Emerging Concepts
Jon Rollo wants customers to eat his restaurant’s food every day. The founder of Greenleaf Gourmet Chopshop was studying at Le Cordon Bleu in Chicago when he began working with various restaurant groups. Through these experiences, he noticed disconnects between the food he served, the dishes being...
Promotions
With 2017 off to a fresh start, the adage “out with the old, in with the new” is the mindset many limited-service brands are applying to all areas of their business—marketing included. That’s why some better-for-you concepts are taking a hard look at the words and phrases they use to set themselves...
Web Exclusive
When QSR visited the new Johnny Rockets location at One Penn Plaza adjacent to New York's bustling Penn Station, there was a brief but pleasant calm before the storm. It was 10:15 a.m. on January 7 and, within a few minutes, the 22-seat, 1,100-foot square location faced a continual blitz of...
Franchising
They’re the largest living generation in the U.S. They spend more money in restaurants per capita than any previous generation, according to Restaurant Marketing Labs. They’ve been credited with changing the restaurant landscape forever by seeking out brands that offer customized food choices,...
Start to Finish: What Inspires Execs
In 1994, I started a coffee concept called Xando Coffee and Bar. It was a group of four friends and my brother, and what we lacked in experience we made up for in enthusiasm. It was invariably a mix of both how passionate we were and how many mistakes we made along the way. All of it was, I think,...
Industry News
Texas-based Pizza Patrón was sold in a deal that will give one of its largest franchisees leadership of the company. Founder Antonio Swad sold the 30-year-old brand to Charles Loflin, who owns 33 of Pizza Patrón’s 93 locations, all of which are franchised. “[Loflin is] someone that I’ve known for...
Outside Insights
Micromanagers are notorious for failing to understand why micromanagement is an issue. The mindset is that managers are supposed to manage—ipso facto. That’s why they’re in charge in the first place. By that logic, why should it matter if they peek over employees’ shoulders every now and then to...
Read Full Story // read more about: Guest, Human Resources
Industry News
Panera Bread, Culver’s, and In-N-Out are among the brands that a majority of customers would recommend to friends and family, according to a study by marketing and research firm YouGov BrandIndex. The study examined 140 dining brands over the past 12 months, tracking recommend scores—or the...

Pages

For many chains—big and small—growth can be a double-edged sword. A small, regional brand might have plenty of room to grow, but may also lack strong brand recognition beyond its home turf.
It’s no secret that America as a culture prizes cleanliness as an inherent, cultural virtue. This near obsession goes far beyond the stacks of deodorants, perfumes, shampoos, and soaps that line bathrooms walls.
Large MarketsMedium MarketsSmall MarketsThe Participants:Tom Berzinski is the managing director of Dallas-based R Taco, a six-year-old concept owned by Buffalo Wild Wings.
I went to Tulane University in New Orleans, and prior to that my family opened a restaurant here in Columbus, Ohio, called Lindey’s. It’s an Upper East Side, New York–style café-bistro that has now become an institution in Columbus.
Controversy surrounding genetically modified organisms (GMO) continues to sow doubt about them among consumers, despite being deemed safe to eat by the FDA and the National Academy of Sciences.
When it comes to business, Americans tend to fall in love with the new—new companies, new products, new deals.