Industry News
Bagpipes. Flowers being tossed in a casket. The Burger King mascot handing out burgers to mourners at a funeral. The fast-food giant isn’t exactly holding back in its latest campaign to promote a fresh menu item. On Thursday, Burger King launched a new item nationwide—the Double Quarter Pound King...
Starbucks is teaming up with Spotify for gift cards.
Industry News
A Starbucks in Seattle is now accepting only cards and mobile payments. Local outlet KIRO 7 reported that the location inside the Russell Investment Center in Downtown Seattle has ditched cash, and that Starbucks is hoping to gather customer and employee feedback from the experience. It isn’t clear...
Read Full Story // read more about: Danny Klein, LSR, Starbucks
Chipotle's restaurant is seen with its iconic logo. The chain increased prices this week.
Industry News
Chipotle completed the final phase of its systemwide price hike, spokesman Chris Arnold confirmed to CNBC Wednesday. The fast casual chain increased prices 5–7 percent in select markets in April and November of 2017, and extended those upticks to the remaining 45 percent of stores this week. Before...
Starbucks' iconic green sign hangs outside a store. The coffee chain is closing all Teavana retail stores.
Industry News
Starbucks’ Teavana saga appears to have reached a resolution. The java giant and Simon Property Group agreed to a settlement regarding Starbucks’ decision to shutter its entire Teavana retail footprint. SPG, the country’s largest mall operator, sued Starbucks back in the summer when the chain first...
Read Full Story // read more about: Danny Klein, LSR, Legal, Starbucks
The bright and popular Chicken Shawarma Salad Bowl from Naf Naf is a hit with customers and a perfect blend of ethnic spices and Middle Eastern flavors.
Web Exclusive
It didn’t take long for Paul Damico to recognize what made Naf Naf special. The former President of North America for Focus Brands arrived in June. To that point, Damico had never eaten at the 38-unit fast casual. After touring 14 Chicago-area locations, though, he realized what separated the brand...
Dunkin’ Donuts new restaurant in Quincy, Massachusetts, is shown with new, bright colors and just the word “Dunkin’” on the front.
Industry News
Dunkin’ Donuts next generation store, fittingly, made its debut in the same city where the brand opened its first location nearly seven decades ago. Only this time, one key detail was absent: the word “Donuts.” The new restaurant, at 588 Washington Street in Quincy, Massachusetts, is the second...
Adam Fleischman
Executive Insights
The new fast-casual generation has welcomed an eclectic mix of innovators, from fine-dining chefs to dot-com moguls and former Wall Street investors. But even among such a varied bunch, Adam Fleischman stands apart. A liberal arts major, Fleischman originally planned for a career in journalism...
A McDonald's restaurant is seen with its drive thru. The restaurant is hoping to add recycling at all locations.
Industry News
McDonald’s 2018 goals are turning out to be eco-friendly, not just wallet friendly. On Tuesday, the fast food chain told Reuters it plans to switch to environmentally friendly packaging materials and start offering recycling at all locations. The goal is to feature 100 percent of its packaging from...


Food safety is key to any restaurant.
The food service industry was shaken when restaurant chain Chipotle had multiple, widespread food safety outbreaks, spanning various states.
Even with the increased frequency of other forms of payment, quick-serve restaurant operations are still largely cash-run enterprises, with cash accounting for more than 30 percent of all transactions. But as cash flow grows, so does the risk.
The term “point-of-sale” can be a bit of a misnomer.
Luke’s Lobster, &pizza, Flyrite
Diners’ love affair with traditional soda brands has evolved from a match made in heaven to awkward estrangement.
Enterprise systems are more advanced than ever. Not only do they provide vital business information, but they can also make maintaining a consistent menu database across the brand easier than it’s ever been.
Until fairly recently, when people wanted cakes, cookies, croissants, cobblers, pastries, pies, popovers, muffins, or mille-feuilles, they had absolutely no expectation that the item in question would be anything other than a decadent, high-calorie treat.