Checkers/Rally’s head of development has deep company roots.
Checkers/Rally's senior director of R&D Ryan Joy grew up in the company, working for his dad Craig's franchise.
While most of his peers were attending football games and socializing on the weekends, Ryan Joy spent his teenage years working as many hours as he could at his dad’s Checkers franchise in St. Petersburg, Florida.
Today, Joy continues to put in hours for the Checkers/Rally’s brands, but it’s not working for his dad Craig Joy’s franchise, which was the first franchise in the Checkers/Rally’s system. It’s as the senior director of R&D and culinary for the company, a position in which he’s helped the company develop a number of pivotal new menu items.
When it comes to online content, Millennials have high standards.
Smashburger attracts Millennial customers by posting extensive store information on its website.
According to a new study, Millennials have high standards when it comes to restaurant brands’ online presence. And if they don’t get the information they want, they take their business elsewhere.
Sure, pumpkin is king of the fall. But brands have other tricks up their sleeve this fall season.
Au Bon Pain's fall menu is comprised of a Pumpkin Croissant, Pumpkin CroisBun, Caramel Apple Bar, Pumpkin Pie Latte, and Oven Hot Turkey & Cheddar on 9-Grain Cranberry Ciabatta sandwich.
Pumpkin has long reigned as king of the fall, but this year, limited-service brands are not just adding a pumpkin pastry and calling it a season. Instead, several quick-service and fast-casual concepts introduced non-pumpkin products and innovative spins on the pumpkin flavor, while also launching creative marketing campaigns to bring customers in the door.
As back-to-school season gets underway, brands look to become part of students’ routines.
To stand out in a crowded college foodservice market, Wing Zone is delivering its wings to students at Georgia Tech via an electric golf cart.
The back-to-school season signals a return to more regular meal routines for families, and quick-service and fast-casual restaurants are working hard to be a part of those routines. Many limited-service brands are entrenching themselves in and around elementary schools, high schools, and the lucrative university market as students across the U.S. head back to school.
Everyone talks about Millennials, but real success lies in appealing equally to all generations.
Papa Murphy's is reaching out to technologically savvy moms and families to appeal to multiple generations.
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Limited-service brands today are increasingly trying to figure out how to effectively market to their older customers while continuing to attract Gen Y/Millennial (born between 1980 and 1994) and Gen Z (born after 1994) customers.
Operators debate whether a gratuity option at the point of sale is right for their brand.
Jersey Mike's new point-of-sale terminal gives franchisees the option of adding a gratuity request to customers' orders.
While tipping has never been a customer expectation in the limited-service restaurant industry, some chains have implemented gratuity options with their new, higher-tech point-of-sale systems, like counter payment terminals or mobile apps. But not every brand is certain whether tipping is appropriate in the category.
The New Miami Subs Grill to roll out premium brand extensions.
The New Miami Subs Grill has already undergone one major change in its 26-year history, having been rebranded from its former Miami Subs moniker after a new ownership group took over the company in 2007.
Now the chain is rolling out more premium extension brands, Miami Grill and Oh! Miami Grill (OMG), following in the footsteps of other limited-service companies that are updating their concept to appeal to younger consumers.
Operators explore ways to leverage tech giant’s latest innovation.
Capriotti's is testing Google Glass as a training tool in the kitchen.
While the majority of the restaurant industry is still trying to figure out how to leverage Google Glass to enhance operations, at least two limited-service operators have successfully used the new technology for training employees.
KFC, part of Yum! Brands, and Capriotti’s Sandwich Shop, a 104-unit chain based in Las Vegas, have tested Google Glass for training purposes. While the popular technology was previously only released to 8,000 users that Google selected via Twitter, Google recently offered Glass for sale for one day only.
Taco Bell the latest quick serve to add a fast-casual sister brand.
Taco Bell's new U.S. Taco Co. brand mixes a more comfortable store environment with premium menu options to compete for fast-casual customers.
Fast casual has dominated foodservice success stories in recent years, with the category sporting an 11 percent sales hike in 2013, according to Technomic. That success has inspired several traditional quick-service brands to jump on the fast-casual bandwagon with wholly new sister brands, the latest example being Taco Bell with its new U.S. Taco Co. and Urban Taproom brand.
With its edgy “Day of the Dead” theming and upscale fusion menu items, U.S. Taco Co. aims to stand out from both Taco Bell as well as other fast-casual operators.
Quick serves enlist culinary consultants to boost menu offerings.
Peet's Coffee & Tea enlisted chef Arnold Eric Wong to develop its “Fresh Grab & Go” menu, which includes salads and other healthier items.
Peet's Coffee & Tea
In an attempt to elevate their menu offerings, some quick-serve chains are teaming with professional chefs to revamp and upscale their food and beverage products.
Atlanta-based Great Wraps; Greensboro, North Carolina–based Biscuitville; and Emeryville, California–based Peet’s Coffee & Tea are three brands that have recently hired seasoned chefs to spearhead new-menu campaigns.