we can best present it. Summer encompasses eating fresh, vibrant food that tends to be on the lighter side and really lends itself to grilling.
Enterprise systems are more advanced than ever. Not only do they provide vital business information, but they can also make maintaining a consistent menu database across the brand easier than it’s ever been.
For those limited-service brands that don’t yet have mobile ordering, consider three words of advice from Nike: Just do it.Within the next three years, every quick serve with any kind of regional or national footprint will have mobile ordering system-wide, says Russell Zack, senior vice president of
For many chefs at quick-service and fast-casual restaurants, working with poultry is similar to an artist facing a blank canvas: The fairly neutral object can be used to create something unique and appealing.Even though deep-frying is incredibly popular in the limited-service space, there are other
As chief marketing officer Jason Abelkop puts it, Krystal’s challenge isn’t to be old, it’s to be authentic. The brand has that first part covered. On October 11, the 360-plus-unit chain will celebrate its 85th anniversary like it always does—with 50-cent Krystal burgers.