Outside Insights
Whether it’s to text, tweet, photograph, email or check in, around 80 percent of the U.S. population use mobile devices to make everyday tasks easier. Simply put, mobile rules. As a channel, it represents a huge opportunity for the quick-service industry. Not only to improve the overall guest...
Design
They say history repeats itself, with trends coming and going and coming again in fashion, food, politics, pop culture, and even restaurant design. That seems to be the case with shipping-container buildouts, a trend that popped up around 2011, fizzled out, and is now slowly making a return at both...
Menu Innovations
Allowing diners to customize menu items has been part of the quick-service firmament for years, but increasing demands from younger diners make the build-your-own-meal platform a must today. In fact, while speed has been key to the quick-service experience, it might now be playing second fiddle to...
Industry News
It's that time of the year again: QSR is looking for the quick-service industry’s best franchise deals. Weighing investment figures, sales trends, corporate support, and franchisee satisfaction, among other things, we've produced one of the industry's annual can't-miss franchise reports for the...
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Industry News
Chipotle’s comeback appears to be resonating with its customers. In the 2017 Temkin Experience Ratings released Monday, the fast casual leader finished tied for second in the survey’s quick-service restaurant ratings. Overall, Chipotle was fourth out of 331 companies across 20 industries. The brand...
Menu Innovations
Build-your-own menus may not be new to the limited-service world, but Pat Peterson, executive chef at Beefsteak, believes that a successful chef-driven fast casual can and should be centered on giving guests exactly what they want. That’s why Beefsteak features build-your-own veggie bowls. In his...
In the Store
For years, Pita Pit worked to educate customers about the nutritional value of its various pita fillings and toppings. It rolled out an online nutrition calculator years ago, and, with a bevy of lean meats and fresh veggies from which customers can choose, the brand positions itself as a healthy...
Finance
Common knowledge would suggest a company’s management or board of directors best knows which path the organization should take to success. But a recent spate of activity in the public restaurant world shows that another population—activist investors—thinks it might have a better idea how brands...

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For years, Pita Pit worked to educate customers about the nutritional value of its various pita fillings and toppings.
Common knowledge would suggest a company’s management or board of directors best knows which path the organization should take to success.
There never was supposed to be a real meal—particularly one with an official name—that landed between dinner and breakfast.
“One of the non-negotiables for us was having something where people could truly build their own experience. It created a sense of democracy where everyone could participate in that food creation process.
Controversy surrounding genetically modified organisms (GMO) continues to sow doubt about them among consumers, despite being deemed safe to eat by the FDA and the National Academy of Sciences.
Since the beginning of commerce, companies have sought to make a profit, boost their revenues, and trim their expenses.