Industry News
Starbucks named Kevin Johnson its new CEO, effective in April, as Howard Schultz will step down to focus on the brand’s Reserve Roasteries and Retail stores. Johnson, the current president and COO, will take over the CEO role on April 3, and Schultz will continue to serve as chairman of the company...
Industry News
When Ray Omar ended his six-year service as a Special Forces communications officer for the U.S. Army in 2006, he moved to Maryland and began a consulting gig with the government. Meanwhile, he couldn’t help but notice that his new city looked nothing like his hometown of Queens, New York. One...
Outside Insights
Restaurant managers have a huge list of things they constantly have to think about: ordering the best ingredients, promoting their restaurant, keeping an eye on competition, and becoming the best restaurant they can be. When dealing with their staff, the list is equally as long: remaining in...
Industry News
In Mikey Wetzel’s calculation, the fast casual burrito frontier might be a competitive and crowded place, but it is far from cramped. And when he says calculate, he isn’t overstating. Wetzel didn’t dream up his restaurant as much as he programmed it. Since 2013, the former video-game developer has...
Industry News
Four former Wingstop executives have turned their attention to Florida-based Huey Magoo’s, purchasing the brand with plans to expand the chicken tender restaurant beyond its four locations. Huey Magoo’s, centered around Orlando, was founded in 2004 by Matt Armstrong and Thad Hudgens, who will...
Menu Innovations
“The inspiration comes from a recipe that has been made in my family by both my grandmothers. The dish is a traditional Tex-Mex recipe that contains braised pork, squash, zucchini, and fresh corn with tomato sauce. I was inspired to replace the pork with the fermented tempeh to offer a full plant-...
Marc Halperin: Resident F&B Expert
A generation or two ago, Americans who eschewed meat were widely seen as staking out prime real estate on the lunatic fringe. In the popular imagination, vegetarians and vegans were consummate outsiders who dared to reject societal norms, as Marta Zaraska writes in her recent book Meathooked: The...
Outside Insights
Enhancing the customer experience has emerged as a top priority for an increasing number of quick-service restaurants. The goal is to create a destination for customers, a place where you feel at home and understood, a place that’s a regular destination, where getting what you want is quick and...

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It probably felt like the end of the line last year when Starbucks announced plans to close all 22 La Boulange pastry shops.
Digital is no longer the purview of the elite and forward thinking: it is the core of successful organization’s strategy. In the business-to-consumer sector, the ever-increasing expectations of customers—as well as the pace of change—have led to a gap between supply and demand.
It’s no secret that America as a culture prizes cleanliness as an inherent, cultural virtue. This near obsession goes far beyond the stacks of deodorants, perfumes, shampoos, and soaps that line bathrooms walls.
Last year, when global leaders were preparing for a momentous climate change conference in Paris, Ben & Jerry’s leaders knew their company should have a role to play.
When it comes to business, Americans tend to fall in love with the new—new companies, new products, new deals.